OC Meta Pixel Facebook Pixels
Orichi Facebook Pixel, Tiktok Pixel, Meta Pixel
Rating
4.8
feedback
74
chart
#266
All reviews
Review RSS Feed
Nov. 29, 2025
I feel cheated Downloading this app was my downfall. Unfortunately, I trusted the positive reviews, but if you think about it, no one really bothers writing positive reviews. Most of the time, reviews are written by people who’ve had serious problems, so they’re negative. This is one of those. After I subscribed and connected everything correctly, the app started asking me to take out an annual subscription after I’d already paid for the monthly one, and the only way to exit that screen was to close the app. Right after going back in, I realised nothing was actually connected because the app wasn’t showing anything. So I immediately wrote to customer support, who didn’t reply for a long time, and when they finally did, the answer had nothing to do with what I’d explained. It felt like a bot, but it had a name, so it wasn’t a real bot. I replied, and they got back to me the next day because they follow Vietnam working hours, and they kept saying everything was fine. Shortly after, I noticed from their dashboard that the data wasn’t being recorded correctly: it was making up events that never happened, on absurd dates. They replied by inventing a location where I supposedly was and told me my problem was the time zone. I explained and documented with screenshots that the time zone I set matches the ad account and that it’s not as they claim. They apologised and told me their dev team would take care of it. Several hours went by (at least 6) and nobody got back to me. I wrote again, clearly telling them this is not a professional way to work, and they told me I just had to wait. On top of that, I had asked them about an error that popped up on the pixel and, trusting them, I thought I could solve it, so I sent them a screenshot of the error Facebook was showing me. Their reply, in a nutshell, was: the error appeared before you downloaded the app, so it’s not our responsibility — in a very dry tone. I replied that I had subscribed to their service precisely to fix that problem, and they just told me I had to wait, period. Oh, and I almost forgot! Lastly, I told them: look, yesterday in the Meta dashboard I had no results for this event, and they told me I need to wait up to 72 hours because Meta can register data even after 72 hours. That has never happened to me: by the end of the day Meta either gives you the data or it doesn’t. It doesn’t give you today’s data three days later. Basically, they never really took my requests for help into consideration, and the worst part is that nobody actually replies to you – they’re on some kind of +7 timezone from the US. This means losing money, especially in Q4. Time is money, and when you work with e-commerce, data is essential: it’s like a patient’s medical record for a doctor. Whoever is lucky enough to read these words knows exactly what I’m talking about.
[We hope Shopify and other merchants reading this understand the context of this situation] Thank you for sharing your experience. We’re truly sorry that our app and our support did not meet your expectations during such an important period. We understand how stressful tracking issues can be, and we take your feedback seriously. We’ve already: - explained all your questions clearly - provided a screen-recorded video to demonstrate everything - made sure that your pixel is tracking properly and safely We also issued you a full refund right away because we never want merchants to pay for something they don’t feel confident using. Just to note: - If our app were actually unreliable or fraudulent, we don’t think you would still be using it today. - After carefully explaining and addressing all your requests, asking us to pay $1,000 for waiting less than 24 hours over a weekend is truly beyond the scope of our service. We hope you can understand this context. We hope Shopify and other merchants reading this understand the context of this situation. — The Orichi Facebook Pixel team.
Nov. 13, 2025
I was experiencing technical issues with our facebook pixel (Specifically server side event_source_url parameter being blocked). The official Shopify Facebook and Instagram app wasn't working correctly and it was nearly impossible to get someone from Shopify to look at it. We spent weeks trying to get it fixed only to get the runaround from both Meta and Shopify both pointing fingers at each other. The Shopify AI assistant Sidekick recommended going with a 3rd party app. I downloaded this app and got technical assistance right away from their support. I was able to quickly connect it and disconnect the facebook/instagram app (to avoid duplicate events). It's working great now and the server side issue is fixed.
