All reviews

Rating Breakdown

  • 5
    87% (522 ratings)
  • 4
    4% (21 ratings)
  • 3
    1% (8 ratings)
  • 2
    3% (15 ratings)
  • 1
    5% (32 ratings)
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3 / 5 Share

Oct. 11, 2023

This app used to be GREAT - absolutely perfect for what we needed. Why can't these developers leave well enough alone??? They are constantly tweaking and changing. They want me to upgrade, and if I do that the app will no longer meet my needs at all. We need to be able to tack a stock product (think a large blue T-shirt) out of stock, apply a customization (iron-on) at an additional charge, and append the sku to reflect the customization. Used to work beautifully, now has issues, and that facility will be removed completely if I upgrade. The old version has been changed that causes some issues, but at least it is still tracking inventory and linking by product ID, which is critical for my business. If they keep this in the new version they would have a 5-star app.

Using app

Almost 5 years

Total reviews

9

Average rating

4.4

5 / 5 Share

Oct. 10, 2023

This has been exactly what I need! I have had some requests and some issues and customer service has been OUTSTANDING!!! They have helped resolve the issues in a very short time period and made my requests come to life! Love the fact that it tracks the inventory also! Highly recommend!!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2023

I couldn't be happier with Advanced Product Options! They helped me achieve exactly what I needed for my online store, and their customer support team was simply amazing. It's rare to find such a combination of top-notch product functionality and exceptional support. Five stars all the way!

Using app

4 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 4, 2023

The app is working perfectly fine, easy to setup. And the service is great!

Using app

5 days

Total reviews

1

Average rating

4.0

1 / 5 Share

Sept. 21, 2023

As many others say this app USED to be great. For the second time in a row now we tried to update the app to the new version and the second time was as bad as the first. And mind that every time it doesn't work our configurator is down, which means our products are worthless. So comes the second try they send me again instructions how to do this and I am getting ready at a little down time and as per instruction I delete the old app. The moment I am clicking the link the provided I am getting an error message. And now I am in absolute panic mode because our website is basically broken now, I contact support one time, two times, three times...no response. After about two hours I am getting a reply and it basically says "well you should have done that at 10:00am our time" which is 01:00am my time!!! Great, right? Now my site is broken and nobody helps me. Shopify really needs to come up with an insurance against developers like this because if they'd be in the US I would sue them for damages.

Using app

Over 2 years

Total reviews

2

Average rating

1.0

Developer Reply

I'm sorry you had a bad experience with the migration. Migration to the new app version is a delicate matter, especially for complex app configurations. Therefore, we always ask our customers to initiate the migration within our working hours, so that we could react immediately in case of any issues. In the migration instructions that we sent you, we specifically underscored the following: "You can start the migration any time Monday - Friday between 10 AM - 6 PM (GMT +2)". Meaning you could have started it in your morning, not at 1:00AM as you claimed above. But you started the migration way outside our working hours, therefore we were not in the position to provide you with timely support. If you'd be willing to agree on a specific time for migration within our working hours above, we'd be happy to give it another try.

5 / 5 Share

Sept. 13, 2023

Using app

25 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

This app solved our complex needs for custom product and despite being free app, customer support went above and beyond to answer our questions and requests.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Great app and all questions are answered quickly and they have been extremely helpful in customising even the design to suit my site.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 30, 2023

This is a full package!!!! A lot of diverse options are available to add! UI is very clean and responsive. The major thing is that the support is really great, responds very quickly to your queries, and applies fixes right away when required.

Using app

7 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 4, 2023

Highly recommend this app. I've tried 4 others, including the top rated ones, and this one won. A key element of this type of feature is a clean design but with sophisticated functionality under the hood. Very good customer service that will help you do some customizations if you need anything extra.

