Zendesk
Omnichannel customer service and engagement platform
Rating
3.2
feedback
157
chart
#3,127
All reviews
Rating Breakdown
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March 9, 2017
Very happy with the integration, Zendesk has been a huge help in managing our customer service channels.
Oct. 26, 2016
Incredible App, gives you anything you could ask for in terms of customer support help. Engages the customer in the most professional matter possible.
Aug. 5, 2016
We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!
Aug. 5, 2016
Makes it really easy to respond to cases without needing to go back and forth between apps to get relevant customer data.
Aug. 5, 2016
This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.
Aug. 5, 2016
Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!
Aug. 5, 2016
Zendesk is by far the best customer service platform out there. It makes the job of replying to customer service requests quick and easy. The Shopify integration allows you to easily see all previous orders placed by the customer. It also shows the fulfillment status of the order, and provides you with a link to open the order in Shopify. If you use Zendesk, this app is a Must!.
Aug. 5, 2016
We use both the messaging, chat, & telephone. Easy to use and navigate. Great way to keep track customer service.
March 9, 2017
I wish it were possible to add more custom fields to the integration. However, it does allow us to quickly and easily see if a customer has an associated order in Shopify and get there quickly. Overall, it's a big help!
Aug. 1, 2016
It's pretty good, almost terrific... my biggest bugbear though is it's sometimes easy to miss updated tickets. The colour of a ticket changes from yellow to red to indicate that's it's been replied to but still 'open'; however if a customer then does respond, the colour doesn't change. So you have to keep going back to check if a new message has been left. This could be solved simply by changing the ticket colour again. Basic but very frustrating.
July 31, 2016
App is OK. While helpful, functionality is minimal - only access to basic order info (order number, customer name ect.) is available. While this is great, the ability to transfer information, specifically customer name, address ect. would be ideal. It would improve workflows and allow me to use information customers input to generate orders. Whenever I reach out to Zendesk to inquire - they say it is on Shopify to do this while Shopify maintains it is on Zendesk to do this.