17TRACK Order Tracking
Simplify order management with smooth tracking and returns
Rating
4.9
feedback
3,230
chart
#147
All reviews
Review RSS Feed
Oct. 27, 2024
The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to optin in the the thank you page but only in the tracking page which is not confortable for the customer because to let them optin they have to open the email go on the tracking page and than track the order with Apple Pay….So far 0 stars.
Dear Customer. Thank you for your feedback and suggestions. And I am very sorry that you are not satisfied with the features of apple wallet in the app. About our package: The $49 Pro Plan has not only Omnisend integration, but also other valuable features such as Multilingual email notification, Estimated Delivery Date (EDD), Multilingual tracking pages, Tracking page iframe mode, Product recommendations, etc. These features can be a good solution for you. Multilingual email notification, Estimated Delivery Date (EDD), Multilingual tracking pages, Tracking page iframe mode, Product recommendations and so on, these features can be a good solution to your customer's track experience and after-sales problems, and can bring more repurchase to your store. Regarding the Apple Pay function you mentioned, we have already given feedback to the Product Development Team, and we hope to communicate with you by email to get more information to help you solve this problem, and also make our app more rich in functionality. We are still growing and upgrading and optimizing our app, we need more feedback and suggestions from our customers to improve our app experience, thanks again for your feedback and suggestions. Feel free to contact us with any questions. We will help you solve it as soon as possible! Best Regards 17TRACK
Aug. 6, 2024
The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming. Customer service is another major issue. Every time I reached out for help, I was shuffled between different agents, each time having to explain the issue from scratch. Despite their apparent willingness to assist, they struggled to understand the problem, no matter how clearly I communicated it. My most recent experience was particularly frustrating: I was passed between six different agents over 45 minutes and spent two hours in chat without receiving answers to basic questions. I only began to make progress after speaking with the sixth agent. Additionally, I was not notified when my free trial ended or given the option to switch to the basic plan. As a result, my website’s tracking functionality was down for several days without my knowledge.
Dear Customer. This is the customer service team from 17TRACK, I don't know if you still have any impression we contact you via email before. Regarding the problems and suggestions you encountered in using the product, we have already feed back to our product manager and technology, and we will quickly make optimization and iteration. Here, in order to solve your confusion, we explain the role of setting common carriers: the purpose is to make the tracking number more accurately matched to the corresponding carriers, and to be able to trace the track events, and we will consider making these functions smoother. We are always committed to improving the customer experience, any feedback and suggestions are very important to us, we hope every customer can solve their business problems through our app, which is also our goal all the time. About customer service, we are very sorry for the trouble caused to you due to the shift change of customer service, we will also improve the quality of our customer service, so that the customer service can understand the customer's demands and problems faster. We also try to contact you by email and hope to get your reply. Best Regards 17TRACK
May 15, 2024
This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. Save yourself the time, loss and headache- Go Somewhere Else!
Dear Customer, We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every client. We have been in continuous communication with our Protection partners to try and cater to all customer requirements and business scenarios, but as you know, this is an especially difficult task that requires ongoing efforts from technical developers. Regarding the issues you mentioned, as discussed in our email communication: 1. About Our Updates: We have only updated the UI interface for displaying Green Shipping Protection; there have been no other changes. 2. About the Impact: Due to limitations in Shopify's closed-cart system, Green Shipping Protection needs to be treated as a product in your store to reflect price changes accurately. Therefore, actions such as adding items to the cart can cause the cart to refresh, and in conjunction with the theme's refresh logic, this creates the refresh effect that you highlighted in the video. 3. About the Solution: When you reported the issue, we suggested that you disable the protection to stop using it, which you did. After disabling it, we verified that the shopping process can be completed without any issues, and we also recommend that you do not use the protection. Upon receiving your feedback, our technical team, customer service team, and the Seel technical team collectively invested 60 hours to address your concerns and attempted to make it possible for you to continue using the protection , which was ultimately resolved and made functional. After thinking twice, we are worrying that some unknown issues may influence your store, therefore, maybe disabling the Protection service is a better choice. If you have any further questions or concerns, please feel free to let us know. 17TRACK Team
Jan. 24, 2024
BEWARE!! this app will leave code in your website after uninstalling that will not allow your customers to track their orders with your original method until they respond to your email and manually remove it! i STILL HAVE NOT HEARD BACK from them. so all of my customers are blowing up my inbox asking about their orders!!!
