One Click Upsell ‑ Zipify OCU
Increase AOV with AI post-purchase upsells & checkout upsells
Rating
4.5
feedback
488
chart
#61
All reviews
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May 16, 2023
Absolute GARBAGE app that destroyed my "Add To Cart" and "Buy It Now" buttons. Both buttons take 10+ seconds to load after installing this app. The developer claims it has nothing to do with the app, despite this being the only change I have made to my website in YEARS and the issue immediately arose after installation. Not to mention, another reviewer had the EXACT same problem. I will now have to pay out of pocket for a developer to go in and fix my store, just as another reviewer here had to do. Shame on Zipify for allowing this problem to persist. RUN from this app.
Thanks for letting us know about the Buy Now button issue on your store. A theme file was identified and isolated after speaking with the merchant and working with a theme developer. We have no indication that OCU was involved. However, our team has offered to re-install the app and inspect for issues in real-time with the merchant's permission. We’re confident this is a coincidence and that OCU will work well with the theme. -Team Zipify
Dec. 23, 2022
The Zipify One Click Upsell (OCU) app is a decent choice for individuals seeking an upsell solution, but it, unfortunately, falls short with its very apparent glitching on upsells and downsells and difficulty integrating with ALL conversation pixel tracking solutions. For this reason, I would not be comfortable recommending the Zipify OCU app as a viable solution to anyone. Although there may be benefits, the lack of integration with conversion pixel tracking is simply too restrictive and a major disadvantage. Prospective customers should seek out other methods that better suit their needs.
Hi Barton Watch Bands. Steve here, Customer Service Manager with Zipify.com. I do sympathize with the tracking script issues you experienced. Our support was not clear enough that Post-Purchase tracking scripts are not something we're normally able to support and we had attempted to go above & beyond our normal level of tracking script support. Shopify in kind doesn't offer support for these Post-Purchase scripts and recommends the Shopify Community or hiring a Shopify Expert if in need of assistance. I sincerely apologize that we have not been able to get the scripts to work for you. I want to be clear that the concerns you have are with the Post-Purchase tracking. For natively integrated tracking, there are no known issues and everything should be working correctly. I'm happy to post to the Shopify community for you and see if we can find other merchants that have been able to resolve similar issues. Shopify has also expressed to me that they will be more inclined to look into issues if they see interest from merchants in the Community. While I don't have an immediate solution to the post-purchase tracking I would like to offer a call with you to discuss your concerns and see what OCU could do to help you move forward. If you have found a suitable solution for your business please let me know. Currently, my understanding is all post-purchase apps are unable to provide these tracking scripts. I would really like to be able to offer this to our customers in the future. I'd really like a chance to discuss this! Please check your email for a link to schedule a call with us. I'm happy to offer a trial period if you do decide to try our app again now or in the future. We have a lot to offer and we will use your feedback to improve our support. Kind regards, Steve & Team Zipify
Nov. 23, 2021
He utilizado esta aplicación y cuando haces una oferta en la pre-compra no aplica el descuento en el check out. Todavía le queda mucho ha esta herramienta para ser rentable.
Hey Buddha Fight Wear! Thanks for the review. The team has reached out to you to see if we can help. We are working on adding pre-purchase discounts to carts as soon as possible. Please see the communication with the team so we can help you specifically. Thank you! -Team Zipify
Sept. 15, 2021
Just wanted to update this review. I still hate this app. My AOV has declined by 35% since I switched from the legacy app but I figured with all the updates, maybe it was worth switching to. It wasn't. All of the funnels are the same, with the same design, and format, yet the take rate is so much lower. I'm not sure how anybody can take any of these positive reviews seriously because every store owner I've talked to has experienced the absolute same thing since the switch. To say I'm disappointed is an understatement.
Hey Simple Life Nutrition! After reviewing your support ticket it looks like you were able to get the problem figured out? Or are you still experiencing problems? Would love to make sure we get you the help you need to get this working.