All reviews

Rating Breakdown

  • 5
    74% (242 ratings)
  • 4
    7% (24 ratings)
  • 3
    2% (8 ratings)
  • 2
    2% (7 ratings)
  • 1
    13% (44 ratings)

Reviews with Text

  • 98% (320)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 21, 2021

Great Customer Support Staff always willing to help answer questions and/or resolve any issues. They have been available to me at all times of the day as well.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2021

Adroll is very easy to implement and work with. Carson, our contact at Adroll, is always responsive and helpful with our questions. Their customer support team is knowledgeable and the turnaround on any service needs is typically as fast as you would hope for. We continue to be happy Adroll clients and will continue to use the service for some time.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2021

Best Support and waiting for the first-month results, looking forward to recommending if we get better results.

Using app

About 15 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 26, 2021

App is very easy to integrate with Shopify, ad platform/interface is easy to navigate and customer service is always very helpful. Our Account Manager, Carson, is always proactively reaching out to share new growth tactics to encourage performance improvements and never shoes away from lending a helping hand when our team's capacity is limited.

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 25, 2022

The customer service is awesome, super fast. And Piotr was nice and patient, and help me solve the problems right away!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 17, 2021

AMAZING!!! Live chat customer service is great and I feel 6 months ahead of where I would of been waiting for email replies! Very helpful 100% recommend to anyone looking to try out or use ads and retargeting.

Store

KOUII

Using app

11 days

Total reviews

5

Average rating

5.0

5 / 5 Share

May 14, 2021

The integration and setup is quick and easy. I appreciate the analytics and reporting metrics that are available at all spend levels. Very user-friendly if you're familiar with digital ad terminology.

Using app

Over 2 years

Total reviews

9

Average rating

5.0

5 / 5 Share

May 12, 2021

Highly recommend this app for eCommerce brands. Takes just 5 minutes to integrate your store with Adroll with super easy steps. Once set up, you're ready to start dynamic product retargeting right away! The Adroll support team are super responsive (live chat with a human).

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 7, 2021

Great app. Campaigns perform well and customer service has been wonderful. Definitely recommend for any ecommerce business

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2021

amazing experience. love how they work and cooperate with me to help me get set up and in a place to succeed.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 3, 2021

Really great app with even better support! Sophia from AdRoll has been instrumental in our growth of our brand, Go-To Skin Care on the Adroll platform, she has taken the time to understand the needs of our business and given us tips on how to continue to drive the best results possible.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2021

Excellent app with excellect customer support. Thank you very much for being friendly available and helpful.

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 15, 2021

Been using this app for quite some time now. At first, I had my doubts because I'm used to going through the Google Ads platform directly. I've recently joined a small team where I don't have as much time as I used to for managing digital ads. Not only it's easy to use, but it's been a time saver. To top it off, their customer service has been very helpful with all of my questions and constantly provided valuable feedback to improve my ads every time I contacted them, even when it wasn't about it. Free advice from the inside pros, who would complain about that? Would definitely recommend using AdRoll.

Store

SKYE

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

March 28, 2021

We use AdRoll for dynamic retargeting and web display ads. It's a very easy platform to navigate and the support we get from our account manager is helpful and engaging. It's a great addition to our overall marketing strategy.

Using app

Over 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

March 25, 2021

We have been using Adroll for 18 months now for all of our retargeting and prospecting advertising and it has enabled us to have continued revenue growth month on month. The recent addition of an epic email marketing platform has made this APP invaluable to our business. The support is also second to none!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 22, 2021

We've worked with AdRoll for several years now and recently transitioned to Shopify Plus. The integration was simple and seamless as it plug straight into Shopify. Our account manager is a blessing! She is extremely helpful in helping us optimize performance. We currently use AdRoll to run both our retargeting and brand awareness display ads and are seeing a great return. Their dashboard is so easy to use! My favourite feature is the campaign attribution dashboard which shows exactly what impact AdRoll has on every customer pathway.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 22, 2021

Great service: Adroll helped us achieve >10 ROAS. Very quick to set up and get campaigns going: The automated HTML5 creatives that could have taken a long time/resources to create in house were ready in seconds. Same with tracking. It really removed all the trouble you normally go through setting up display ads campaigns. Amazing client service/support as well - our account manager Serena has been extremely helpful and proactive providing us all the information we need to drive business growth. Ideal for retailers with low display advertising/creative resources.

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 18, 2021

We use Adroll for our Retargeting and Prospecting efforts and have seen great success with up to 13x ROAS. Our Account Manager, Amber, is always available to help us navigate the platform and advise on areas of optimization for the brand.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2021

Works well. We use Adroll for remarketing. Account rep made it easy to set up. Would recommend for others to use.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 10, 2021

AdRoll is a great platform for retargeting, its consistent and is a great addition to our marketing stack. The support we get is outstanding, helpful and engaging. I would recommend anyone reading this to go for it!

Using app

7 months

Total reviews

4

Average rating

5.0