AdRoll Marketing & Advertising

Dec. 4, 2018

Really slow approval process, they tell you just to wait and do not inform you what are the reasons for the delay. The app will bring you only headache.

Nov. 28, 2018

Been using it for 4 months spend around $400 a day ($12,000 a month). It's far less effective then other ad retargetting systems. Google will get you a lot more traffic for $400 a day. With Adroll we get only 65-100 clicks a day were with google for $400 we got closer to 400 to 600 a day and a lot more coverage and conversion. The reporting basically reports anyone who sees the ad and buys something, not always people who click on it. Stay away. Use Creito, Yahoo, Google, anything but AdRoll. I paused everything and deleted my account today, my agency suggested them. Otherwise I would I shut down long ago. If your agency suggests them look for a new agency also, it means they don't know anything about online marketing.

Sept. 21, 2018

Spend $ 2000, only 25 website clicks. Very unsatisfied. Made 6 campaigns but nothing. This is disappointing and losing money.

Oct. 17, 2018

Update 2: The individual in charge of Shopify integration reached out to me and offered a $100 credit. So we turned the campaign back on and surprise - there's no credit. They billed me again. Incredible that they can continue to defraud Shopify customers and Shopify allows them to still be listed in the marketplace. Update: The outsourced customer service team is very difficult to work with, remarkably incompetent. When I try to run a campaign for $10/day, they attempt to preauthorize my card for $896. They are unable to offer solutions. I have to spend time explaining their system to them. Finally spoke to a US based team member who promised to get back to me with a solution - that was 2 months ago - still waiting for that solution. Original review: Spent $2,000 on their automated retargeting campaigns. Spent several hours talking to customer service over the past few months in an effort to optimize and improve campaigns. The end result was only 16 conversions. $125 per conversion made this an expensive failure.

Aug. 23, 2018

Very UNSATISFIED! Please don't use this app if you want not to lose money. I uninstalled the app AdRoll from my Shopify store on 14th of August. On 19th of August they have taken money from me for ads. This message comes when I try to enter my profile in AdRoll but they continue to take money from me for making ads. "Connect Your Account to Shopify [email protected] Change" I did not let this payment go through because I uninstalled the app and that's the way I tell them I don't want to work with them anymore. That's how things work in Shopify. When I uninstall an app they must not take money from me. Bestgoodshop

May 21, 2018

Support is atrocious. They want a CC without showing dynamic ad previews. The customer support agent could not understand what was going on.

April 4, 2018

If only I could rate this ap with negative stars... By far the worst experience that I have ever had trying to run an ad. Firstly, Adroll generated ads for me that didn't meet their own guidelines so I had to manually create ads that did. Secondly, they approved my ads and told me to load them onto a campaign so that they can start running just for my entire campaign to be rejected. They had me change the entire landing page of my business and then stopped responding to my emails after I modified everything to meet the guidelines that needed to be met. After all of this back and forth they deleted my account, ads and all. This is especially frustrating because adroll runs ads for similar businesses. Worst app and customer service ever. Shady business.

March 30, 2018

Wow, quite terrible service and questionable billing tactics at best... I suggest listening to the existing reviews and stay away.

March 24, 2018

Holy cow. These guys are impossible. I have days into trying to work with them to get a set of ads up. They designed the ads then took them down because the ads they designed somehow broke their rules. There support attempts to be helpful but can't answer why my ads keep getting taken down and promise to get back to me. It is like bugging someone to take my money. I would give worse than 1 star if there was such a thing. There has to be another solution. I would say a better solution but no solution is better than what I have dealt with here. I read all the good reviews and not sure what they are all about but that certainly has not been my experience.

Jan. 4, 2018

Beware! DO NOT use this app, they refused to give me a refund after uping my daily budget without permission, claiming they can increase your daily budget by 20%. A representative contacted me to use their app, and it is the BIGGEST mistake I have made since opening my small store about a year ago. Guess what? My weekly paid in ads was $80 and jumped to $150 plus for 3 weeks (I mistook that they were taking payments in advance only to realize they were not). I contacted support and they only fed me bullshit about how they system will never overcharge you, well setting up more ADS then the consumer wanted is NOT right. Avoid. Avoid. Avoid. Wish I read the bad reviews before putting in my credit card info.

