Zendesk
Omnichannel customer service and engagement platform
Rating
2.9
feedback
161
chart
#11,125
All reviews
Rating Breakdown
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March 10, 2017
Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.
March 10, 2017
Does everything it needs to. Could improve in some areas e.g. user friendliness, the ability to reply to a different email address etc.. but overall a very handy tool that has made life very easy.
March 9, 2017
As much as the software is solid, their customer support is so ridiculously bad that we're considering dumping it altogether. They make customer support software, yet they are unable to respond in a timely manner and that's made even worse by the fact that we're paying close to $1000 a month for their products. Cannot recommend at all unless we get issues resolved.
March 9, 2017
We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!
March 9, 2017
Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.
March 9, 2017
Very easy integration - pulls customer order history into your cases. Would be great if it would allow linking contacts (e.g. customer orders have different email address than Zendesk incoming tickets).
March 9, 2017
The integration between ZenDesk and Shopify seamlessly integrates our Customer Experience and eCommerce platforms. The result allows us to engage with our customers in a more personalized way by giving us visibility on their order history and account information. Among many different apps I use on the daily, the ZenDesk one is by far my favorite and most convenient tool.
March 9, 2017
Zendesk has been extremely helpful to stream line our customer service. Additionally it's extremely useful to be able to get into the customers order straight from Zendesk. Great App!!!
March 9, 2017
Super helpful! Really easy to see customer purchases and order history within support tickets.
March 9, 2017
This app has really helped our ability to meet the needs of our customers quickly. I highly recommend this app, and don't know why you wouldn't use it. Really appreciate the flawless integration between Shopify & Zendesk.
March 9, 2017
Makes Customer Service a breeze! I am able to glance at customers orders right within ZenDesk and it gives me a snapshot of all of the information I need!
March 9, 2017
If you use Shopify and Zendesk, this app is a no-brainer. Provides all kinds of information that your support team will find valuable. Give it a try!
March 9, 2017
Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the Agents can communicate efficiently.
March 9, 2017
Zendesk allow us to provide excellent customer service using Facebook and email channels. Great integration with Shopify.
March 9, 2017
This app has been wonderful. It's easy to setup, use, and train new customer support agents, this is huge! This shortcut has reduced our overall time and increased customer satisfaction!
March 9, 2017
This is the best app we have used so far, it is easy to integrate and takes no time at all to set up. It has improved our customer service tenfold since we started using it. I would highly recommend it to any business wanting to organise and improve their communication with their customers.
March 9, 2017
This app has been great! It's reliable and provides the information our team needs to quickly assist customers. Instead of manually entering customer details in Shopify's portal this integration allows us to click/open customers' orders directly from Zendesk tickets. This shortcut has reduced our overall time to response and is a win in my books because of that.
March 9, 2017
This app has worked great for us. It has been reliable and accurate when pulling in customers' order info. I recommend it.
March 9, 2017
The integration between Zendesk and Shopify is great for one view status on customer's orders. With just a click you can be transferred to Shopify. The only downside is the "notes" section in Shopify in not viewable when in Zendesk. You have to click on the order no to see any written notes about that order no.