All reviews

Rating Breakdown

  • 5
    75% (249 ratings)
  • 4
    7% (22 ratings)
  • 3
    2% (8 ratings)
  • 2
    2% (6 ratings)
  • 1
    14% (45 ratings)

Reviews with Text

  • 98% (325)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 23, 2022

Excellent customer service. I've had to used then a few times - and every time they were able to help me resolve my problems. Quick and brilliant service.

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 12, 2022

I absolutely love Adroll. It is very liberating and a great learning experience to add this skill to my growing business. The team is super supportive and always available to assist.

Using app

About 2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 26, 2022

It got installed automatically in my store, I want to try it how it works. I will come back after one month for next review

Store

Skmeico

Using app

About 2 hours

Total reviews

21

Average rating

4.2

Developer Reply

Hello there, This is Ewa from AdRoll's Customer Support Team. I'm sorry to hear that you were not aware of the App being installed under your store. We have taken the time to investigate it and noticed that an account with AdRoll was created a few hours ago, the tracking code, SmartPixel has been placed by completing the Shopify integration from your side. I have just emailed you with more details on how to remove the integration, if needed. Do you mind checking the email address associated with your AdRoll account? We'd love to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having. Thank you! Ewa

5 / 5 Share

Jan. 14, 2022

AdRoll is an excellent app and the service is absolutely fantastic. Would definitely recommend it to anyone looking for retargeting.

Using app

Over 4 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 28, 2021

Easy to use and easy to install. I would definitely recommend it to anyone using AdRoll on Shopify.

Store

4 Gauge

Using app

6 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 14, 2021

The app is really plug and play. It is easy to configure, it optimizes itself and if you need help the support is the BEST!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2021

Adroll has one of the best customer services. They were very patient and able to solve any issues in a timely fashion.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2021

Very helpful live chat and great to get my first campaign underway. Clear and concise about how to use the platform and hoping to see results soon!

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 3, 2021

Good support, fast and reliable. The support staff always makes sure my problem is resolved, and follow up if things need to be escalated.

Using app

About 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 23, 2021

We were having issues connecting our store manually, but AdRoll support are always super helpful & this app made connection seamless!

Using app

14 days

Total reviews

9

Average rating

4.7

5 / 5 Share

Nov. 23, 2021

I had a problem with how my ads were being created on this App. I used the Live Chat option and was able to get my problem solved in under 15 minutes and solutions to things I didn't know I needs. The Live Chat and Customer Service were Awesome. Thank you!

Using app

2 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 19, 2021

I use this app to help me run digital ads. I don't have the time or resources to set them up myself and manage. This app makes it much easier. Their customer service is also great!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2021

The AdRoll is the easiest and the best app I ever used. Their support are fast and effective with communication. Prerana from AdRoll team was very helpful. Highly recommended.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 4, 2021

I am giving AdRoll's app 5 stars because this was the fastest product feed integration I have seen. We had few hiccups getting a campaign launched, but their online chat support quickly handled the issue for us. Really happy we signed up.

Using app

About 1 hour

Total reviews

9

Average rating

4.6

5 / 5 Share

Oct. 26, 2021

Five star customer service, Shams helped me set up and optimise my campaigns, he gave me lots of helpful advice and guided me thought everything. Amazing support.

Using app

3 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Oct. 25, 2021

I used the online app to help blacklist products on my dynamic ad feed. Rohini R helped me through it step by step. Very responsive and easy to work with.

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

thank you sannidhi J for the very great cs . would be happy to explore on adroll after this. seems simple and easy to use

Using app

13 minutes

Total reviews

13

Average rating

4.2

5 / 5 Share

Dec. 11, 2024

AdRoll has been an excellent tool for our footwear business. We run ads continuously throughout the year, and it is easy to make adjustments on the fly. Whether it be dynamic ads pulled straight from our product feed, video, or static displays, each option allows for a range of customizable features that can be tailored to fit our exact needs. I highly recommend to any digital marketer or online business looking to expand their ad strength and visibility across the internet!

Using app

About 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 27, 2021

I've just launched my first campaign so can't comment on the campaign results yet but their support team were very quick at responding and very helpful with my query. So far so good!

Using app

4 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 24, 2021

Today is my first day on AdRoll and I contacted chat support with some quick questions that I had. Gary O. went above and beyond answering my questions and making sure that I was set up for success down the road.

Store

RARE.

Using app

About 6 hours

Total reviews

1

Average rating

5.0