AdRoll Marketing & Advertising
AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...
Rating
4.2
feedback
515
chart
#3,473
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
17%
-
Less than a year
45%
-
More than a year
33%
Reviews Summary
AdRoll has received a mix of positive and negative reviews from users. Positive aspects highlighted in the reviews include excellent customer service, knowledgeable support agents, easy setup, and effective retargeting capabilities. Users appreciated the assistance provided by specific support agents like Meghana Nakirikanti and Ankita. The app was praised for its user-friendly interface, advanced targeting options, and seamless integration with Shopify. On the other hand, negative reviews mentioned issues such as complex platform navigation, time-consuming processes like image uploads, and difficulties in canceling accounts. Some users experienced billing problems even after deactivating the app, while others faced challenges with campaign setup, logo consistency, and cookie banner issues. Overall, while some users found AdRoll to be a valuable tool for marketing and advertising, others expressed frustration with the platform's functionality and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 23, 2024
My inbox is full of spam emails from adroll. I emailed support, uninstalled the app, and received 10 of the exact same confirmation emails in the last hour, and they're still coming. Not good at all.
Hi there, I am Rohini from the AdRoll Customer Support Team. Thank you for taking the time to share your experience with AdRoll. I truly empathize with the disappointment you felt. I completely understand that receiving multiple emails for the same context would be unsettling and I am here to clarify the situation. Please know that we do send an email confirming that the Shopify integration has been removed and the next steps after that would be to pause the campaigns and cancel if there are any subscription plans automatically. However, this email would be sent only once after the AdRoll app is deleted from the Shopify account. It looks like there was a temporary glitch due to which numerous emails were sent. I genuinely regret the inconvenience caused and we are committed to addressing it. Our goal is to ensure your satisfaction throughout the entire process. I'd love to follow up personally with you so I have sent an email. Please take a moment to check your inbox whenever you have time. I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for. I wish you a fantastic rest of the day and eagerly await your response to the email. Thank you, Rohini
Dec. 16, 2024
AdRoll has been incredibly helpful for our marketing campaigns. The platform is user-friendly and offers powerful tools for audience targeting, retargeting, and campaign optimization. It has significantly improved our ad performance and allowed us to engage with our audience more effectively across channels. The insights and reporting features are also excellent, providing clear data to make informed decisions. Overall, AdRoll has been a valuable addition to our digital marketing toolkit, and I highly recommend it to businesses looking to scale their online advertising efforts.
Dec. 15, 2024
Ad roll has been helpful in breaking through into paid ads. I Like the platform and the interface and look forward to using more of t he features in the new year.
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