One Click Upsell ‑ Zipify OCU
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Two days in and nothing has worked as promised. Setup: The pre-purchase upsell and cross-sell offers never showed. I opened a support ticket right away and explained that I use an alternative payment processor and that the pre-purchase upsell wasn’t appearing. Support response: I gave the team store access immediately, but it still took a full day before their developers started on it, plus a lot of back-and-forth with support. They then told me everything was fixed and working. After the “fix”: I activated the funnel, and it began doubling product quantities as soon as customers clicked “Start Checkout.” My conversion rate dropped sharply as a result. I should have tested it myself before going live, but a dev team making changes this sensitive to someone’s checkout should verify their work before calling it done. In all my years on Shopify, this is the worst app experience I’ve had. If you use a non-native Shopify payment processor, test thoroughly or look elsewhere.
No easy way to cancel. Businesses should be penalized if the cancel button isnt easily findable in settings or plan/ billing. OCU doesnt.
Hi, Sofia from Zipify here! Thanks for the feedback, and sorry for the frustration! Since OCU is billed through Shopify, uninstalling the app from Settings > Apps and sales channels cancels your subscription automatically. You can find the full steps in our Help Page article: https://help.zipify.com/en/articles/4571658-plan-billing-for-your-subscription-ocu
Far too expensive for larger stores.
Thank you for your feedback, we appreciate you sharing your thoughts. We understand pricing is an important consideration, and we're sorry to hear it wasn't clear. We've reached out to you directly with a full breakdown of our pricing structure, we hope it helps clarify things! Please don't hesitate to get in touch if you have any further questions. We're always happy to help!
I've used this app for many years. In the past few weeks, upsell payments stopped being captured completely - every order has an upsell, but no payment. The developer claims they cannot troubleshoot or do anything about this. Unless you want to process all payments manually, look elsewhere.
Sofia from Zipify Apps Support here! 👋 I'm sorry to hear you've run into this issue. For this issue resolution we recommend reaching out directly to Shopify, as they will be best equipped to assist you. We've also sent you a separate reply with more detailed information. We look forward to hearing from you!
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Unintuitive to use
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
horrible app, doesnt trigger at all no matter what i do. Spent 2 hours trying to configure this but wont work. Thought id ask support for help... support only works on the weekend
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that you've experienced an issue with the configuration. Our team has continuous coverage during the work week, our hours on the weekends are currently 4:00 am -12:00 pm EST. We've sent you a reply with the steps to resolve this! Since your initial message arrived outside our standard hours, we wanted to make sure we got back to you first thing. We're here if you need any further help!
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
We are experiencing customer frustration with this app. Some customers are getting double orders of the same product through this App that they claim they did not order. Please advise. [email protected]
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that you've experienced an issue with the double orders. Please refer to our recent email regarding this matter. It includes a situation breakdown and a request for your approval to begin the investigation process. We look forward to hearing back from you!
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
me han cobrado este mes sin tener ningún plan con ellos y sin siquiera tener la app instalada. espero que me devuelvan el dinero, pero me parece de muy sinvergüenza, cuando no utilizo esta aplicación.
Soy Sofía de Zipify! Gracias por compartir tu reseña. Entendemos que esto puede ser frustrante. Este tipo de problema suele ocurrir si la suscripción no se canceló por completo después del periodo de prueba eliminando la aplicación. Por favor revisa tu bandeja de entrada para encontrar un correo nuestro con más detalles sobre este asunto.
OCU activated a free shipping promotion without notifying us - i never created this promo. Customers were getting free shipping without us knowing.
Sofia from Zipify Apps Support here! We are sorry for the bad experience you've had with the shipping promotion activation. Please be assured we are currently working with you and dedicating our resources to resolving this issue completely.
I've been trying to fix a issue for over a week, the customer service is very poor, they keep not reading my messages just giving random replies.
Jeff from Zipify Apps Support here. 👋 I’m sorry to hear about your initial experience with our support team and that it didn’t meet your expectations. We appreciate your patience while we worked through your ticket and are glad the issue has since been resolved. Thank you for giving us the opportunity to make things right.
Jeff from Zipify Apps Support here! 👋 I saw that you were not 100% satisfied with your experience using OneClickUpsell. If there is anything we can do to improve your experience please reach back out to us and let us know the issue you are facing. We look forward to hearing back from you!
Jeff from Zipify Apps Support here! 👋 I saw that you were not 100% satisfied with your experience using OneClickUpsell. If there is anything we can do to improve your experience please reach back out to us and let us know the issue you are facing. We look forward to hearing back from you!
Hi I want to talk to the support team, but i am not able to do so because i need to pay 8$ to access to your app , so i leave a review first here to ask for answer to support team. i will erase this review when support team revert back to me . Hi support team , does one click upsell support these payments below? because currently i have a lots of upsell "no show" because of "shopify_payments" with my current post purchase app. can you check below: thank you in advance for your revert Unsupported Payment Methods The following payment methods are currently unsupported for one click post-purchase upsells: Installment Services Some examples include Affirm, Sezzle, AfterPay, or Klarna, Shop Pay installments Unsupported Payment Wallets Apple Pay, Amazon Pay, or Google Pay Bank Transfer Payment Methods iDeal, Airwallex Gift Cards Any purchases made entirely with a gift card will not render post-purchase offer. If the order is paid partly with a gift card and partly with a supported payment method (e.g. $20 gift card on a $35 order), then post-purchase offers will be shown as normal. Cash On Delivery Cash On Delivery orders will not display 1-Click Upsell offers, due to Shopify's restrictions on post-purchase offers.
Hi there, thanks for your feedback. Our support team also reached out via email. The list of unsupported payment methods you shared is correct — those payment types are not supported for post-purchase offers due to Shopify’s current checkout limitations. This applies to all apps that run post-purchase offers, not just ours. That said, all of our other upsell types (like pre-purchase, product page widgets, and thank you page offers) do support those payment methods. If you’d like more help or have additional questions, please reach out to our support team directly — we’d be happy to assist and help assint with setting up those offers.
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