Zipify Landing Page Builder

Hi JapesShop, I'm sorry your experience wasn't the best here. Thank you for taking the time to leave this feedback. I'm proud to say we took action on it. ​ We see you had a single "Book" landing page unpublished when the 14 day trial ended on March 7th. This is expected behavior for published pages when a trial ends and an upgraded subscription is not selected. While the page wasn't technically deleted, it was not useable in your case. As a result of your feedback, our Dev team altered this logic to keep the single page published even after the 14 day trial ends. We are committed to providing a world class experience for our merchants and do our best to be receptive to feedback. We hope our quick action here proves that. If you are willing to give Zipify Pages another shot, we will be here to support you! -Team Zipify

Hey Defined Life, We just tried giving you a call and sent a follow-up email. We hope to connect with you directly about the support you received. While we do pride ourselves on providing exceptional support we definitely let you down in this case. Since we can’t turn back time, we will learn from your experience. Our support team will be retrained on handling the end of the day and providing more exceptional support. We’re also grateful you notified us of the glitch with Zipify Pages. While the error should have been resolved more promptly we did manage to get a fix in place in under 72 hours. We do value you and are grateful for the many years you’ve used Zipify Pages. We will do everything we can to learn from this and show you that we’re a 5 star app! -Steve Passmore, Customer Support Manager

Hi Good Wave. We do sincerely apologize for the issues you experienced with Zipify Pages. Updates to a page should absolutely apply to the live page immediately. This is not normal behavior and there is no indication the issue on your store is a global issue with the Zipify Pages app. We can 100% fix the core functionality of updating pages. With an investigation, we can implement a permanent fix. Store access for each situation is going to be different. In your case, we would need apps access (to access Zipify Pages) you can select individual applications. Themes access would also be needed so we can inspect for theme conflicts and update our code snippet. Orders are not needed. Settings were not needed either. Products access is needed for Product page BuyBox issues due to the way Zipify integrates with your store products. Our team takes your security and data very seriously. Regardless of what we have access to we will only use what we need and you can control our access or any app through the collaborator access section of your shopify store. If we did need to make changes to your store we are happy to document the changes and share what was done and why. Shopify doesn't currently have an API that allows Zipify Pages to remove files after the app is deleted. Our solution is to have the assets removed with the in-app switcher before the app is deleted. We are confident we can resolve the issues you experience. They are not normal and we would very much like the chance to fix them. We could even fix the issues while you're not using the app but that is entirely up to you. We value our merchant's reviews and we pride ourselves on our support. We'd be grateful for the opportunity to prove to you that Zipify Pages is the right solution for your store and that we can provide top-notch support.

Hi Elisada. We have attempted to reach you and have been unsuccessful. We want to extend our sincerest apologies for the issues with Fonts and compliance. Our team is working on a permanent solution and it is in development. In the meantime, we have a way for you to maintain compliance in Germany. Please consider adding a custom font for now. I do understand this is not ideal but you will be in compliance. This will bypass the Google API and the concerns around compliance. The location of the font upload is found in Settings > Appearance > upload custom Fonts We would be happy to jump on a call to discuss your concerns and we're happy to credit you for the inconvenience. We value your experience with your app and will work with you to improve your opinion of Zipify Pages. Hallo Elisada. Wir möchten uns aufrichtig für die Probleme mit Schriftarten und Compliance entschuldigen. Unser Team arbeitet an einer dauerhaften Lösung und befindet sich in der Entwicklung. In der Zwischenzeit haben wir eine Möglichkeit für Sie, die Compliance in Deutschland aufrechtzuerhalten. Bitte erwägen Sie vorerst, eine benutzerdefinierte Schriftart hinzuzufügen. Ich verstehe, dass dies nicht ideal ist, aber Sie werden sich daran halten. Dadurch werden die Google-API und die Bedenken hinsichtlich der Einhaltung umgangen. Den Speicherort für das Hochladen von Schriftarten finden Sie unter „Einstellungen“ > „Erscheinungsbild“ > „Benutzerdefinierte Schriftarten hochladen“. Wir freuen uns auf einen Anruf, um Ihre Bedenken zu besprechen, und würdigen Sie gerne für die Unannehmlichkeiten. Wir schätzen Ihre Erfahrung mit Ihrer App und werden mit Ihnen zusammenarbeiten, um Ihre Meinung zu Zipify Pages zu verbessern.

Hey Nerdy Birdy, so sorry to hear we didn't live up to your expectations. We are hoping maybe you could tell us how we missed the mark so badly so we could improve this in the future. Someone from our team is reaching out. Hope we can help fix this. -Team Zipify

Hey Katie! Thanks for the honest review. Really sorry to hear about your experience. I talked with the team and it sounds like they had a longer chat with you. And that you've uncovered some holes we need to address. We appreciate that very much. Hopefully you'll give us another try in the future. If you need anything please reach out! -Team Zipify

Hey Lorrna sorry to hear you weren't happy with Zipify Pages. We've fully refunded your account and have made sure you're unsubscribed. If you need anything else just reach out! -Team Zipify

Hey there Simona. Sorry you've had a a bad experience with Zipify Pages. We always strive to make our app as excellent as possible. So when we hear of someone having problems we listen and do our best to always find a solution. I do want to point out that our team assisted you over 50 times in the last few days and always provided solutions to your problems. We apologize if they weren't the answers you were hoping for, but none the less they were the solutions to what you were asking. Plus we are still here to help you figure out your pages. All you need to do is chat in and we'll pick up where you left off. Hope you're having a great day. -Team Zipify

Hey there! So sorry to hear that your experience wasn't great. We always try to provide a positive experience for our users. I checked our records and can see that you installed and uninstalled the same day...but I'm not finding any support tickets. We would have loved the opportunity to look into your specific requests to see how we could accommodate them. The offer stands, if you'd like to talk to our support to see if your specific requests are do-able please reach out to [email protected] so we can talk further. Hope to have you back as a happy user in the future!

Hey there! We reviewed your convo with our support team and agree that it shouldn't have been this hard for you to cancel. We've since updated our process to make it easier for people that decide they want to cancel. Thank you for bringing this to our attention so we could fix the process. While we're sorry to hear we weren't able to serve you and keep you as a customer, but we definitely hope we'll see you again in the future.

Hey there! Sorry you didn't have a positive experience with Zipify Pages. We do give a 14 day free trial so thank you for letting us know you didn't receive it. We'll look into what happened to prevent that in the future. We have also reached out to you to try and extend it your trial, but haven't heard back. We'd love to get that taken care of. Please check the email you used to sign up for the trial OR email [email protected] so we can get your trial enabled. Thanks!