All reviews

Rating Breakdown

  • 5
    219% (68 ratings)
  • 4
    19% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    6% (2 ratings)
  • 1
    45% (14 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

April 23, 2025

C'est de voleurs!!! N'installez surtout pas cette application. Ils vous activent automatiquement des services que vous n'avez pas demandés. J'ai essayé de les contacter, mais ils répondent toujours la même chose sans jamais rembourser. They're thieves!!! Do not install this app. They automatically activate services you didn't request. I tried contacting them, but they always give the same answer and never refund.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Bonjour, Merci pour votre message. Nous sommes désolés pour cette situation. Pour pouvoir examiner votre demande, nous vous avons envoyé certains documents à remplir et à nous retourner. À ce jour, nous n'avons pas encore reçu votre réponse. N'hésitez pas à nous les renvoyer afin que nous puissions avancer avec votre dossier. Nous restons à votre disposition pour toute question !

5 / 5 Share

April 7, 2025

Using app

4 months

Total reviews

3

Average rating

5.0

1 / 5 Share

April 6, 2025

I recently noticed a subscription associated with my account, but I did not intentionally use or subscribe to this service. I do not need this app and would like to request the cancellation of the subscription. Please cancel it and ensure I’m not charged moving forward.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hello! Our app billing terms are available on this app page, as well emailed to you when you sign up, but we are able to offer refunds if you are not satisfied with the service!

2 / 5 Share

March 19, 2025

very bad and so expansive for such a service and they charge as if the are helping you store believe me not the best. i felt as if i got scammed

Using app

6 months

Total reviews

3

Average rating

4.0

Developer Reply

Hello! Our app billing terms are available on this app page, as well emailed to you when you sign up, but we are able to offer refunds if you are not satisfied with the service!

1 / 5 Share

March 13, 2025

They charged us without our knowledge, even though we had already uninstalled the app as per their guidance. I emailed them on the same day while in the free trial, but unfortunately, I was still charged. We haven’t received any response yet. I kindly request a full refund. I have already sent you an email regarding this issue.

Using app

About 1 year

Total reviews

3

Average rating

1.0

Developer Reply

Thank you again for reaching out, and I apologize for the earlier inconvenience. We’ve reviewed your case and addressed the issue in accordance with Shopify’s policies. As confirmed, you agreed with the resolution we provided. If you feel the matter has been resolved to your satisfaction, we’d really appreciate it if you’d consider updating your review. Your feedback means a lot to us and helps us improve. We're always here if you need anything further. Please let us know if there's anything else we can do for you!

2 / 5 Share

March 20, 2025

Customer Service is good, and Refund was quick.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback—we truly appreciate your kind words about our customer service and the prompt resolution. We're always working to improve, so if there’s anything we could’ve done to make your experience better, we’d love to hear your thoughts. If you feel your experience has been accurately reflected, we’d be grateful if you’d consider updating your rating. Either way, your feedback helps us grow, and we’re here if you need anything else.

1 / 5 Share

Jan. 30, 2025

Fraud- don`t install will take money straight away when no orders have been placed. They should be banned from app store

Store

EflySim

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 26, 2025

charges you wihtoit you knowing! doesnt let you set a low spend limit!

Using app

16 days

Total reviews

1

Average rating

1.0

Developer Reply

Hello! Our app informs you of our pricing policy upon installation, as well as on our app page here. However, we are more than happy to issue refunds if you are unsatisfied with the service. We have refunded you based on your email. If you have follow up questions you can reach out to support@adtrace.ai!

1 / 5 Share

Jan. 21, 2025

be careful with your bill! They will overcharge you again and again!

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello! Our app billing terms are available on this app page, as well emailed to you when you sign up, but we are able to offer refunds if you are not satisfied with the service!

1 / 5 Share

Feb. 23, 2025

Totally a fraud app! I have tried to contact the customer service to revert the charge, but ever since no reply. trying to contact again, but just never able to connect with them again!!

Using app

12 months

Total reviews

2

Average rating

1.0

5 / 5 Share

Dec. 31, 2024

Highly recommend!:)

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 24, 2024

Using app

11 months

Total reviews

7

Average rating

5.0

1 / 5 Share

Dec. 22, 2024

123$ ..wtf .. for not even using the app

Store

Quorab

Using app

17 days

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 17, 2024

Store

Sou9-dz

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Store

Ma boutique

Using app

About 3 hours

1 / 5 Share

Nov. 27, 2024

The way of charging is too unreasonable. The way of handling customer feedback is also too slow Overall very bad

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hello! Our team has been in contact with you regarding assistance with this issue.

5 / 5 Share

Nov. 21, 2024

Using app

9 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Nov. 19, 2024

This is pretty easy

Using app

5 minutes

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 10, 2024

Very Good :)

Using app

14 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 8, 2024

Using app

About 18 hours

Total reviews

1

Average rating

5.0