Adwisely: Meta Ads, Google Ads
Adwisely | Ai-Powered Ads
Rating
4.3
feedback
408
chart
#4,651
All reviews
Rating Breakdown
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April 20, 2023
amazing customer service and got my ads up in running the same day i signed up so happy 5 stars all the way!
Appreciate your feedback! We are striving to assist our customers with all the setup as soon as it's possible. Looking forward to bringing you great results!
March 20, 2023
First off, Well done on the customer service and keep up the good work. I have worked with these team for several months and and they really know what they are doing, They have answered every question i have had and removed any doubts that i have had. They are very professional and they really know how to take care of their customers. Before using this service my conversions was next to none and my store setup was all wrong, Thanks to these guys my conversion rate has skyrocketed and even went beyond to fix my issues. They have helped me fix my Facebook even though the account had issues, they took their time to contact Facebook and solve my issues. they helped me setup google ads and gave me reports on how everything is going and what needs to be done. Totally recommend this app and team. For those that are having issues, do contact them and it will be solved. Keep up the good work!
We're thrilled to hear that our team was able to help you with your store setup and improve your conversion rate. We're always here to help and are committed to providing the best possible service to our customers. Thank you again for your kind words and support!
March 5, 2023
Could not get past the basic setup. The app provided an error saying the Facebook I attempted to attach had no email. After days of going back and forth with the developers of adwisely, they could see that there was an email, 2FA, and the fb account had undergone identity verification. Yet, they couldn't figure this error out. I tried using a backup page, same error. We ended up having to go with a more expensive option on the Shopify app store. Paying more is worth not running into issues the entire time.
I'm sorry to hear that you faced difficulties setting up Adwisely 😔. Our developers were solving the issue, and we're sorry it took so long. We understand It's frustrating when things don't work as expected, especially when you have invested a lot of time trying to make it work. It's great to hear that you were able to find another option for you. I hope that your experience with the new app will be positive 😇.
Jan. 24, 2023
I don't see my existing campaign and tech support takes 1 day to answer. The only option is to create a campaign. I want to see my existing one. It appears the company has no answer or willing to help.
Thank you for your feedback. We are sorry to have kept you waiting for the reply. You contacted us on Sunday and therefore, it took a long time to get back to you. We also provided you with a prompt reply on Monday and offered assistance. However, we didn't receive the exact details regarding the "existing" campaign you mentioned. According to the available data on our end, you just installed Adwisely, and no campaigns were created for your store before. We'll gladly sort everything out once have more details about your request. Feel free to contact us for further investigation. Kind regards, Valeria Heintse, Adwisely
Nov. 20, 2022
Used the app during trial period and lost £350 and got 1 sale , they couldnt get basic conversion tracking work. The keyword targetting was all really of the quality of a novice. I would strongly recommend to stay away from this company. Its useless. I manually advertised and got 3 sales myself with my very basic knowledge. So this app is crap! don't waste your money or time! Couldnt fix basic tracking issues, gave multiple time to the team to fix it with full access to all my account.
Thank you for your review. As we mentioned in our conversation, every new campaign we or you launch needs to pass the learning phase. In your case, you just needed to wait some time to get a stable ROAS on Google. You paused the campaign right after the first conversion was recorded in the account, that's why Google didn't have the opportunity to gather data for testing and optimizing. Since the personal campaigns you run for some time are already optimized, they can show the results faster. As for the tracking. You have several tags on your website (including your personal ones) that didn't work. The issue was already solved by our team, but we recommend you have a look at your personal tags since they also had an issue with the conversion value. Best regards, Oleksandra Deikun, Adwisely
Aug. 13, 2022
i spent 300$ during 14 days trial. money is wasted. i didn't get a single purchase.>. it really didn't work.
