Zapier: Workflow Automation
Easy automations for your ecommerce business.
Rating
3.9
feedback
146
chart
#1
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
5%
-
Less than a month
10%
-
Less than a year
29%
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More than a year
51%
Reviews Summary
The reviews for the Zapier Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ability to automate repetitive tasks, save time, and connect Shopify with various other apps seamlessly. Users appreciate the ease of setup and the usefulness of the app in improving workflow efficiency. On the other hand, negative reviews mention issues with connectivity, authorization errors, lack of customer support, and difficulties in downgrading or canceling subscriptions. Some users expressed frustration with the app not working as expected and encountering challenges in resolving issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 15, 2025
As a long-time Zapier user (over 5 years), I expected better from a company I’ve trusted for automating critical business processes. Unfortunately, my recent experience has been extremely disappointing and has left me with no choice but to stop using their service. First, Zapier’s renewal practices are poorly designed, especially for a product costing over $1,000 per year. They send only one email notification about the upcoming renewal a month in advance. I attempted to downgrade my plan a month before renewal but encountered issues on their platform that prevented me from doing so. When the subscription renewed, I contacted their support team on the same day to request a downgrade, as no services had yet been used. Shockingly, they refused my request, citing inflexible policies that completely disregard customer satisfaction or fairness. Adding insult to injury, the customer service agent I dealt with was rude and dismissive, which was incredibly frustrating and unprofessional. Zapier has shown they do not value their long-term customers, and I can no longer recommend their service to other business owners. I’ve now stopped using Zapier entirely and will no longer recommend it to my clients. If you’re considering using Zapier for your Shopify store, I’d strongly advise you to carefully review their renewal and cancellation policies before committing. Their inflexibility and poor customer service make them difficult to trust for businesses that rely on transparent and customer-focused practices. I will be following up with a complaint to Shopify as I am not sure their "no refund" policy is in compliance with the app marketplace.
Aug. 16, 2024
Zapier no longer has a free option for Shopify and, therefore, stopped working and won't allow you to connect back to Shopify unless you have a paid Zapier account.
July 21, 2024
Zapier allows me to automate repetitive tasks between Shopify and countless other apps I use. From adding new customers to email lists to updating inventory in my fulfillment system, Zapier takes the manual work out of the equation, saving me precious time.
June 8, 2024
I am experiencing the same thing. I am trying to reconnect to Shopify from Zapier and its giving me an authorizing error. It was working before then just stopped working in the last week.
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