AdRoll Marketing & Advertising
AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...
Rating
4.1
feedback
498
chart
#3,387
All reviews
Rating Breakdown
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Nov. 9, 2024
My experience has been awesome with AdRoll. I had an issue that needed to be fixed and was taken care of by an assistant by the name of Meghana Nakirikanti in which she did an absolute awesome job in helping me out on which I was having trouble with. And again thank you guys so much for the awesome help.
Sept. 8, 2024
Great app Great cuatomer service Just started my advertising with them . And they are professional Thank you for the app
Aug. 1, 2024
We've been using AdRoll for Marketing and Advertising for years and it's a game changer. The customer support team is very responsive and knowledgeable. I highly recommend this company / app!!
July 3, 2024
Easy setup and amazing and very knowledgeable customer support agents. clear dashboard
May 13, 2024
RMS has found AdRoll to be an exceptional tool for display marketing. The platform's user-friendly interface and advanced targeting options allowed us to create tailored ads that reached the right audience with precision, ultimately maximizing our advertising ROI.
May 9, 2024
Great customer service. Love the ease with which we can integrate Shopify retargeting
March 28, 2024
I am very happy with Ankita. This is the first time I have created an ad campaign with AdRoll, and Ankita guides me on how to do it with patience until I finish and submit the ads. Thank you so much, Ankita. You did a very good job.
March 22, 2024
The support we have received is super helpful! They are very informative and advise where to apply best practice.
March 22, 2024
Very responsive and helpful team.
Hi there, I am Rohini from AdRoll's Customer Support Team. Firstly, I'd like to thank you for sharing your experience with us. I'm genuinely sorry to hear that it wasn't a positive one, and I regret any inconvenience it may have caused. After reviewing your account, I can confirm that the recent activity isn't an actual charge, but our automated system attempted to authorize the default payment card for the approval of the campaign. I want to clarify that this is a standard authorization process to validate the payment card's validity. The authorization covers the total daily budget for all campaigns multiplied by seven days. You can learn more about it here https://help.adroll.com/hc/en-us/articles/360049332892-Payment-Method-Authorization Also, I understand that your daily budget is set at $5 for both campaigns, and I apologize for any disruption caused by the higher authorization which was triggered by an increase in the daily budget. The authorization typically occurs once a day for five consecutive days to approve the campaign and allow ample time for clients to address any issues with the payment card. I want to assure you that there won't be any additional authorizations triggered. Once again, I apologize for any frustration this may have caused, and I appreciate your understanding as we always work to improve our processes. I'd love to follow up with you personally via email to provide a detailed explanation and address any questions you might have. Please keep an eye on your inbox for my follow-up email, and feel free to revert to it at your convenience. I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for. Your satisfaction is our top priority, and we are committed to making things right for you. Thanks, Rohini
Feb. 21, 2024
Great service and great results. We've improved our retargeting massively through the use of AdRoll. The support we have received has been great and we are expanding the use of it to other projects.
Feb. 17, 2024
I highly recommend to be a part of AdRoll family, it’s one of the best, specially the customer service agents they professional respectful agents, and special thanks to Agent Joshwin
Feb. 5, 2024
Really perfect service, patience and guide every step.
Using app
18 days
Total reviews
2
Average rating
5.0
Jan. 19, 2024
Support is really great, I can not fault them at all. They are very very helpful and they support me through everything.
Dec. 21, 2023
Simple to set up and the tech support is fantastic, but the best is that IT WORKS! We have a great ROI although mostly using the retargeting feature. It integrates with Shopify seamlessly and I believe that is an APP that is a must for a new or established business. Ciao! Marco