Thanks so much for the detailed feedback — I’m really glad our team could jump in and get that server-side issue fixed for you! 🙏 Great call disconnecting the Facebook/Instagram app to avoid duplicate events — if you want, we can help review your event setup or optimize deduplication to make sure everything stays clean. 🚀 If anything else pops up, just send us a message — we’ve got your back. 👍
Nov. 11, 2025
Excelente servicio, soporte, mis campañas ahora funcioan mejor, mejroes resultados
Oct. 16, 2025
Customer support was super friendly and helpful! I set it up half way and they messaged me in whatsapp to help me complete the set up. I've never seen this level of customer service!
Oct. 14, 2025
So far, the app is extremely easy to set up, and the team is very reactive. They check up on you as soon as you're done seting it up and they check everything. Plus, they're very kind. Highly recommended.
Thanks so much for the lovely review! 🙏 We’re thrilled setup was easy and our team could help — we always try to follow up and make sure everything’s working smoothly. If you ever need anything else or want optimization tips, just give us a shout. 😊
Oct. 6, 2025
Received good and prompt support. Pixel set up was seamless and easy.
Thanks so much for the kind words — we’re really glad the pixel setup was seamless and our team could help quickly 🙌 If you need anything else or want help optimizing tracking, just send us a message — we’re always here to help 😊
Aug. 25, 2025
Very easy to install and use the pixel. App support helped and confirmed everything working well. Thanks
Thank you so much for your kind words! 😊 We're happy to hear the pixel setup was smooth and our support team could assist you. Let us know anytime you need help — we’re always here for you! 💪✨
Aug. 13, 2025
The app works perfectly, but what really stood out to me was the customer support. The team at Orichi was quick to respond, super helpful, and clearly knows what they're doing. They guided me through everything and made the whole setup process smooth and stress-free. It’s rare to find support this good — highly recommended!
Thank you so much for the amazing review! 😊 We're thrilled to hear the setup went smoothly and that our support team made a great impression. Your kind words mean a lot to us — we’re always here if you need anything! 💪✨
July 11, 2025
The customer service was 10/10. I had a technical issue, and they resolved it patiently and efficiently.
Thanks for the awesome 10/10 review! 😄 We're so glad our team could tackle that technical issue for you with patience and efficiency. Your kind words mean a ton! Reach out anytime if you need us again.
June 30, 2025
Great app with great support. Totally recommended.
Thank you so much for the kind words! 🙌 We’re glad you’re enjoying the app and our support team was able to help. Don’t hesitate to reach out anytime — we’ve got your back! 😊
June 18, 2025
March 21, 2025
These is real time tracking app. love it
Thanks for the love! 😊 We're thrilled you’re enjoying the real-time tracking with our app. Keep rocking it, and hit us up if you need anything!
Jan. 27, 2025
As someone new to integrating Facebook Pixels with my Shopify store, I’ve tried a few apps, and so far, this one stands out. The catalog sync is smooth and functional, and the pixel tracking, including the Conversion API, appears to be working well. The setup process is user-friendly, even for beginners, and the app provides a clear way to track events effectively. While I’m still testing its full capabilities, it seems like a solid choice for anyone looking to streamline catalog management and enhance pixel tracking. So far, so good!
Thank you for your detailed feedback! We're pleased to hear that our app stands out for you as you integrate Facebook Pixels with your Shopify store. It's great that you find the catalog sync smooth and the pixel tracking effective, especially with the Conversion API. We're glad the setup process is user-friendly for beginners like you. If you have any questions as you continue testing its capabilities, feel free to reach out. We're here to support you! 😊
Jan. 27, 2025
I just installed the app, Peter is super helpful and it seems like everything is working great
Jan. 26, 2025
I recently started using the Orichi app on my Meta Pixel device, and I can confidently say it has completely transformed my experience. If you're looking for a powerful, intuitive app that seamlessly integrates with the Meta Pixel’s impressive features, Orichi is the one you need!
Thank you for your enthusiastic review! We're thrilled to hear that the Orichi app has transformed your experience with your Meta Pixel device. It's great to know that you find it powerful and intuitive while seamlessly integrating with the Meta Pixel's features. Your recommendation means a lot to us! If you have any questions or need assistance, feel free to reach out. Happy to help! 🌟