Advanced Cash on Delivery
Control how buyers use COD on your store (India only)
Rating
2.0
feedback
130
chart
#6,894
All reviews
Rating Breakdown
Review RSS Feed
Jan. 27, 2024
Worst service and worst app. The different fees for COD based on order price does not work. COD option vanishes altogether.
Hey! We appreciate your feedback. We would be happy to look into this further. Our live support can be reached here: https://shopify.link/WJna Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. - Dirk
Jan. 2, 2024
Not Able to set purchase limit amount for the product. After setting the min & max amount settings it also not work
Hi, There. Thank you for taking the time to leave a review. Please contact our support team so they can look into this for you. Reach out to them here: https://shopify.link/WJna. Write "I need support" in the chat, and then follow the prompts to be connected. -Kitana, Shopify Support
Dec. 29, 2023
not working
Thank you for sharing your review with us. Please connect with us directly (https://shopify.link/vRnL) and we'd be glad to address your concerns with further troubleshooting. -Olivia, Shopify Support
Dec. 27, 2023
Not Working for Us, Tried a few methods mentioned in other Reviews but nothing is working for us, actually after activation of this app, COD option all together not coming on Check-out page. Tried Deactivation of Pre-Paid payment gateway but not working for us!
Thank you for reaching out to us. We would be glad to investigate this further with you and encourage you to connect with our Support team (https://shopify.link/vRnL) so we can do so. -Olivia, Shopify Support
Dec. 8, 2023
Hello ! I have installed COD on my checkout page and have kept every setting to default but yet, when i enter the address and pin code/postal code, the COD option vanishes from the page. This has been happening constantly. Please help !
Hi! This may happen when rates created on the Advanced Cash on Delivery app didn't properly register with the system. A possible fix for this would be to: 1. Open the Advanced Cash on Delivery app. 2. Choose “No extra fee associated with Cash on Delivery” option and click on “Save”. 3. Choose “Create new Cash on Delivery shipping rates” and click on “Save”. If after the above steps the issue still persists, please contact our team: https://shopify.link/qLKl so that we can investigate and troubleshoot this further with you. Thanks! -Kimi, Shopify Support
Dec. 7, 2023
Everytime someone places 3 product order it shows addredd issue. This happens only for 3 produts in cart
Hi, there. Thank you for taking the time to leave us a review, and explaining this issue. We'd love to take the time to help you resolve things. Please, reach out to our Help Center using this link (https://shopify.link/vRnL), and speak with our AI Chat Assistant to be connected with an advisor. -Imogen, Shopify Support
Nov. 9, 2023
Can not edit preferences. The app isn't even opening
Hey, there! Thanks for reviewing our app. We would love to help you with the issue you're experiencing. Could you please perform the following troubleshooting steps to attempt to fix it? -Clear the cookies and cache of your browser (https://shopify.link/nWZD) -Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look. -Ensure the web browser (https://shopify.link/3zvN) is up to date (https://shopify.link/ynwg) on the latest version. -Try another device, such as another computer or mobile phone. -Try the Shopify mobile app. -Try another internet connection (switching to a cellular network on a phone rather than wifi, for example). -Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere. If none of these fix the issue, please visit our Help Center (https://shopify.link/WJna) to create a support ticket so we can investigate. -Summer, Shopify Support
Nov. 4, 2023
Highly Usable App ! Keeps crashing and does not even open. How do I do settings when the app doesnt even open? Please setup a Meeting to sort this issue. I have 2 stores
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Advanced Cash on Delivery app. If you haven't done so already, I'd encourage you to confirm that both your device and app are up to date to see if this helps to resolve. If after giving that a try the issue persists, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Oct. 17, 2023
Can not edit preferences. App isn't even opening
Hi - this sounds like we may need to do some troubleshooting. Can you please reach out to our support team for this. Our live support can be reached here: https://shopify.link/mLA Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! -Ivy
Oct. 8, 2023
Unable to open the app in shopify web
Thank you for your review and feedback. I recommend uninstalling the app and reinstalling it and/or trying on a different browser or device. If you are still experiencing issues, please contact our Support Team (https://shopify.link/qL3P). -Emily, Shopify Support
Sept. 24, 2023
very disappointed.
