OC Meta Pixel‑ Facebook Pixels
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Great app and excellent support! The team helped me quickly identify and fix a pixel duplication issue, and everything is now tracking correctly. Very responsive, clear instructions, and professional support. Highly recommended!
Thank you so much for the wonderful review! 🙌 We’re glad our team could quickly help identify and fix the pixel duplication issue and get everything tracking correctly again. Your kind words about our support truly mean a lot — thanks for the recommendation, and feel free to reach out anytime! 😊
Good App, Have been using it for a while, and the support team is great. Thanks
Thank you so much for your review! 😊 We’re glad to hear you’ve been using the app for a while and that our support team has been helpful. Thanks for your continued support — we’re always here if you need anything!
Setup took less than 5 minutes and everything works flawlessly. A clean dashboard lets you easily track views, add-to-cart actions, checkouts, and completed orders. On top of that, the support is outstanding — fast, clear, and very helpful.
Thank you so much for the detailed review! 🙌 We’re thrilled to hear the setup was quick and that everything is working flawlessly for you. Glad the dashboard and tracking features are helpful — and we really appreciate your kind words about our support. If you need anything else, we’re always here! 😊
Great experience Katy was very helpful and friendly recommend very much!!!
The app is really good and the customer service is outstanding!!
Thanks so much — we really appreciate your kind words! 🙏 We’re glad the app is working well for you and that our support stood out. If you ever need anything else or want help optimizing, just give us a shout — we’re here for you! 😊
The app works exactly as expected and was very easy to install. Support is fast and always helpful with any questions. Ryan is a great guy and really knows his stuff. Highly recommended!
Thank you so much for the great review! 🙌 We’re glad to hear the app works exactly as expected and was easy to install. Ryan will be really happy to see your kind words — your recommendation truly means a lot to us. If you ever need anything, we’re always here to help! 😊
EDIT 11/29 POST RESPONSE FROM ORICIHI: Anyone lucky enough to read this message will not regret it. I would like to point out that no refund was made. At the time, I was on a trial period, so I would have paid (even a high price!), so there was no refund. I also pointed this out separately, so I don't understand why it was taken into consideration in the response. So, from this alone, it is clear that they don't know what they are talking about or how to deal with customers. Unfortunately, I am no longer your customer, as I have felt cheated several times. The basic video they sent me makes no sense and proves nothing. I asked them one thing and they replied with another. PRE: I feel cheated Downloading this app was my downfall. Unfortunately, I trusted the positive reviews, but if you think about it, no one really bothers writing positive reviews. Most of the time, reviews are written by people who’ve had serious problems, so they’re negative. This is one of those. Stay away. Data not tracked correctly, non-existent customer service (they respond after 7 hours and never when you need them), for a simple configuration job they took about 3 days without ever completely resolving it and showing the correct time zone in the data (other apps do it immediately, it's just a basic configuration). The only response they give is “our team is working for you, you have to be patient.” Bot-like responses, always identical, that don't let you know if they're reading your follow-up questions. A service to stay away from, it only caused me problems during Black Friday week. Not up to standard for me.
[We hope Shopify and other merchants reading this understand the context of this situation] [Last update] [We cannot issue a refund for this store because you have not made any payment] Thank you for sharing your experience. We’re truly sorry that our app and our support did not meet your expectations during such an important period. We understand how stressful tracking issues can be, and we take your feedback seriously. We’ve already: - explained all your questions clearly - provided a screen-recorded video to demonstrate everything - made sure that your pixel is tracking properly and safely We also issued you a full refund right away because we never want merchants to pay for something they don’t feel confident using. Just to note: - If our app were actually unreliable or fraudulent, we don’t think you would still be using it today. - After carefully explaining and addressing all your requests, asking us to pay $1,000 for waiting less than 24 hours over a weekend is truly beyond the scope of our service. We hope you can understand this context. We hope Shopify and other merchants reading this understand the context of this situation. — The Orichi Facebook Pixel team.
Ryan did an absolutely amazing job helping me out today! Absolutely love this app!
I was experiencing technical issues with our facebook pixel (Specifically server side event_source_url parameter being blocked). The official Shopify Facebook and Instagram app wasn't working correctly and it was nearly impossible to get someone from Shopify to look at it. We spent weeks trying to get it fixed only to get the runaround from both Meta and Shopify both pointing fingers at each other. The Shopify AI assistant Sidekick recommended going with a 3rd party app. I downloaded this app and got technical assistance right away from their support. I was able to quickly connect it and disconnect the facebook/instagram app (to avoid duplicate events). It's working great now and the server side issue is fixed.
Thanks so much for the detailed feedback — I’m really glad our team could jump in and get that server-side issue fixed for you! 🙏 Great call disconnecting the Facebook/Instagram app to avoid duplicate events — if you want, we can help review your event setup or optimize deduplication to make sure everything stays clean. 🚀 If anything else pops up, just send us a message — we’ve got your back. 👍
Excelente servicio, soporte, mis campañas ahora funcioan mejor, mejroes resultados
Thank you so much for your review! 🙌 We’re really happy to hear that our service and support helped improve your campaigns and results. If you ever need anything else, we’re always here to help! 😊
Customer support was super friendly and helpful! I set it up half way and they messaged me in whatsapp to help me complete the set up. I've never seen this level of customer service!
Thank you so much for your kind words! 🙌 We're really glad you had a great experience. Our team is always happy to reach out and make sure everything is fully set up and running smoothly. If you ever need more help, just let us know — we’re always here for you! 😊
Received good and prompt support. Pixel set up was seamless and easy.
Thanks so much for the kind words — we’re really glad the pixel setup was seamless and our team could help quickly 🙌 If you need anything else or want help optimizing tracking, just send us a message — we’re always here to help 😊
The app works perfectly, but what really stood out to me was the customer support. The team at Orichi was quick to respond, super helpful, and clearly knows what they're doing. They guided me through everything and made the whole setup process smooth and stress-free. It’s rare to find support this good — highly recommended!
Thank you so much for the amazing review! 😊 We're thrilled to hear the setup went smoothly and that our support team made a great impression. Your kind words mean a lot to us — we’re always here if you need anything! 💪✨
The customer service was 10/10. I had a technical issue, and they resolved it patiently and efficiently.
Thanks for the awesome 10/10 review! 😄 We're so glad our team could tackle that technical issue for you with patience and efficiency. Your kind words mean a ton! Reach out anytime if you need us again.
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