AdRoll Marketing & Advertising
AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...
Rating
4.1
feedback
498
chart
#3,409
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
3%
-
Less than a month
17%
-
Less than a year
45%
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More than a year
33%
Reviews Summary
The reviews for the AdRoll Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include top-notch customer service, helpful and knowledgeable support agents, and ease of integration with Shopify. Users appreciate the ability to create tailored ads and the financial support with Shopify ad credits. However, negative themes include issues with billing and charges even after app deactivation, complex platform setup, time-consuming image upload process, limited impact on advertising ROI, difficulties in cancellation process, and challenges with campaign previews and logo integrity. Some users also reported issues with credit card holds and lack of transparency in support responses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 9, 2024
My experience has been awesome with AdRoll. I had an issue that needed to be fixed and was taken care of by an assistant by the name of Meghana Nakirikanti in which she did an absolute awesome job in helping me out on which I was having trouble with. And again thank you guys so much for the awesome help.
Oct. 23, 2024
"I deactivated this app, yet I keep receiving notifications from my bank every day, saying they want me to pay — one day 20€, another day 60€, and another day 100€. Now, when I finally had money in my account, they just took 64€, and then another time 103€, without any explanation for what and why, especially since I deactivated the app and don’t use it at all."
Hi there, I am Rohini from AdRoll's Customer Support Team. Firstly, thank you so much for taking the time to share your feedback. I truly appreciate it, and I’m really sorry to hear that your recent experience didn’t meet expectations. We greatly value your input and are genuinely sorry to hear about your dissatisfaction. After reviewing your profile, I noticed the email notifications was about failed transactions, and I can see you’ve already uninstalled the AdRoll app but still received charges. We understand how concerning that is. Also, our team member is in touch with our engineering team regarding this. I’d like to personally follow up on your case and ensure we get this sorted for you as soon as possible. We understand how important it is to have a seamless and positive experience with our services, and we deeply regret any inconvenience you may have encountered. I’ve sent you an email please take a look when you have a moment. I look forward to helping resolve this and restoring your confidence in us. I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for. Thanks, Rohini
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