APO Product Options, Variants
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Horrible support. Does not respond .
Hi, Thanks for taking the time to leave this review. We’re really sorry for the frustration this caused. We did find your chat messages, which came in outside of our working hours, and our team replied as soon as we were back online. Still, we totally get how this could feel like a missed response. If this is still relevant, we’d genuinely love to help. — Vitali, Co-founder @ Mageworx
I tried a few of these apps before concluding that APO would be the best choice. It has integrated very well for what we wanted, with an easy to use interface (even for a novice like me!). The team at APO always respond quickly and are extremely helpful, so I am very pleased with the whole experience.
Thank you so much for the 5-star review! 🙏 We’re really happy to hear APO integrated smoothly for your setup and that the interface felt easy to use - even as a beginner. And it means a lot to know our support has been quick and helpful throughout. If you ever need our assistance, just reach out - we’re always here to help!
We’re very happy with this app. It allows us to clearly present specific product variations, making it much easier for customers to select the correct option for their exact model year. The tech support team is outstanding—responsive, knowledgeable, and quick to deliver effective solutions. Overall, a great experience.
Thank you so much for the wonderful 5-star review! ⭐ We’re really happy to hear that the app helps you clearly present product variations and makes it easier for your customers to select the right option for their model year - that’s exactly what we aim for. A special thank you as well for your kind words about our support team. Providing responsive, knowledgeable, and effective assistance is very important to us, so your feedback truly means a lot. If you ever have questions, ideas, or need help with anything in the future, we’re always here. Wishing you continued success with your store! 😊
Very satisfied with the APO app that covers all of our needs for complex options. Even more satisfied about the technical support. Mageworx support team is very responsive and efficient.
Thank you so much for the 5-star review! ⭐️ We’re really happy to hear that APO covers all your needs for complex options, and it means a lot that you’re also satisfied with our support team’s responsiveness and efficiency. If you ever need help fine-tuning your setup, feel free to reach out anytime - we’ll be glad to assist!
When I have them organized by name have filters and I go to one option and come back, I filters are reset. If I go to page 2, I have to again filter again as going to the next page resets filters. Just an annoyance. More complicated to use than the Magento version I used to have as well. Not as intuitive.
Thank you so much for your feedback! 🙏 We’re glad to hear you’re using the app, and we appreciate you pointing out the issue with filters resetting when navigating between pages or going back - we understand how annoying that can be. I’ve shared this with our team so we can look into improving the filter behavior to make the workflow smoother.
Great support and the app does everything I need
Thank you so much for the 5-star review! ⭐️ We’re really happy to hear that the app meets all your needs and that you had a great experience with our support team. If you ever need anything, we’re always here to help! 🙌
Every time I’ve had an issue they’ve been helpful, found a solution, and exceeded my expectations. With my “site host” crashing during Cyber Monday it caused a new product to not be recognized in the cart with the variants but they FIXED EVERYTHING for me.
Thank you so much for the amazing review! 🌟 We’re really glad we managed to sort everything out for you, especially during such a hectic time like BFCM. If you ever run into anything else or need a hand with future setups, we’re always here and happy to help!
Very good app, tons of options, would reccomend!
Thank you so much for your feedback! We're glad to hear you're enjoying the app and all the product options it offers. If you ever need assistance, our team is always here to help!
Service is exponential! Any problem was solved within 24 hours time.
Thank you so much for the amazing feedback! 🌟 We’re really happy to hear our support has been fast and helpful for you. If you ever need anything else or have new ideas for the app, we’re always here to help!
Has been the best money spent! The team, shoutout to Maggie & Polina, for doing what I though impossible. My website has been converting more sales since adding APO Product Options. Thank you all so much, keep up the amazing work!
Thank you so much for this amazing review! 💛 We’re really happy to hear that APO Product Options has been the best money spent and that you’re seeing more conversions since installing it - that’s exactly what we aim for. If you ever need help, we’re always here for you.
DO NOT USE THIS APP Critical bugs that cost me thousands in lost sales: Major Issues: "Default Title #MWS Options XX" bug at checkout Customers see confusing variant names like "Default Title #MWS Options 33" instead of their actual selections. This looks unprofessional and causes massive cart abandonment. Creates duplicate products with every order The app automatically generates duplicate products in your catalog that you have to manually delete daily. This clutters your store and creates inventory chaos. Even when you switch duplication off in the settings, it will stll duplicate in Shopify products when a customer adds this product into the cart. Support refuses to fix known bugs When I reported these issues, support acknowledged they exist but refused to fix them. 92% checkout abandonment rate My checkout conversion dropped to 6% because customers don't trust the confusing "Default Title" names at checkout. Conditional logic doesn't work properly The app claims to support conditional logic, but it's extremely limited and buggy. Poor value for money Paying €14.99/month for an app that actively hurts your conversion rate is unacceptable. My experience: I lost a lot off money each month in sales due to APO's bugs. After switching to another app, my checkout immediately looked professional again, no more duplicate products, and no more "Default Title" confusion. Final verdict: Save yourself the headache and money. Don't install this app. The developers know about these critical bugs but won't fix them. There are much better alternatives available. Would I recommend this app? Absolutely not!!!
Hi there! I’m really sorry to read about your experience and even more sorry that it reached this level. 🙏 I’m Vitali, the co-founder of Mageworx, and I personally reviewed your support tickets after seeing your review. What happened is entirely on us. The issues you faced come from our older mode, which behaved that way only because, at the time, Shopify didn’t provide any native way for apps to add paid product options to checkout. We should have switched your store to the new mode during your support conversation, and I apologize that this didn’t happen. That was our mistake. We’ve released a newer option - CTA Mode (powered by Shopify native Cart Transform API), which works completely differently and avoids all the problems you described. More benefits of CTA mode: - Full support for discounts, markets, and Shopify promotions - Faster storefront performance and much cleaner order data - Better compatibility with 3rd-party apps We truly appreciate you sharing your experience, even though it’s tough to read - it helps us improve.
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