All reviews

Rating Breakdown

  • 5
    78% (319 ratings)
  • 4
    3% (12 ratings)
  • 3
    2% (10 ratings)
  • 2
    2% (7 ratings)
  • 1
    15% (60 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 2, 2017

If you're not sure how to use Facebook ads, or if you're short on time then this app is perfect for you. Great customer support, too!

Using app

About 1 year

Total reviews

29

Average rating

5.0

5 / 5 Share

June 23, 2017

It is a very useful app and not from the first but from the second week I saw an improvement in orders. I warmly recommend this app.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 21, 2017

Great app, nice communication.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 17, 2017

Launch a retargeting campaign in two click. Very useful

Using app

Almost 6 years

Total reviews

4

Average rating

5.0

1 / 5 Share

June 16, 2017

Terrible app, shows fake results. Want a refund.

Using app

8 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello. My name is Alex, I'm with RetargetApp. I am sorry that you were under impression that the data provided by the app is inaccurate. To eliminate any doubt in the figures we provide on RetargetApp dashboard, we have created a new, improved version of RetargetApp. In it, you have 24/7 access to all the campaign data on Facebook and can be confident that RetargetApp really helps you boost your sales. If you would like to give it a try, please, let me know - I will gladly help you upgrade.

5 / 5 Share

June 10, 2017

Hi, Im very satisfied from this app and defenetly will suggest to friends of mine to use it. Thanks

Using app

About 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 5, 2017

They are gorgeous! It is my first time to give a review to any app that I installed. The team is very helpful and they can solve almost all your problems! I will definitely use this app when I open my next online store!

Using app

5 months

Total reviews

17

Average rating

5.0

5 / 5 Share

June 1, 2017

Ridiculously good ROI! I've only installed this app in the last month, and it's already generated over $1500 of revenue from about $40 of targeted campaigns. I'll switching of some of my ongoing Facebook ads to push more through Retarget. Excellent spend of my marketing dollars.

Using app

Almost 2 years

Total reviews

9

Average rating

3.6

3 / 5 Share

June 1, 2017

We have used this app for several years and LOVED it—nothing sketchy has ever happened—however as below comments mentioned, we also received a random $9000 charge on May 31. Fortunately it was refunded within a few hours, before we had even reached out. Hoping they address this issue—and double hoping it was a one-time error that has been eliminated.

Store

Buti

Using app

Over 2 years

Total reviews

2

Average rating

4.0

Developer Reply

First of all, I would like to say that we at RetargetApp really appreciated your loyalty and would like to apologize for the problem you had experienced. Indeed, it was a one-time issue, and it won't happen again as we have significantly improved our app since then. In a new version of RetargetApp, you are billed directly by Facebook and Shopify. Moreover, you can check your ads performance directly in Ads Manager. If you would like to try the new RetargetApp, please, let me know - I will personally help you upgrade. Alex from RetargetApp

1 / 5 Share

June 1, 2017

Company charged my card $5,500. Does anyone have a customer contact number? What did you do to get it resolved?

Using app

Almost 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Hello. Alex here from RetargetApp. I would like to personally apologize for the issue which occurred that day and for all the inconveniences you may have experienced. This transaction was fully refunded to your account the same day it was charged. Moreover, we have updated our app to ensure that this issue will never happen again - now you are billed directly by Facebook and Shopify. We would love to tell you more about other new app features and to offer you a free trial to give our app another try. I would also like to note that you can contact us via in-app chat or at [email protected] regarding any questions or app-related issues. We are always happy to help.

1 / 5 Share

May 31, 2017

WARNING! These guys tried to charge my credit card over $7,000 for a $20 a day campaign that was fully paid up

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Hello! Alex here, from RetargetApp. A year ago our system overcharged your card due to data malfunction. A refund of the incorrect transaction was made immediately, however, I would like to take this opportunity to once again apologize for what happened that day. Since then, we have been working hard to make the app error-proof and more suitable for your needs. That’s how we ended up creating a new, improved version of RetargetApp, where you are now billed directly by Facebook and Shopify. We’ve also added a possibility of 24/7 access to your campaign stats in Ads Manager and many other cool upgrades. If you would like to give new RetargetApp a try, please, let me know - I will gladly help you upgrade.

5 / 5 Share

May 17, 2017

DEFINITELY recommend! This app pays for itself! Great ROI

Using app

12 months

Total reviews

8

Average rating

5.0

5 / 5 Share

May 10, 2017

Would definitely recommend to a friend or use it on another website. This app is sleek, easy to set up and use and has hugely helped with my Shopify store.

Using app

About 1 month

Total reviews

17

Average rating

5.0

5 / 5 Share

May 8, 2017

This app pays for itself 10 times over

Using app

About 2 years

Total reviews

4

Average rating

5.0

1 / 5 Share

May 8, 2017

this plugin junk, and no support

Using app

10 months

Total reviews

1

Average rating

1.0

2 / 5 Share

June 19, 2019

has become very expensive with latest update so higher ad costs and less sales not sure what has gone wrong with latest update seems like they scatter gun impressions across alot different networks

Using app

Over 2 years

Total reviews

4

Average rating

4.3

1 / 5 Share

May 3, 2017

Nobody get back to you ,Trying to contact app developer no answer and not working.

Using app

28 days

Total reviews

7

Average rating

2.7

Developer Reply

Hello! Alex here, from RetargetApp. We want to extend our sincerest apologies concerning the issue that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us an opportunity to discuss this further with you. Please, message me at [email protected].

5 / 5 Share

May 3, 2017

A must have for anyone who is just starting out on shopify! 5/5

Using app

4 months

Total reviews

11

Average rating

5.0

5 / 5 Share

May 3, 2017

Very happy with this app. Working great!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 3, 2017

Good stuff guys! it works great.

Using app

10 months

Total reviews

3

Average rating

4.0