Hi, there! Thank you for leaving a review, and I'm sorry to hear you didn't have a positive experience with our app. If you're running into any issues that you'd like assistance with, you can contact us here (https://bit.ly/2AWw5VA). - Greta, Shopify Support
Sept. 1, 2023
Not able to configure Please help [email protected]
Hi, there! We would be happy to assist you through live chat and take a closer look at your account. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a support request. -Emily, Shopify Support
Aug. 8, 2023
Keeps Crashing. Not even once I've been able to access this app. Every single time I click on it. It goes in to a vicious cycle reloading and crashing.
Thank you for taking the time and bringing this to our attention. If the app is stuck on loading or crashing, then it could be due to certain browser settings. We'd recommend checking to make sure that third-party cookies (https://shopify.link/dpjy) is enabled and to allow website tracking (https://shopify.link/7G84') as this is required for many of the integrations on Shopify. Should the issue continue to persist after reviewing the browser settings, then we'd be happy to further assist you through live chat and take a closer look at your account. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a support request. Cheers. -Elias, Shopify Support
June 4, 2023
please update the app functions are not working and not showing in checkout page.........................
Hi, there! If the COD payment method isn't showing up at checkout, this can sometimes occur when both Advanced Cash on Delivery and other payment methods are active at the same time. To resolve this, please ensure that the shipping rates you set up with the app are also available under 'Settings > Shipping and delivery". If you need any help, you can always reach out to our team: bit.ly/2AWw5VA. -Sophia, Shopify Support
March 30, 2023
I have Installed the app, now i am not able to collect COD on my website. I am also not able to remove this app from my payment dashboard.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you've had a negative experience using Advanced Cash on Delivery.If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look: https://bit.ly/2AWw5VA. We'd be happy to chat with you regarding the app to see if we can locate the issue. - Blair, Shopify Support
March 8, 2023
this app is great to use & I'm using it from last 2 years, but currently I was facing issues with this app. it was not working at all. it doesn't display at shipping calculation on checkout page even we activate it as per document. now after taking their shopify support help as mentioned in app and earlier respond of reviews. they fixed the issue in a very quick time & I'm able to have this app again working for me.
Feb. 24, 2023
not working bekar hai ye ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hi there, YUGAMSHOP. Thank you for your review. We'd be happy to chat with you regarding the app to see if we can determine why it's not working for you. Please, reach out to our Live Team using this link (https://bit.ly/2AWw5VA) so we can lend a hand. -Imogen, Shopify Support
Feb. 8, 2023
Hello Team, Is it possible to collect a partial payment for COD Orders? and the balance customers can pay at the time of delivery. This will help a lot in eliminating fake orders.
Thank you for writing your review and for providing us with your feedback. At this time, it is not possible to charge merchants a partial payment at the time the order is placed with them also choosing cash on delivery as a payment option. I can see why this would be a nice option to have, however, and will be sure to pass your suggestion onto our development team. -Victor, Shopify Support
Jan. 3, 2023
No longer working. Do not install. It used to work with Pincodes given by courier services but it is no longer working now.
Thank you for contacting us with your review. Please connect with us via our Help Center (https://bit.ly/2AWw5VA) so we can better diagnose the issue with you and work towards a resolution. We look forward to connecting. -Olivia, Shopify Support
Dec. 3, 2022
Is this app working or not ? Can someone help in make it work again ? Was working totaly fine. Since 2 days has stopped.
Hey, there. Thank you for reaching out and bringing this to our attention. We did experience some issues at the time of this posting. However, our developers have confirmed that the issue has been resolved. That being said, if you're still experiencing any issues with our app, then we'd be happy to take a closer look at your account and perform any necessary troubleshooting. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias Shopify Support