Using app

4 days

Total reviews

4

Average rating

5.0

4 / 5 Share

March 12, 2024

Edit: 5 to 4 stars. APO's interface changed, and it created problems for us on the customer-facing end when trying to mark a product as out-of-stock. - APO doesn't have an out-of-stock feature anymore, so I simply unchecked the items we don't want to show. This caused the "unassigned" item to show on every single list, including the one I just unchecked it from. It's clearly a coding logic error. APO doesn't seem to see it as an error, and it sounds like my support case is closed since I found myself a workaround. - If you see this issue as well, you'll have to create a new rule just to hide the remaining options (either this or delete everything to hide, but then you'll have to re-enter all the parameters again once they're back in stock). Original (edited for clairity): This app has been perfect for us! Shopify's standard variant options isn't customizable enough for our products. Advanced Product Options allows us to have one listed product, rather than have to list 15 different products that customers would have to figure out which one they need to order. (Saves a lot of clicks and headaches on both ends!) - We also very recently updated our website theme and had to reimplement this app since the code structure varies theme-to-theme, and APO was able to install it for us for free, which only took a few hours. Before beginning the process, they even let us know there is an update, which seamlessly transfers all necessary data from templates. The update itself took less than an hour, and installation was completed shortly after. - We noticed one issue with our website theme (the Add to Cart button allows bypassing the option selection in certain instances), and they helped us out quickly. It's been about a week since, and everything is working as expected.

Using app

Over 4 years

Total reviews

4

Average rating

4.8

5 / 5 Share

July 28, 2023

Easily the most attractive product options app on the market! It loads quickly and I've set up a product with 243 rules which it handles with ease. I've had a few questions as I've gone along and have found the dev team to be super responsive. I don't usually leave 5* reviews but this one is 100% worth it!

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 27, 2023

ONLY BEEN USING FOR A DAY AND ITS PERFECT! The swatches can be manually resized to look great and uniform. Pricing is SUPEER easy to adjust. Hands down an AMAZING piece of software.

Store

BMWMODS

Using app

About 23 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2023

Great app! I find it to be the best of its kind! As a cherry on top, the support team is amazing and super fast!

Using app

11 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 27, 2023

The product is excellent for use in our store where customers need to have the option to select multiple cable options. This is a easy way to address power plugs that vary by country and to add premium costs to specific varriants. However, far more notable is the Team behind this app. Angie, Maggie, Tanya, et al are there for you to resolve any question big or small. They go above and beyond the expectations of support to ensure that your problems are addressed. This is no cookie cutter FAQ support. Real people who really care are exceptional these days. While there are many apps that do similar functions, I can recommend this advanced product options because of this difference.

Using app

9 months

Total reviews

2

Average rating

5.0

1 / 5 Share

July 18, 2023

This is probably the dumbest app in the entire Shopify app store. Everything works perfectly, so you'd say it's a brilliant app. However, that's not the case, the stock of the products for which you use this app is no longer kept track of, and the support simply tells me that I should then do this manually. I use this app to offer an extension of the warranty on my products. From 1 to 2 years, so now I have to manually keep track of the stock of my entire shop. This is like going back to the Stone Age.

Using app

3 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello, Thank you for your feedback, we appreciate it. We do understand your concern about the stock management interruptions and are truly sorry for the temporary inconvenience. As we mentioned earlier in our chat conversations, we are working on the development of that functionality at the very moment and will implement two-way sync between the original product and all the sibling variants generated by the app. We are doing our best to release that system in production as soon as possible, the expected time is early Autumn.

5 / 5 Share

July 10, 2023

This app is great! We are using it for two stores at the moment, with a great deal of and variables and conditional logic for many products. Of course, there is a little bit of a learning curve when first setting up complex forms, but once you get your head around it, it functions very well. The Mageworx team has been incredibly helpful. Any time we require extra assistance or altered settings/features, they go above and beyond to help us out.

Store

SBR Optics

Using app

5 months

5 / 5 Share

June 11, 2023

I wanted to express my utmost satisfaction with the exceptional support you have provided. Your level of support has been nothing short of outstanding, and I truly appreciate the promptness and efficiency with which you have addressed my queries. It is a rarity to receive such quick turnaround times, and it has made a significant difference in my experience. I also want to highlight the excellent functionality of the app you developed for my website, www.mybespokemattress.com. It has been instrumental in displaying the prices for my caravan mattress product pages, making it effortless for customers to explore the options and make informed decisions. Furthermore, I would like to commend you on something that is often a challenge for me when working with developers - the thorough documentation of the changes made. Having clear documentation has made it much easier for me to understand and track the modifications, and it has contributed greatly to the overall transparency and professionalism of your service. Thank you once again for your exceptional support and for going above and beyond to ensure my satisfaction. It has been a pleasure working with you, and I look forward to continuing our collaboration in the future.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 7, 2023

I sell products with lots of customisations and this product has been an absolute lifesaver - makes it really simple to include all the information and options in a way that makes sense for customers, who know now exactly what they're ordering. Great support too.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 23, 2023

The support has been excellent and the application has been great as well! Having the pleasure of working with you is a great experience

Store

OriMe

Using app

8 months

Total reviews

1

Average rating

5.0