Zendesk
Omnichannel customer service and engagement platform
Rating
3.2
feedback
157
chart
#3,124
All reviews
Rating Breakdown
Review RSS Feed
Feb. 5, 2021
I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.
UPDATE Hi Nola, I just wanted to follow up with you. I see that your current plan does not have access to our Marketplace apps. I will have our account team reach out so we can ensure you have the access you need. Thank you so much! Hi Nola, Thanks for reporting this issue! Are you able to send an email through to [email protected] and CC [email protected] ? We'll be able to help investigate and resolve this problem ASAP. Thanks, David
Feb. 2, 2021
I set up and everything was running smoothly, until one day I forgot to run the payment through, and now I can't log in and make the payment, it just says: "Something went wrong. Give it a moment and try again." And it's been the same for over a week.
Hi Stellar Native, Really sorry to hear about this. Are you able to send an email to [email protected] or [email protected] and I'll follow this up for you. Thanks, David
Jan. 26, 2021
This is useless. We have several chat/FAQ widgets (different ones for each site). This integration put the wrong chat widget on our shopify store... There's no option to switch to a different one.
Hi Sermon on the Mount Extras, Thanks for flagging this for us. Our integration currently deploys the Default brand's widget onto the Shopify storefront. We're working on a feature to allow selection of different brand's widgets and I'll let you know when it's available. Thanks, David
Jan. 14, 2021
I really like using Zendesk but there is no way to automatically pull the Order ID or PID/SKUs from the Shopify order to the Zendesk ticket. This makes it difficult for report on issue types (i.e. issues with item) but then have no way to tag the item on Zendesk. Is there another support feature for Shopify that can pull this information automatically?
Hi Wish Wholesale, Thanks for the feedback and great to hear you like using Zendesk! Are you looking to pull the Order ID into a ticket response or into a ticket field? How are you doing your reporting and analysis? Thanks, David
Dec. 6, 2020
B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. The company refused saying they don't do refunds. This is a scam. What you get in the trial period is nowhere near the unusable system that you get when you pay for anything but the top tier.
Nov. 1, 2020
Terrible support! I want to delete the app but the widget stays on my website no matter what I do. Support tells me my issue is resolved when nothing is resolved! Even if you submit a query/complaint/support ticket on their website it dies not go through.
Hi MilaMela, Really sorry to hear about this and hopefully I can help. I can see from your ticket that we sent over some instructions to remove the widget code. Have you been able to make the required changes? Happy to jump on a call to walk through the updates required. Thanks, David
Oct. 23, 2020
Worse app I ever used. First he slowed the site down absurdly. When I requested the ticket information because it contained all the conversations with the customers they refused to provide me saying that I need to upgrade my plan to have easy access or obtain via API. I need to pay more to have my informations? This is completly absurd. This is not a serious company.
Sept. 28, 2020
I want to install but it returns an error. help help help help help help help help help help help help
Hi SHLTR! We're here to help! Are you able to email [email protected] and I will keep an eye out for your ticket? Thanks, David
Sept. 25, 2020
ddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
Hi Bonsaro, Just double checking on this review, was there an issue with the integration? Thanks, David
Aug. 6, 2020
I want the app to be able to use my Zendesk and see the order info directly there, but I don't want to use the chat feature in the site. So far I am unable to remove that even if I disable the widget. I ended up removing the entire app but I would like to be able to use it. Any advice? Thanks
Hi Chipotle Good, Thanks for letting us know about your problem, we'll have a look into it and hopefully we can resolve this quickly. Would you be able to raise a ticket by emailing [email protected] and I'll keep an eye out for your ticket. In the meantime, we've just launched a new Zendesk<>Shopify integration which is in an Early Access Program. You can use the new integration to turn on/off the Web widget from within Zendesk, whilst still using the sidebar apps. Here's a link to sign up to the EAP: https://support.zendesk.com/hc/en-us/community/posts/360038589674-What-is-the-new-Shopify-integration-and-how-do-I-sign-up- Thanks, David
July 29, 2020
The support is a disaster! Honestly the worst Ive ever encountered! Cant log into my Shopify App, when I request password after trying 100 times. No email comes, no help, nothing, had a ticket for the past 7 days, no response. If I could give this ZERO stars. I would. Complete car crash! Dont bother with this!
Hi Body Revolution, Really sorry about your horrible experience. I've just found your ticket and have responded, hopefully we can get this resolved quickly. Thanks, David
July 20, 2020
Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.
Thanks for your review! We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or some other account attributes. Would you be interested in joining the Early Access Program for the updated integration? Sign up here: http://goto.zendesk.com/shopify David
July 17, 2020
Great App, but always show a boring error "Whoops, looks like something went wrong". How can i solve it?
Hi Varejo! Thanks for your review! Thanks for raising this concern. When is this error showing? We've also launched an Early Access Program for our new Shopify integration, would you be interested in taking part? http://goto.zendesk.com/shopify
July 1, 2020
Tengo un chat malicioso instalado sin ningún tipo de autorización por nuestros administradores de la empresa zendesk el cual no me deja borrarle y a puesto mi página muy pesada dañado mi velocidad de carga totalmente. no me responden de soporte necesito de su ayuda y colaboración.
Hi Antidoto, Apologies for the delayed reply and really sorry to hear about your experience! Are you able to submit a support request to our team at [email protected] and our team will help get this resolved ASAP. Thanks, David
June 14, 2020
If you like me couldn't figure out why it's not showing the order information in your Zendesk, you have to click the *************** "Apps" button in the top right corner.
Thanks for your review and tips on how to use the app!
May 17, 2020
This app worked perfectly, straight away, it literally took 1 min to set up, and our Zendesk account was synced with our entire Shopify store almost immediately. Here's why I think people might be giving a bad review: This app will SYNC Shopify to your existing Zendesk Support account, you also have to install the Shopify app in your Zendesk account. This app won't create a Zendesk Support account for you, so if you don't already have Zendesk setup, it won't work... We do have a Zendesk Support account, so this app worked perfectly for us! And it's pretty amazing really...
Thanks for your review!
May 5, 2020
I am using this for a long time, best apps < I don't know why these people giving bad feedback. Thank you
Thank you for your review!
April 20, 2020
This app does not work, it will not install. There is 0 support from Zendesk - This app should be removed from the shopify marketing place bu shopify
Hi Hazetown, Huge apologies for the delayed response and hopefully we can help you get back up and running. What the problem you've encountered? Are you able to send through a support request to [email protected] and we'll try to help as quickly as possible. Thanks, David
April 12, 2020
It's been four days since I first reached out to their support. One app feature is not working as intended, and it is creating quite a lot of support debt. I already gave access to one of their support staff to have a look and sent two follow-ups. We're still waiting. Customer service is critical for business. I'd advise going with a competitor that has support chat and decent response times. I paid a year in advance too. I doubt they would even issue a refund for the rest of the period so I won't even try. No need to say we'll switch to another helpdesk company as soon as we can.
Hi Canvas by Numbers, Let me start with a big sorry for the delayed response, hopefully we can get this problem fixed quickly. What's the issue you've encountered? Which feature isn't working? Thanks, David
March 3, 2020
Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires
Hi Gladiator Fitness, Really sorry to for our delayed response and also for the poor experience we've provided. What's the problem you've encountered? Have you raised a ticket with [email protected]? Thanks, David