Thank you for taking the time to share your experience with us. We are sorry to hear that Adwisely did not meet your expectations. As we shared with you, the app could work well if you fixed the issue with the pixel. Our Support team reached out several times, sharing that there are some issues with your pixel in the Events Manager. We still strongly recommend having a look at them, otherwise, any other campaigns you create will not be profitable. Also, based on the evaluation of the Facebook Ads Expert, the traffic you attract has poor quality, since most visitors didn’t add anything to the cart, which means that they are not interested in your products. Therefore, the retargeting campaign that re-engages website visitors didn’t show the result. We also recommend turning on Automatic Advanced Matching since most of your events have no matching score, which is not typical for accounts with high traffic. We did our best and applied our top optimization technics to provide you with good service, but the app is not the answer to all your problems. You still need to work on the correct pixel setup, quality of your products, and incoming traffic to your website (or let us attract the right audience). Best regards, Oleksandra Deikun, Adwisely
April 28, 2022
The best retargeting app that I've used (and this is the 4th one I've tried.) Adwisely offers great value for the money. My ROAS is consistently good to excellent. They have account managers who email personalized recommendations about every week. I was happily surprised at the personalized help. I did need assistance pulling my wholesale products from my ad catalog & my account manager had this task completed in 10 minutes. I'm very pleased all around and think the value for the price is excellent!
Thank you for the great review! We’re so happy you loved Adwisely! 😃
Feb. 9, 2022
DO NOT USE! THIS APP DISCONNECTED MY FACEBOOK STORE, INSTAGRAM AND CAUSED MY ACCOUNT TO GET RESTRICTED ON FACEBOOK!!
Thank you for your feedback. I’m truly sorry to hear about your experience. Let me share that we never get access to the personal accounts of our clients to edit, post, or disconnect anything. We can get permission to create ads only. I am sorry to hear that your page is restricted. Sometimes Meta (Facebook) can restrict an account by accident, especially now when they change some of their policy. I strongly recommend you request a review and contact their team for clarification. Please feel free to reach out to our Support Team with any further comments, concerns, or suggestions you wish to share. We would love to make things right. Oleksandra Deikun Senior Customer Support Specialist Adwisely
Jan. 18, 2022
Retarget is the AMAZING! The developers regularly reach out personally and keep an eye on your campaigns for you. It is like having your own personalized ads manager on call 24/7, you have to try it to believe how good it is! My retargeting ads through this app are currently making at least 5x ROI. I can't recommend this app enough, 10 stars!
Wow, thank you! That is a very kind review 😊. We're very pleased to hear that your experience with Adwisely (RetargetApp) and the team is great, we couldn't ask for more 💚.
Jan. 4, 2022
Valeria from the customer support team was such a great communicator and put all my hesitancies to rest. Customer support is what really separates this app from the rest!
You put a big smile on our faces 🤗. Valeria and all our Support team are happy to be of assistance.
Dec. 22, 2021
Great app! It is very easy to install and has great results. Customer service is number one! always attentive and helpful.
Oh, thank you so much 💚. We're really happy you're satisfied 😍
Dec. 21, 2021
Excellent app and even excellent team! They brought in REAL sales for us during Christmas time and we plan on moving forward with them in the new year!
Oh, we're so happy to read your feedback, and happy to know you're staying with us 😍. Our team will do our best to achieve even higher results for your store 📈.
Dec. 20, 2021
I used this app for the first time and it does what it promised. Saved me hours of work, can recommend 100%
Thank you so much for sharing! We will save even more hours of your time 😉
Nov. 20, 2021
We used the facebook Retarget app and the results were good, we achieved 5.x ROAS, happy to extend this app for Google ads as well.
Thanks for your review! We’re so happy to hear the app is working well for you. We will be glad to assist you with Google Ads as well 🤗
Nov. 19, 2021
Getting 4-5X ROAS! Love this product so far and cannot wait to see how well it continues to do in the future!
Thank you very much for sharing your experience with us 🤩. We are really happy that your interaction with our app is so positive 🎉.
Oct. 28, 2021
I'm still in my trial period but already seeing a good increase in orders and more so a consistent flow coming through.
