17TRACK Order Tracking
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Espectacular. Funciona excelente y el servicio al cliente es veloz. Nos ayudaron añadiendo soporte a los 3 carriers que usamos, y lo hicieron en tiempo record. Súper recomendada.
Cleared our doubts, thanks for knowing the things.
Dear Customer. I am the Customer Experience Leader from 17TRACK. Thank you very much for taking your valuable time to give us your feedback. We are committed to solving all the concerns and issues of our customers who use our app, and any customer feedback is vital for us to grow and improve our product features and service capabilities. If you have any other concerns about your use of the app please feel free to contact us on Live Chat. Thank you for your support and we wish you a have a good days. 17TRACK
nice customer service, good and kind
the reason why I got convinced to go with this app was PayPal, Orders with a Paypal tracking number will be sent to Paypal automatically through this app, hopefully, it will meet my need
seemless app for tracking orders, giving your customers a great and simple view of their order progress. highly recommend as I've had a bunch of other options downloaded and find this one the most simple.
The customer service is very enthusiastic and answers questions quickly and accurately.
We moved out from another App that was 10x more expensive and we have been having a better user experience and tracking information with 17Track.
Thanks Emily, For quick respond and helping me as well........
The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming. Customer service is another major issue. Every time I reached out for help, I was shuffled between different agents, each time having to explain the issue from scratch. Despite their apparent willingness to assist, they struggled to understand the problem, no matter how clearly I communicated it. My most recent experience was particularly frustrating: I was passed between six different agents over 45 minutes and spent two hours in chat without receiving answers to basic questions. I only began to make progress after speaking with the sixth agent. Additionally, I was not notified when my free trial ended or given the option to switch to the basic plan. As a result, my website’s tracking functionality was down for several days without my knowledge.
Dear Customer. This is the customer service team from 17TRACK, I don't know if you still have any impression we contact you via email before. Regarding the problems and suggestions you encountered in using the product, we have already feed back to our product manager and technology, and we will quickly make optimization and iteration. Here, in order to solve your confusion, we explain the role of setting common carriers: the purpose is to make the tracking number more accurately matched to the corresponding carriers, and to be able to trace the track events, and we will consider making these functions smoother. We are always committed to improving the customer experience, any feedback and suggestions are very important to us, we hope every customer can solve their business problems through our app, which is also our goal all the time. About customer service, we are very sorry for the trouble caused to you due to the shift change of customer service, we will also improve the quality of our customer service, so that the customer service can understand the customer's demands and problems faster. We also try to contact you by email and hope to get your reply. Best Regards 17TRACK
this is a great app, and helped us a lot on tracking the packages.
The customer service attitude is good, the response is quick, and the application is also easy to use
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