Zendesk
Omnichannel customer service and engagement platform
Rating
2.9
feedback
161
chart
#3,103
All reviews
Rating Breakdown
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May 5, 2020
I am using this for a long time, best apps < I don't know why these people giving bad feedback. Thank you
Thank you for your review!
April 20, 2020
This app does not work, it will not install. There is 0 support from Zendesk - This app should be removed from the shopify marketing place bu shopify
Hi Hazetown, Huge apologies for the delayed response and hopefully we can help you get back up and running. What the problem you've encountered? Are you able to send through a support request to [email protected] and we'll try to help as quickly as possible. Thanks, David
April 12, 2020
It's been four days since I first reached out to their support. One app feature is not working as intended, and it is creating quite a lot of support debt. I already gave access to one of their support staff to have a look and sent two follow-ups. We're still waiting. Customer service is critical for business. I'd advise going with a competitor that has support chat and decent response times. I paid a year in advance too. I doubt they would even issue a refund for the rest of the period so I won't even try. No need to say we'll switch to another helpdesk company as soon as we can.
Hi Canvas by Numbers, Let me start with a big sorry for the delayed response, hopefully we can get this problem fixed quickly. What's the issue you've encountered? Which feature isn't working? Thanks, David
March 3, 2020
Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires
Hi Gladiator Fitness, Really sorry to for our delayed response and also for the poor experience we've provided. What's the problem you've encountered? Have you raised a ticket with [email protected]? Thanks, David
Feb. 27, 2020
I've tried to install the app to integrate with shopify but it keeps saying 'Oops something went wrong. I can't find a way to contact Zendesk. Before our site was running on WooCommerce and it worked with no problems. But now it seems hard to install it. Very disappointing.
Hi Maison Deux, Apologies for the delayed response. I've followed up with the ticket you've raised with our support team and it looks like the plan you were on wasn't eligible for this integration. Please let me know if there is anything I can do to help with this or any other issues. Thanks, David
Jan. 20, 2020
I first installed the app 2 months ago and got a "Ooops something went wrong" error, I've contacted Zendesk support twice and to this day still never got a reply... Very dissapointing.
Hi Wild Bubz, really sorry to hear about the error you've encountered. I've looked up the ticket you've raised with our support team and have responded back via the ticket. Please let me know if you don't receive the email.
Dec. 17, 2019
My account immediately got suspended after installing the app and no estimation was given to resolve the issue - all their customer service can do is raise a ticket to some other team rendering them pretty much useless, does not seem like this is a rare occurance. Moving on to another service.
Nov. 11, 2019
The app functions ok, however their customer service is completely garbage. There are far better apps with way more functionality out there. I made the mistake of prepaying for a year and they don't have the decency to refund. would not recommend
Sept. 9, 2019
Signed up, paid and the app failed to connect with a generic 'whoops' message. They have a live chat for sales but no support. Went to a competitor.
July 7, 2019
what is ironic, this is a customer support app but their customer support sucks the plans are so unclear that made me purchase the wrong plan and yet you cant upgrade the plan until next month.....!?!?!?
June 26, 2019
About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed? I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email. Please, contact me.
June 7, 2019
We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.
May 28, 2019
The app lacks per-site customization options. We need our Shopify site to use different options such as a color that matches the theme. This application will not let you override your Zendesk defaults. If we have to use the javascript API to customize the options, we might as well just do everything with javascript in one place, thereby making the app redundant.
Aug. 31, 2018
We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.
Aug. 24, 2018
I am running a couple of stores with shopify and bigcommerce. I have installed Zendesk on my shopify stores including Jaipur Hair & Instalength. But their customer support sucks and i personally do not recommend. They didn't treat customers like customers when it comes to proper support we require being in India. So instead of Zendesk, I strongly recommend Freshdesk or Freshchat. I have lost whatever i have paid them in front for annual plan. They didn't resolve the concern i have asked them to do instead they are like all the payments are non refundable. Please do not waste your time with them.
Aug. 24, 2018
I am running a couple of stores with shopify and bigcommerce. I have installed Zendesk on my shopify stores including Jaipur Hair & Instalength. But their customer support sucks and i personally do not recommend. They didn't treat customers like customers when it comes to proper support we require being in India. So instead of Zendesk, I strongly recommend Freshdesk or Freshchat. I have lost whatever i have paid them in front for annual plan. They didn't resolve the concern i have asked them to do instead they are like all the payments are non refundable. Please do not waste your time with them.
Aug. 11, 2018
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