ZigZag Returns & Exchanges

Dec. 22, 2021

We were unaware of this app until we were contacted by one of their team, Jodie. Jodie was fantastic in explaining the app and providing a demo. She was on hand to provide after installation support. The app itself is very slick, blends into our own website and interface, making it comparable to some of the returns platform featured by high street brands. It has elevated our brand as one customers can trust. Top marks to the team and Jodie in particular.

Dec. 16, 2021

The clicksit team was promt enough to resolve the issue very quickly . The service has been working smoothly till date apart from few tech glitches which were resolved quickly .

Dec. 6, 2021

Great so far - would definitely recommend. New features added regularly and makes managing and tracking returns a lot easier. Now, if people just knew what their bed size was before they ordered, that would really help our business.

Dec. 5, 2021

This has really streamlined our returns process and I no longer have to track in excel. Thanks for making such a useful app for small businesses! I have an online clothing store for fuller bust women and naturally we get quite a few returns so it's useful to have an app to process it and keep on top of inventory.

Dec. 2, 2021

If you want to offer a painless and friendly returns process to your customers, then look no further. The returns process is completely automated. We pay for the returns simply because it offers a good customer retention policy to do so and offering this service on your website also helps the prospective customer trust your site and shows that you have taken the time to offer a seamless returns process . Just make sure you update your terms and conditions to reflect same. To summarise: Your returns process will be simple, effective and most importantly less time consuming for you and your customers.

Dec. 2, 2021

Hi I just want to say this app has been a life saver, my returns have never been more smooth, it is hassle free for the customer, my return rate has gone lower due to the confidence this provides.

Dec. 2, 2021

It's great to be able to offer returns using Collect+ just like our bigger competitors do. The charges are really good and the app is very easy to use. Also the customers do most of the work so we can just sit back and wait for the items to be returned, allowing us to focus on growing our brand.

Dec. 2, 2021

This app has really helped me with my small business. I have found the team extremely helpful and friendly! Jodie especially. They are available on live chat which is very useful, they help me set up the app and were very patient. I also just processed my first return, I wanted to hide the return address and just use a barcode..this was explained to me step by step! keep up the great work - some feedback, would be great to have the return address hidden with the print at home option! - I would highly recommend this app

Nov. 30, 2021

We've been using the free version for a few years on a couple of our websites. It's been a lifesaver!

Nov. 22, 2021

We were looking for a UK-based app that had some good return shipping integration. The customer experience is easy and the refund or gift card method is really helpful for my team. Collect+ labels on tap is really quite good as well. I'm looking forward to seeing how Clicksit develops further. With a few more back-office features and tweaks this app could be a real killer in a year. Hopefully, it will grow with us.

Nov. 21, 2021

App works perfectly , support is very helpful I spoke to Lewis who got me sorted in no time. UK based team no b.s approach if you want a solid platform to get the job done Clicksit is currently the best app for you on the shopify app store hands down

Nov. 21, 2021

Really helpful! Love that I can customise everything and also the email alerts when you get a return request are great as they take you directly to the return. Best return platform we've tested :)

Nov. 19, 2021

We've successfully tested this app to manage our returns process and I must say this is a very slick process. This massively takes the pain away from the customer as it's a fully automated digital process right down to the return label, which you don't even need to print. Adds extra value to our internal processes and we can now manage the returns in one place. 5 stars for me.

Nov. 10, 2021

fast and simply i like use this app for my website. the integration is easy and the support perfect

Nov. 1, 2021

This really does make the customer return process so simple. There are very few places without Collect+ stores nearby and of course their coverage is always expanding. Also the setup is quick, simple and the support during this is was second to none. If only all Apps had this level of end to end support. I've been using the ClickSit returns system for nearly a year now and they continue to improve the services offered to UK retailers A1 all round.

Oct. 30, 2021

This app is very easy to use. There are many step by step guides that help you along the way and staff are always on hand to help 24/7, which is great :)

Oct. 27, 2021

Great app to streamline your returns, easy to use. Professional portal for your customers to process their returns. Besides all those good things the customer support is what sold the app for us, we are very pleased.

Oct. 25, 2021

I really like this app. Its super helpful. It saves a lot of time. It gives my customers peace of mind that the returns process is simple and can be completed by anyone. This gives the customers extra confidence to make purchases.

Oct. 18, 2021

Clicksit has taken our returns to a new level. They offer an incredibly rounded package that after hours of searching, proved to be by far the most cost effective and smooth solution for our business. Great customer support with friendly assistance. Overall, very very happy!

Oct. 11, 2021

User-friendly, great customer service, takes the burden of sorting out returns yourself and integrates well with Shopify. Great App!