Zendesk
Omnichannel customer service and engagement platform
Rating
3.0
feedback
160
chart
#2,934
All reviews
Rating Breakdown
Review RSS Feed
Feb. 2, 2021
I set up and everything was running smoothly, until one day I forgot to run the payment through, and now I can't log in and make the payment, it just says: "Something went wrong. Give it a moment and try again." And it's been the same for over a week.
Hi Stellar Native, Really sorry to hear about this. Are you able to send an email to [email protected] or [email protected] and I'll follow this up for you. Thanks, David
Jan. 26, 2021
This is useless. We have several chat/FAQ widgets (different ones for each site). This integration put the wrong chat widget on our shopify store... There's no option to switch to a different one.
Hi Sermon on the Mount Extras, Thanks for flagging this for us. Our integration currently deploys the Default brand's widget onto the Shopify storefront. We're working on a feature to allow selection of different brand's widgets and I'll let you know when it's available. Thanks, David
Dec. 6, 2020
B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. The company refused saying they don't do refunds. This is a scam. What you get in the trial period is nowhere near the unusable system that you get when you pay for anything but the top tier.
Nov. 1, 2020
Terrible support! I want to delete the app but the widget stays on my website no matter what I do. Support tells me my issue is resolved when nothing is resolved! Even if you submit a query/complaint/support ticket on their website it dies not go through.
Hi MilaMela, Really sorry to hear about this and hopefully I can help. I can see from your ticket that we sent over some instructions to remove the widget code. Have you been able to make the required changes? Happy to jump on a call to walk through the updates required. Thanks, David
Oct. 23, 2020
Worse app I ever used. First he slowed the site down absurdly. When I requested the ticket information because it contained all the conversations with the customers they refused to provide me saying that I need to upgrade my plan to have easy access or obtain via API. I need to pay more to have my informations? This is completly absurd. This is not a serious company.
Sept. 25, 2020
ddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
Hi Bonsaro, Just double checking on this review, was there an issue with the integration? Thanks, David
July 29, 2020
The support is a disaster! Honestly the worst Ive ever encountered! Cant log into my Shopify App, when I request password after trying 100 times. No email comes, no help, nothing, had a ticket for the past 7 days, no response. If I could give this ZERO stars. I would. Complete car crash! Dont bother with this!
Hi Body Revolution, Really sorry about your horrible experience. I've just found your ticket and have responded, hopefully we can get this resolved quickly. Thanks, David
July 1, 2020
Tengo un chat malicioso instalado sin ningún tipo de autorización por nuestros administradores de la empresa zendesk el cual no me deja borrarle y a puesto mi página muy pesada dañado mi velocidad de carga totalmente. no me responden de soporte necesito de su ayuda y colaboración.
Hi Antidoto, Apologies for the delayed reply and really sorry to hear about your experience! Are you able to submit a support request to our team at [email protected] and our team will help get this resolved ASAP. Thanks, David
April 20, 2020
This app does not work, it will not install. There is 0 support from Zendesk - This app should be removed from the shopify marketing place bu shopify
Hi Hazetown, Huge apologies for the delayed response and hopefully we can help you get back up and running. What the problem you've encountered? Are you able to send through a support request to [email protected] and we'll try to help as quickly as possible. Thanks, David
April 12, 2020
It's been four days since I first reached out to their support. One app feature is not working as intended, and it is creating quite a lot of support debt. I already gave access to one of their support staff to have a look and sent two follow-ups. We're still waiting. Customer service is critical for business. I'd advise going with a competitor that has support chat and decent response times. I paid a year in advance too. I doubt they would even issue a refund for the rest of the period so I won't even try. No need to say we'll switch to another helpdesk company as soon as we can.
Hi Canvas by Numbers, Let me start with a big sorry for the delayed response, hopefully we can get this problem fixed quickly. What's the issue you've encountered? Which feature isn't working? Thanks, David
March 3, 2020
Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires
Hi Gladiator Fitness, Really sorry to for our delayed response and also for the poor experience we've provided. What's the problem you've encountered? Have you raised a ticket with [email protected]? Thanks, David
Feb. 27, 2020
I've tried to install the app to integrate with shopify but it keeps saying 'Oops something went wrong. I can't find a way to contact Zendesk. Before our site was running on WooCommerce and it worked with no problems. But now it seems hard to install it. Very disappointing.
Hi Maison Deux, Apologies for the delayed response. I've followed up with the ticket you've raised with our support team and it looks like the plan you were on wasn't eligible for this integration. Please let me know if there is anything I can do to help with this or any other issues. Thanks, David
Jan. 20, 2020
I first installed the app 2 months ago and got a "Ooops something went wrong" error, I've contacted Zendesk support twice and to this day still never got a reply... Very dissapointing.
Hi Wild Bubz, really sorry to hear about the error you've encountered. I've looked up the ticket you've raised with our support team and have responded back via the ticket. Please let me know if you don't receive the email.
Dec. 17, 2019
My account immediately got suspended after installing the app and no estimation was given to resolve the issue - all their customer service can do is raise a ticket to some other team rendering them pretty much useless, does not seem like this is a rare occurance. Moving on to another service.
Nov. 11, 2019
The app functions ok, however their customer service is completely garbage. There are far better apps with way more functionality out there. I made the mistake of prepaying for a year and they don't have the decency to refund. would not recommend
Sept. 9, 2019
Signed up, paid and the app failed to connect with a generic 'whoops' message. They have a live chat for sales but no support. Went to a competitor.
July 7, 2019
what is ironic, this is a customer support app but their customer support sucks the plans are so unclear that made me purchase the wrong plan and yet you cant upgrade the plan until next month.....!?!?!?
June 26, 2019
About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed? I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email. Please, contact me.
May 28, 2019
The app lacks per-site customization options. We need our Shopify site to use different options such as a color that matches the theme. This application will not let you override your Zendesk defaults. If we have to use the javascript API to customize the options, we might as well just do everything with javascript in one place, thereby making the app redundant.