APO Product Options, Variants

Thank you so much for the amazing review! 🌟 We’re really glad we managed to sort everything out for you, especially during such a hectic time like BFCM. If you ever run into anything else or need a hand with future setups, we’re always here and happy to help!

Thank you so much for your feedback! We're glad to hear you're enjoying the app and all the product options it offers. If you ever need assistance, our team is always here to help!

Hi, thank you for taking the time to share your feedback. I truly understand how frustrating unexpected charges can feel, and I’m sorry this situation caused you stress. I’d like to clarify a few important points for transparency - both for you and for other merchants reading this. 1. Apps cannot install or charge without explicit approval from the store owner Shopify requires two mandatory confirmations from the store owner (or staff with extended permissions) before any app subscription begins: - approval of the app’s permission scopes - approval of the recurring charge - Immediately after that, Shopify emails the store owner a confirmation of the approved subscription. 2. Internal logs show the app was installed and actively configured I personally reviewed the historical activity: - The app was installed on November 16, 2021 - A set of product options was created the same day - Those options were edited again on November 18, 2021 This indicates the app was not only installed intentionally but also tested and configured during that time. 3. About the recent charge All billing is processed by Shopify, not by app developers. Uninstalling an app stops future charges, but depending on where it falls in Shopify’s billing cycle, a charge may still appear shortly after removal. This is standard for all Shopify apps. That said, even though everything was billed correctly according to Shopify’s system, we still issued a refund for the latest charge, plus three additional months as a goodwill gesture. I also sent you a detailed email earlier today with a full breakdown of everything above, including screenshots and timestamps, so you have all the information directly. I genuinely hope this clears things up. I understand this situation was unpleasant, and despite everything working as intended on Shopify’s side, we still wanted to help by issuing multiple refunds. If you need any further clarification, I’m always here and happy to assist. — Vitali, Co-Founder at Mageworx

Thank you so much for the amazing feedback! 🌟 We’re really happy to hear our support has been fast and helpful for you. If you ever need anything else or have new ideas for the app, we’re always here to help!

Thank you so much for this amazing review! 💛 We’re really happy to hear that APO Product Options has been the best money spent and that you’re seeing more conversions since installing it - that’s exactly what we aim for. If you ever need help, we’re always here for you.

Hi there! I’m really sorry to read about your experience and even more sorry that it reached this level. 🙏 I’m Vitali, the co-founder of Mageworx, and I personally reviewed your support tickets after seeing your review. What happened is entirely on us. The issues you faced come from our older mode, which behaved that way only because, at the time, Shopify didn’t provide any native way for apps to add paid product options to checkout. We should have switched your store to the new mode during your support conversation, and I apologize that this didn’t happen. That was our mistake. We’ve released a newer option - CTA Mode (powered by Shopify native Cart Transform API), which works completely differently and avoids all the problems you described. More benefits of CTA mode: - Full support for discounts, markets, and Shopify promotions - Faster storefront performance and much cleaner order data - Better compatibility with 3rd-party apps We truly appreciate you sharing your experience, even though it’s tough to read - it helps us improve.

Hi, We’re really sorry to hear about the issues you experienced - that’s definitely not the kind of experience we want for our merchants 🙏 The behavior you mentioned comes from our older mode, which worked this way only because, at the time, Shopify didn’t provide any native way for apps to add paid product options to checkout. Fortunately, this is no longer needed. We’ve recently introduced a new option - CTA Mode (powered by Shopify native Cart Transform API) - which works completely differently and avoids creating any cloned products or extra variants. More benefits of the new CTA mode: - Full support for Shopify discount codes, automatic promotions and markets - Faster storefront performance and cleaner order data - Better compatibility with 3rd-party apps If you reach out, we’ll happily help switch your store to CTA mode and ensure everything runs smoothly. We’re here to help!

Thank you for the kind words! We're thrilled to hear that you’re happy with both the app and our support. If you ever need anything, we’re always here to help!

We’re really sorry to see a 1-star review, especially without any comments or explanation. We’ve checked our support records and couldn’t find any recent tickets or chat messages from your store reporting an issue, so we’re not sure what went wrong on your side - but we’d really like the chance to fix it. Could you please reach out to us and let us know what exactly didn’t work as expected? We’re always happy to investigate, adjust the setup for you, or clarify any limitations. Your feedback is very important to us, and we’d truly appreciate the opportunity to turn your experience around.

Thank you so much for the amazing review! 💛 We’re thrilled to hear Angie got everything dialed in quickly and followed through to make sure it was perfect. It’s great to know the behind-the-scenes tweaks helped and that you were able to get your page up and running in no time - especially after switching from another app. Thanks again for choosing APO Product Options!

Thank you so much for the wonderful review - and for being with us since 2020! 🙌 We’re thrilled to hear the theme integration has been smooth and that our team could quickly handle the finer details between storefront design, UI, and setup. Knowing our replies and solutions hit the mark means a lot. If you ever have new ideas or need help fine-tuning anything, we’re always here. Thanks again for the recommendation! 💙

Thank you so much for the 5-star review! We’re thrilled to hear our team has your back - and that the app gives you exactly what you need as it keeps improving. We appreciate you and are always here to help! 💚