All reviews

Rating Breakdown

  • 5
    78% (319 ratings)
  • 4
    3% (12 ratings)
  • 3
    2% (10 ratings)
  • 2
    2% (7 ratings)
  • 1
    15% (60 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 9, 2017

Warning: they continue to charge my credit card after i had uninstalled this app I uninstalled this app with a small credit amount which i was happy to write off, only to have them charge my account for the next week worth of ads.

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello. As you may already know, the issue you've described happened due to errors in data exchange between RetargetApp and Shopify. The wrongfully made transaction has been fully refunded to your account. I would like to once again apologize for the situation that took place. To prevent any cases like this from happening in future, we have significantly improved our app since then. In a new version of RetargetApp you are billed directly by Facebook and Shopify. We have also added a lot of other features and would like to invite you to try a new version of our app. You will have a 14-day Free Trial to see if the app suits your advertising needs. Alex from RetargetApp

1 / 5 Share

Nov. 6, 2017

This company will take your money and supply fake reports. They also have a problem with their software in which prices show up with commas and not decimals. Wouldn't take accountability for the issue. Don't recommend this app.

Using app

5 months

Total reviews

24

Average rating

2.8

Developer Reply

Hello! Alex here, from RetargetApp. The currency in all assets created by RetargetApp (product feed, product catalog and RetargetApp-powered ads) was all recorded in the same way as it is presented in your store - with a period, i.e. $89.95. However, in certain countries the ads are displayed with a comma by default, i.e. $89,95 - these are the regional interface settings we cannot influence in any way. We want you to be sure that both our campaign settings and the reports we provide are 100% correct and accurate - this is why I would like to offer you to give a try to a new version of RetargetApp where you can access your campaign stats directly in Ads Manager. We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at [email protected].

5 / 5 Share

Oct. 24, 2017

Brilliant app. Does exactly what it should. Love it

Using app

9 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Oct. 22, 2017

This is by far the most powerful app we use. We've seen ROI's of upto x14. Worth every penny. Thanks

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 16, 2017

Retarget App has been great to work with. Our retargeting ROI has been excellent. We have every reason to continue with Retarget App.

Using app

5 months

Total reviews

13

Average rating

4.9

5 / 5 Share

Oct. 3, 2017

Brought in 38x revenue vs cost paid, definitely a keeper. Love it... lots! ReflectionsOrganics.com

Using app

Over 1 year

Total reviews

13

Average rating

5.0

3 / 5 Share

Oct. 2, 2017

It's pretty good, but i definitely think the numbers are inflated. Adroll crushes this by far, and i can see their ads. With Retarget App, I think it's highly over-rated.

Using app

5 months

Total reviews

2

Average rating

4.0

5 / 5 Share

Sept. 29, 2017

One of the best retargetting apps on the market

Store

Bohten

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 22, 2017

Great app! Over $200 recovered in the first month. Also, great support when adjusting placement of the ads. I'm not easy to please, but definitely a fan!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2017

Amazing App ! Awesome ROI The First Week And the support... OUTSTANDING ! Go Download that app right now ! :D

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 20, 2017

This is the only app which has generated sales for us. I ran a campaign and forgot about it. It keeps generating sales. And they are all high valued customers. Thanks a lot for coming up with this app

Using app

About 1 year

Total reviews

8

Average rating

4.5

5 / 5 Share

Sept. 13, 2017

I definitely recommend getting this app, especially if you are new to Facebook Advertising and are unsure of how to run Retargeting Campaigns!

Using app

About 4 years

Total reviews

24

Average rating

5.0

5 / 5 Share

Sept. 4, 2017

Very easy to set up on our store www.brideboutique.co.uk and look forward to seeing some positive results :-)

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 24, 2017

I install this App few weeks ago and although I have no sales yet I would definitely recommend it. Very easy to setup and the support that I have gotten fro the support team is absolute superb.

Using app

About 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 23, 2017

Money spent, no sales and you can never tell whether the stats is real.

Using app

About 2 months

Total reviews

4

Average rating

2.8

Developer Reply

Thank you for your feedback. Customer Success Team at RetargetApp is always ready to analyze your campaign and provide suggestions for getting even more sales. Our recent updates allow you to get an even higher ROAS due to smarter cost control. To ensure absolute transparency, we created an improved version of RetargetApp where you can access your campaign stats directly in Ads Manager. We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at [email protected]. Alex from RetargetApp

2 / 5 Share

Aug. 20, 2017

They will bill from you automatically and there is no option to stop that.

Store

Mavenjp

Using app

4 months

Total reviews

1

Average rating

2.0

5 / 5 Share

Aug. 4, 2017

Very good App- I asked a question and after 4 minutes they responded! Very Easy to install and saving time from building a catalog audience on FB

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 1, 2017

We love this app! RetargetApp is Amazing! It’s really seamless and works exactly as advertised. We have been using it for a few weeks now and we have had no problems. Looks like a lot of effort went into making features that actually work. I would definitely recommend this app to anyone on Shopify. We look forward to seeing more apps come from y’all! From all the guys (and girl) here at https://www.brooklynfixedgear.com, Thank you!

Using app

5 months

Total reviews

23

Average rating

5.0

1 / 5 Share

July 24, 2017

I have a big problem with the facebook step: when i want to agree retargetapp in the request i have a white page and nothing work

Using app

5 months

Total reviews

1

Average rating

1.0

1 / 5 Share

April 24, 2018

Was a good app until the recent update which requires you to have facebook business manager and we all know what a pain that is.

Using app

10 months

Total reviews

5

Average rating

3.4

Developer Reply

I’m sorry to hear that you were not happy with our previous update. We analyzed customer feedback and made the campaign launch process more smooth. We now handle all the Business Manager-related actions and issues. The whole setup process takes just up to five minutes. If you’d like to give the updated version of the app a try, I and my colleagues will be happy to answer any questions you may have. Alex from RetargetApp