Thanks so much for your feedback, reviews like yours make our day 😍. We're glad you're getting a good increase in orders 🎉, and we do our best to keep it up.
Oct. 3, 2021
The following up process is excellent. They will have a call with you and walk to through step by step to make sure you can make the most out of the app. I'm already 10 days in and see a 3.2 ROAS by converting 4 orders. Looking forward to great results down the road.
Thank you for the great review! We’re so happy you loved RetargetApp! 😃
Sept. 24, 2021
Don't download this app. I've been a user for 3-4years but honestly, they will rob you at any occasion they can find. I'm so disappointed in it and their support team the past year. They used to be great, that's for sure. And they still reply fast, but regarding the app itself... twice they run ads without my permission on my account. My ads were inactive but they run them anyway on their end, I don't know how, then they charged me 249$/month for exceeding the 1k $ limit of the previous plan. They passed me to the higher plan without me noticing anything nor being notified by email. When you try to launch a store, you have so many things to think of and even if I could pay 49$/month, I couldn't pay 249$. I spent hours arguing with them and it's only when I threatened them to leave a bad review that they agreed to refund me. So I didn't at that time. But today I noticed they again passed my account to the higher plan (249$ instead of 49$). Their dashboard is in € but they calculate in $. So I guess with EUR/$ fluctuation, my account ended up spending more than the plan's limit au 1k $ . Again, I was not notified and they have been charging me 249$ for 11 months!!! For exceeded the plan's ads spend limit by 2,5$/day... 80$ a month... they charged me 200$ extra... So not worth it. I recognize I should have been more careful, but I never though they could be so dishonest about this. We, sellers have so many things to do too, we can't always check every single details, especially when their charges are one line in the whole shopify monthly bill or cycle bills. It's so unclear. It's not like you receive they unique bill in your mailbox and can easily notice something is wrong... I'll never see my 2200$ again, they don't want to proceed to any refund or even partial refund even though they recognized their pricing was confusing. I'm sorry but even though I was a user for 3-4 years, I will be looking for another retargeting App.
Thank you for your feedback! You are absolutely right. We can - and will - do a better job explaining our Billing to current and future customers. We will work on: - setting up email notifications about the upcoming change of the billing plan - currently, this info can only be found in Billing plan block of your RetargetApp Account settings. - adding information for people whose Ad Account currency is not USD as RetargetApp fee is charged in USD only. - rephrasing and improving the description of our Billing that сan be found in our Help Center (https://help.retargetapp.com/en/articles/900414-what-s-the-cost-of-retargetapp) and Terms of Service (https://help.retargetapp.com/en/articles/900431-terms-of-service) RetargetApp was proud to run highly efficient online ads for Les Petits Imprimés - and we want to keep bringing you more sales. Please, check your inbox for the details on a special offer we’ve prepared for you. Your feedback is highly appreciated as it helps us become better. Best regards, Alina Andros Lead Account Manager @ RetargetApp
Sept. 20, 2021
We have been using this app for almosy a month and have seen great results so far! We would recommend it to other businesses!
We're pleased to hear that you enjoy using RetargetApp. Our team will keep making the app better for you, stay tuned 😉
Sept. 8, 2021
They advertise as High-ROAS ads which is false & deceptive - straight up. My reality with them was: - an average ROAS of 2.39x after an ad spend of $1397 in about 45 days. -in the same time period my google ads (managing myself) was achieving 4.39x - after investigating further, there's nothing special about this app. Its a basic retargetting campaign on Facebook, you can do it yourself easily and get much better results.
Hi Jimmy, Thanks for your feedback. I'd like to note that the average ROAS of our clients for August is 6.6x for a retargeting campaign. These indicators can be achieved by following the recommendations of our advertising experts, such as those that Oleksandra provided for you on 06.09.2021. Feedback from all our customers is important to us, as it helps us become better! If you have any questions, don't hesitate to get in touch with us at any time! Best regards, Maksim Sokolenko Head of Customer Experience RetargetApp