17TRACK Order Tracking
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Emily in customer service was great, so is the 17track team!
A fantastic application with fast customer service response, which left a deep impression on me!
let discover it
Dear user, Thank you for your valuable time to give us feedback. We hope that you can give us more suggestions after experiencing our app. Your suggestions are very important to us. This is important information for our optimization and improvement. Or did you encounter any problems when using my app? We also contacted you by email and look forward to your reply. We hope to get more suggestions and feedback from you. Have a good time. Best Regards 17TRACK
The product is very convenient and efficient to use, and the customer service can solve my problems in a timely manner. I highly recommend it to everyone.
Snabba svar, och hjälpte mig med min fråga
Just stumbled upon this app and installed it and the customer service from Bianca was great even though I'm on the free plan currently. I think it seems like it'll be really helpful later when I get a lot more orders because most of my emails are basically people asking where is their package. I think I see myself getting the paid plan within the next few weeks after I see how it goes but so far I already see more visibility into the tracking statuses even though I'm on the paid plan.
For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.
Dear Customer. Thank you for your feedback and support, your suggestion is very important to us and we apologize for making you have a bad experience with our app. We would like to know more details about your suggestion By “edit the links attached to specific details such as the store name or adding other tags to the body“，do you mean the function inside the email editor or the function of editing the links on the tracking page? We have contacted you by email to try to resolve your issue. We look forward to hearing from you. We are committed to making all our customers satisfied and want to improve the functionality and experience of our app. Please feel free to contact us online or by email with any questions you may have and we will assist you as soon as possible. Best Regards Eva
The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to optin in the the thank you page but only in the tracking page which is not confortable for the customer because to let them optin they have to open the email go on the tracking page and than track the order with Apple Pay….So far 0 stars.
Dear Customer. Thank you for your feedback and suggestions. And I am very sorry that you are not satisfied with the features of apple wallet in the app. About our package: The $49 Pro Plan has not only Omnisend integration, but also other valuable features such as Multilingual email notification, Estimated Delivery Date (EDD), Multilingual tracking pages, Tracking page iframe mode, Product recommendations, etc. These features can be a good solution for you. Multilingual email notification, Estimated Delivery Date (EDD), Multilingual tracking pages, Tracking page iframe mode, Product recommendations and so on, these features can be a good solution to your customer's track experience and after-sales problems, and can bring more repurchase to your store. Regarding the Apple Pay function you mentioned, we have already given feedback to the Product Development Team, and we hope to communicate with you by email to get more information to help you solve this problem, and also make our app more rich in functionality. We are still growing and upgrading and optimizing our app, we need more feedback and suggestions from our customers to improve our app experience, thanks again for your feedback and suggestions. Feel free to contact us with any questions. We will help you solve it as soon as possible! Best Regards 17TRACK
Convenient and easy to use, timely response after sales
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