Dec. 26, 2017

Dear AdRoll, Based on these horrible reviews i'm removing the application. I was about to enter my credit card and give it a try for a month.

Oct. 23, 2017

i would just like to make it clear that this is a fake retargeting application. it literally will have absolutely no impact on your store. all it will do is charge you $5 a day for 2 page clicks which may or may not even be real. they are reluctant to help you cancel your account and will continue to bill you even after it is uninstalled. do yourself a favor and save yourself $100 and having to replace your debit card that they wont stop billing.

Aug. 9, 2017

Even though all my settings were correct (verified by AdRoll support) it kept emailing with the address Diagon Ally in London. Then it started to use a different company name. Does not work. Don't waste your time.

July 10, 2017

**BEWARE** I downloaded the app for about 1.5 weeks.. I didn't even get started because the was an "issue" with my pixel. The Customer support just keep telling me to do something.. and I would as "HOW" and they just responded we just do it..We went back and forth 4 times until I unintalled the app. They low and behold I have an adroll charge on my account.. for NOTHING! Worst app ever. Beware.

April 15, 2017

They will assign you an account rep who will recommend the highest budget possible and rarely check in. They're billing system is horrendous so forget about tracking how much you will actually spend with them. Avoid and learn retargeting on your own or use other apps!

Feb. 8, 2017

The absolute worst customer service of all time. PATHETIC If you think this is an option for you my advice is to make sure you learn as much as possible from your account rep you have the first 30 days; take notes and make sure your tracking pixels are working because afterward you are totally on your own. The online chat cannot answer questions. They will create a ticket and not follow up. AdRoll must be very successful for some because they do not care about helping you once you are a regular customer. I paused my campaign for several months and when I had more money to spend on a campaign the support was extremely negligent; they were unable to assist in making sure my tracking pixels were working properly. After 100,000+ ad impressions my ROI was literally 0%. Sign up at your own risk. FYI: when you do a search in their Help section under "cancel my account" there are no results!

Feb. 4, 2017

I had high hopes for this but it didn't work out for my particular shop. I was told to try it longer and I would see results but I had already spent a lot of money and didn't even break even. If you have the extra funds, give it a try. But for now it didn't seem worth it for me.

Feb. 2, 2017

I would't recommend this app to anyone. The conversions they show you are false, and its nearly impossible to get them to cancel your account. I have now tried calling and emailing all week to find out I was billed yet again while my campaigns are paused.

Jan. 17, 2017

Why can't we choose zero stars? I tried AdRoll twice for my company and noticed awkward billing and click attribution both times. In the first instance, everything was moving along fine. Then, all of a sudden my charges per click increased exponentially. Concerned, I paused my campaign and then ended that round. I returned to the platform in January of 2017. Even though my customer base was small, they were maxing out my daily spend. Which I wouldn't have minded. However, I noticed that their click attribution wasn't even close to what I was seeing in Shopify or Google analytics. I contacted customer support and it was clear the rep was "grasping for straws," providing me more excuses than solutions and only exasperating my concern regarding this company. Personally, I hate working with online ad companies who are not transparent regarding their billing/attribution practices. There are plenty of other options out there. Facebook has their own Dynamic Ads protocol as does Google. I have lost far too much money using AdRoll and I hope this review saves other stores from similar pains.

Aug. 1, 2016

I rarely take the time to write reviews, but this is definitely one of the worst-created platforms I've seen lately. It often doesn't work on my browser (chrome), it's incredible buggy, and often counter-intuitive. it's the only product where I will use a different browser to make things work, and something else will break. It never works the way I want it and in the meantime, the live chat agents are sending you 10 transcripts of your own frustration plus a customer survey. I can't put my finger on it, but this app just raises my blood pressure to boil.