Dear Customer, We apologize for the late response, Upon check your account information, We already got your issue and feedback to you via email. But we also want you to know, 1. Our app is fully compliant with Shopify's GDPR: https://shopify.dev/docs/apps/store/data-protection/gdpr and We strictly follow Shopify's requirements and recommendations for developers regarding data security. So When you uninstall our app, there will be no data remaining, and the account can no longer be used. We have noticed that you have already uninstalled it. 2. If you are already using other tracking apps, then no worries, the tracking URL will be auto-recovered. If you have the ERP system, then it also can be recovered by the ERP. and then your customer can track their orders with your original method. We strive to provide prompt and efficient service to all of our customers. and feel free to let me know if there is anything further I can help with. Looking forward to your response! Best Regards 17TRACK Team
July 31, 2023
Frustration Galore - Stay Away from 17TRACK Shopify App! I recently tried the 17TRACK app on Shopify, and let me tell you, it has been an absolutely dreadful experience from start to finish. There are several major issues with this app that have left me scratching my head as to why it has received any positive reviews at all. 1. Poor Chat Support Customer Service: The first major problem I encountered with the 17TRACK app was its appalling chat support customer service. I reached out to their support team for help with a tracking issue, and what I got was nothing short of a nightmare. Responses were slow, often taking hours or even days to get a reply. When they finally did respond, it seemed like they were clueless about the actual problem and offered generic and unhelpful solutions. It's as if they were just trying to brush me off instead of genuinely assisting with my concerns. 2. Hugs of Errors in Site: The app itself is ridden with errors and glitches. It constantly lags and crashes, making it nearly impossible to navigate and use effectively. The user interface is poorly designed and confusing, adding to the overall frustration. It feels like this app was rushed out without proper testing, leaving users to bear the brunt of its countless flaws. 3. Incorrect Information Provided by Tracking Page: To make matters worse, the tracking information provided by the 17TRACK app is highly unreliable. On one occasion, the Shopify order dashboard showed my package as "ready to pick up," but the 17TRACK app was displaying it as "delivered." This inconsistency led to confusion and anxiety, as I didn't know whether my package was actually available for pickup or if it had been delivered to the wrong address. Considering the exasperating experience I've had with this app, I can't help but wonder why some people have given it high ratings. Perhaps they were lucky enough not to encounter the numerous issues that plagued my own usage. Regardless, I highly advise against using 17TRACK for your Shopify store. Despite reaching out to the 17TRACK team for assistance for the past 48 hours, their support has been lackluster at best. It's clear that they have no interest in providing proper support and resolving customer issues promptly. In conclusion, stay far away from the 17TRACK app if you value your time, sanity, and customer satisfaction. There are plenty of other reliable and efficient tracking apps available on the market that won't leave you tearing your hair out in frustration.
Hi, dear friend from PATOYS, Thank you for your genuine feedback, and truly apologize if we have left you such an impression! We are sincerely looking back at the technical issue you've mentioned and have listed the solutions for you. Please don't worry, all of them are resoluble, so we sincerely hope you could back in touch with us via the exclusive case email. We've sent the email, please kindly check. I must apologize for the service has not met your requirement, there might be some misunderstanding about it. The last we want is to make you feel not being treated properly. The servicing team also works on Sunday and there might be a tiny lag between the shifts, the delay was under no intention and will surely be improved. We weren't and will not respond to you in days long, and we welcome the feedback on this to keep our servicing team professional. Please ease your mind that whether you choose to use 17TRACK ever after, we'll provide the support as we always would. All the best to you & your business, Team 17TRACK