Zendesk
Omnichannel customer service and engagement platform
Rating
3.2
feedback
157
chart
#3,096
All reviews
Rating Breakdown
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March 23, 2022
We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.
March 22, 2022
En términos generales es buena, pero como todo en la vida, debe estar en mejora continua para satisfacer las necesidades del mercado cambiante.
March 22, 2022
We have been using the Shopify integration with Zendesk for over a year. It has helped increase the speed with answering tickets by providing some of the basic information that may be needed. With that said, it is missing some other features that would make a huge difference. Due to the way our company is setup, we have to have 3 different Shopify widgets on our Zendesk account. This is a real slow down and takes up a lot of space within our tickets. It would be great if we could have a drop down to switch between different stores we own. It would also be beneficial to have some quick link buttons to add information to a ticket without having to copy and paste everything. Maybe look and see what ChannelReply is doing and see if there is a way to integrate some of that into the app. Overall a good app, just feels dated and needs more updates.
March 17, 2022
We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.
March 16, 2022
It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.
Feb. 25, 2022
La integración de las dos plataformas es ideal. Nos permite ahorrar tiempo de gestión ya que podemos anticipar las preguntas de nuestros clientes y brindar soporte oportuno con la información predispuesta.
Jan. 7, 2022
Having the Shopify app installed into our Zendesk instance has brought a good amount of convenience and efficiency to our workflows, but there are a few features that are missing to take it to the next level. 1. Our team uses Timeline Notes rather than Order Notes to leave comments on an order. Seeing any timeline notes attached to each order expansion would be incredibly helpful. 2. Tags associated with each order displayed in the order expansion as well as the customer profile. This would improve our efficiency by a few clicks. 3. Quick links to specific apps, such as ReCharge would save a lot of time for our team as well Overall the app is extremely reliable and has brought a lot of clarity to our team.
Sept. 29, 2021
Tried to switch billing from Yearly to Monthly and their site keeps loading then nothing happens. Contacted support before the payment due date and they never got back, just said they will CC finance department. What a joke. Now, they charge my card for yearly and said they cannot renew month to month because the contract started and we will have to wait next year? Really? We tried to update the subscription from your site before the due date but their site doesn't work. So now its our fault. Hmm. We will be looking for another app due to the worst customer support ever.
Hi Tallmenshoes.com, Thank you for taking the time to reach out to us and share your feedback. For all billing related enquiries, your Account Executive can assist you further. So that we can continue improving, please feel free to share any feedback regarding your experiences with the Zendesk Shopify App. Regards, Sean
June 29, 2021
Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.
Hi Epic Game Tables, Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about some of the challenges you faced in the operation and utilisation of Zendesk? Thank you again, Sean
May 3, 2021
I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing
Hi Makai! Update on this issue: We've now fixed the problem and you should be able to install the integration again! If you encounter any issues please contact our team directly at [email protected] Thanks, David
April 19, 2021
The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!
Hi Trendz, Update on this issue: We've now fixed the problem and you should be able to install the integration again! If you encounter any issues please contact our team directly at [email protected] Thanks, David
April 18, 2021
The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.
Hi Nunai Brand, Update on this issue: We've now fixed the problem and you should be able to install the integration again! Are you able to try installing again? If you encounter any issues please contact our team directly at [email protected] Thanks, David
April 14, 2021
Impossible to install. I tried to install and I got many times Sorry, there was a problem An unexpected error occurred. Try installing the app again.
Hi Une Licorne, Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still having any trouble with the installation? Thank you!
April 14, 2021
This app is just kidding and ridiculous. The live chat widget was disabled suddenly after I paid annually without any notifications!! Because they upgraded the zendesk package but not this shopify app.
Hi iKids, Thank you for taking the time to reach out to us. I am very sorry to hear about your experience with the Shopify integration. The integration is available on all of our new Zendesk Suite plans, but our legacy plans do require a plan type of Support Teams or above in order to access the Marketplace. I will follow up with your account team to discuss options in ensuring you have a plan that has access to this integration. Thank you!
April 13, 2021
really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it
Hi ExoGun, Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about where the setup for the Shopify integration was challenging? Thank you again, Jessica
April 6, 2021
We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.
Hi Western Rise, We're really sorry to hear about your experience and have had to cancel. I've let our accounts team know about the issues you've faced and really appreciate the feedback you've provided. We'll be reaching out directly to see if we can get some more details and make sure this doesn't happen again. Thanks, David
April 1, 2021
Wow einfach nur Wow! Habe mir die APP runtergeladen um sie zu testen. Nach kurzer Zeit wurde alles extrem unübersichtlicher, aufeinmal haben alle Mitarbeiter die selben Mails bekommen, es herrschte absoluter Chaos. Der Support ist praktisch unerreichbar, den Account kann man auch nicht löschen. Musst warten bis die Testversion abgelaufen ist bis mein Team wieder normal arbeiten konnte.
Hi Velur® Jewelry & Accessoires, Thanks for taking the time to write this review and we're very sorry you've encountered these problems. We're trying to locate your account details on our side, are you able to reach out to [email protected] and we can help resolve ASAP? Thanks, David Gillespie
March 3, 2021
Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!
Thanks Bellezza Republic!!
Feb. 24, 2021
Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I am not the only one having issues.
Hi IMG Home, Really sorry to hear about the experience you've had! I've tried searching for your emails from this side but need more details to help solve your problem. Would you be able to email [email protected] so I can help? Thanks, David
Feb. 12, 2021
Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.
Thanks LucyBalu! We'll look into the Safari issue, thanks for raising it! Cheers, David