Yotpo Subscriptions
Yotpo Shopify Subscription App
Rating
4.7
feedback
187
chart
#7,403
All reviews
Rating Breakdown
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Oct. 30, 2024
The app is simple to understand, great to use and works really well on the front end of the site. When I needed help, Alex was able to jump in and support me quickly and effectively. Very happy.
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Oct. 16, 2024
Great customer service team. I've had the pleasure of reaching out through the chat box a few times and have had great experiences each time. Today I reached out and Cyrus Jay helped get my issue resolved within minutes!
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Oct. 16, 2024
Our experience so far has frankly been terrible. Our migration process was a mess, our specialist was very confused, was unresponsive and made mistakes. We are constantly running into issues with the platform not working correctly or how we anticipated, which all seems to stem from our migration. We were told we would have functionality that we don't and many things were not set up correctly. It's very disappointing and is not only taking up a lot of our time to fix, we have also lost subscription customers. The chat support has been helpful to resolve these issues as they arise, but we should not be dealing with them at all.
Thank you for providing your feedback. We would like to apologize for all the inconvenience this has caused to you and your team. We are constantly working on improving the overall migration experience and have taken account of your response and did some additional analysis on the cases that you have opened with us. We are working hard to resolve all outstanding matters in a timely manner. Thank you for your honest feedback.
Oct. 11, 2024
Chatted with Danilyn D. today regarding Yopto subscription instructions for our customers. She kindly wrote up a document for us to add to our FAQ page. This is hugely appreciated an added benefit to Yopto business customers. Thank you so much for going the extra mile to send that to us!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Oct. 9, 2024
great and efficient help from Regie Lesondra Bornea. helped solve some technical and stylistic help in less than a few hours!
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Sept. 30, 2024
Irvin N. is very helpful customer service agent. He understood my questions and went above and beyond in helping me to get this app set up. I hope all of my future communications with Yotpo will be just as positive! Thanks, Irvin! I am new to the app and am looking forward to using it and learning more.
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Sept. 23, 2024
Thank you for the customer support Orland. Great work and technical difficulties were sorted out very quickly.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Sept. 22, 2024
The customer support is on point! Messaged support and within an hour they had the ticket resolved.
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Aug. 27, 2024
I've just started with the app but so far so good. It's easy to use and looks nice on the site as well. I had an issue with set up and AJ was fantastic support!!
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Aug. 24, 2024
Great and easy to use app for managing subscriptions. Excellet Customer support.
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Aug. 21, 2024
Excellent customer service.
Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression
Aug. 15, 2024
Very quick and responsive customer service. Jeffrey fixed the problem we were having (customers couldn't see their subscription page) within 10 mins. Easy to get hold of via the chat screen and appreciate the swift fix.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Aug. 7, 2024
Radly was exceptional in helping us migrate 5 storefronts from our previous solution.
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July 30, 2024
Irvin N was absolutely amazing at fixing my problem! He was able to manually add the code when my widgets would not populate on my store and saved my day! He quickly identified and fixed the problem while remaining professional and friendly! Now my customers can get their Beard Care Products on subscription!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
July 19, 2024
I'd first like to mention I would give James 5 stars for his customer service. He has been excellent to work with. Super responsive, kind and helpful. The app itself is missing features and capabilities that I would prefer. 1. You cannot install the subscription widget yourself, it's required that you have customer service do it for you. I prefer to install and customize widgets myself. 2. You cannot adjust the discounts for your product variants, you are only allowed to adjust the intervals. In summary, I like the look and application of Yotpo, but I prefer the dynamics of Seal Subscriptions.
We appreciate your feedback! We are continuing to better our products and people to continuously provide the best customer experience there is!
July 17, 2024
My Customer Service team and I are happy with the Yotpo Subscriptions app. Sheen helped us migrate from our previous subscription platform and was very easy to work with and highly knowlegeable. The switch was mostly done on his end and the tool allowed me and my Dev team to easily work on the front-end design side of things. Administering the program is easier on us and helping our customers is easier for my Customer Service team. Next, we'll be working on strategies for improving the program and expanding our reach with our Customer Success Manager. Overall, this has been a smooth and fruitful switch.
Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.
July 10, 2024
Yotpo Subscriptions has been a great experience. The support team is extremely helpful and always willing to assist us in aligning subscription prices with sitewide sales. Irvin, in particular, has been exceptionally supportive. I've rated it 4 stars because I believe they are still ironing out a few bugs. Despite my repeated requests, some subscribers are still being charged shipping fees, which happens daily. Resolving this issue would significantly enhance our subscribers' experience.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
July 8, 2024
I had an issue with the subscription option not showing on my website. I did the chat with Christopher and he discovered that the code was not on my website and fixed it in minutes. This is a great app for subscriptions and the customer service is great.
Thanks for your feedback, we really appreciate it.
July 3, 2024
After updating my theme my subscription stop working. Christopher was able to fix my problem.
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