Adwisely: Meta Ads, Google Ads

RetargetApp doesn't make any changes to your Facebook page or to your website. We have contacted you several times to clarify the issue, however, we have not received any response from you. Should you need any assistance regarding the RetargetApp-powered campaigns, please, don't hesitate to contact our support team.

We're truly sorry that you had a bad experience using RetargetApp. We've already reached out to you with suggestions on how to improve the results. Don't hesitate to contact our support team if you have any questions!

We're sorry you feel this way. We've already contacted you and sorted everything out. The main reason that the ads were not bringing profit was the lack of website traffic. This is why we encourage you to try again once your store gains more visitors (at least 100 per day). As always, our support team is ready to assist 7 days a week.

First of all, I would like to say that, although the problem happened due to reasons out of our control, we at RetargetApp are sorry to hear you experienced this issue. There appears to be a misunderstanding regarding the way our app works and I will try my best to clear it up. RetargetApp doesn’t - and cannot - have Admin access to any of your own Facebook pages, nor we can in any way remove any existing admins from Facebook pages. Also, because RetargetApp has access to a priority line of support as a Facebook Marketing Partner, we have contacted Facebook regarding your issue immediately after you told us about it and shortly got a reply saying that the page access was lost due to an internal error and has now been reinstated. We have tried to contact you multiple times, however, it appears that you are not receiving our messages. I would really appreciate it if you could reach out to us at [email protected] and confirm that you have regained access to your Facebook page. Alex from RetargetApp

Alex here, from RetargetApp. First, I want to note that, based on Facebook requirements, the retargeting campaign you run with RetargetApp is created in a new Ad Account inside a brand new Business Manager. This means that we do not - and cannot - use your personal Ad Account. You may easily check this - all you need to do is go to https://business.facebook.com/select/ and see the list of Business Managers available for your Facebook profile. You will find both your personal BM and the one RetargetApp created for you. This way you can be sure that we did not remove or rename any of the assets belonging to you as we don’t have intentions or rights to do so. As for your Facebook page, RetargetApp doesn’t have Admin access to the Facebook page you connect (our app only needs advertiser’s role for the page). We can, nonetheless, help you restore access to the page if you seem to have lost it by contacting the Facebook Support team for you. If you would like us to do so, please, let us know at [email protected]. We are always happy to help.

Thank you for your message. We are very sorry that you were not satisfied with the billing principles we are currently using in RetargetApp. A few of our Customer Support Managers have already took care of your request and resolved the situation you faced, however, we never received the feedback from you. Could you, please, tell me if the issue was resolved for you, and if no - describe how we could make you happy with our service? Alex from RetargetApp

Hello! Alex here, from RetargetApp. I would like to sincerely apologize for the negative experience you’ve had with our seasonal creatives. We will analyze the store promotions more carefully from now on to make sure that the error that occurred in your case never happens again. Customer satisfaction is important for us, so I would really appreciate it if you could message us at [email protected] to further discuss the situation and learn about the ways in which we can compensate for the unpleasant experience.

Thank you for your comment, however, I would like to pay your attention to that fact that RetargetApp doesn't run ads in Google so far, but do it on eight different placements on Facebook and Instagram. Once we decide to expand to Google Ads, we will definitely let you know. As for your comment regarding low-quality metrics, to ensure absolute transparency, we created an improved version of RetargetApp where you can access your campaign stats directly in Ads Manager. We'll be happy if you give RetargetApp another try - you will have 14 days of free trial to evaluate the new app. Please, message me if you are interested. Alex from RetargetApp

Alex here, from RetargetApp. I would like to note that RetargetApp has been designed with customer comfort and security in mind, so we are very sorry for any negative experience you may have had with the app. We would like to learn more about the situation you’ve described, so we would really appreciate it if you could message us at [email protected] with a more detailed account of the issue you’ve encountered.

Hello! Alex here, from RetargetApp. There appears to be a certain misunderstanding regarding the way our app works and I will try my best to clear it up. RetargetApp doesn't - and cannot - have Admin access to any of your own Facebook pages, nor we can in any way remove any existing admins from Facebook pages. However, as a Facebook Marketing Partner, we have access to a priority line of support, and, if you’d like us to, we can help you contact Facebook regarding your issue and fix it. To do so, please, message us at [email protected] with more details on the case - we will be happy to assist.

Thank you for your feedback! We understand how working with a Business Manager can be complicated - this is why we rolled out an app update in which we now handle all the Business Manager-related actions and issues. The onboarding process will now take less than five minutes of your time. If you decide to give our app another try, our support team will gladly assist you with the campaign launch process if necessary. Alex from RetargetApp

We appreciate your continued business with RetargetApp and need to note that, when it comes to tracking the results of a Facebook campaign, no other tool can provide more accurate data than the Facebook Ads Manager. RetargetApp is a Facebook Marketing Partner and takes all data directly from Facebook the way as they were recorded. RetargetApp also values transparency - this is why we made sure that each of our customers can access the detailed campaign stats right on Facebook 24/7. I’ll be happy to answer any questions you may have - just message me at [email protected]. Alex from RetargetApp

Hello. As you may already know, the issue you've described happened due to errors in data exchange between RetargetApp and Shopify. The wrongfully made transaction has been fully refunded to your account. I would like to once again apologize for the situation that took place. To prevent any cases like this from happening in future, we have significantly improved our app since then. In a new version of RetargetApp you are billed directly by Facebook and Shopify. We have also added a lot of other features and would like to invite you to try a new version of our app. You will have a 14-day Free Trial to see if the app suits your advertising needs. Alex from RetargetApp

Hello! Alex here, from RetargetApp. The currency in all assets created by RetargetApp (product feed, product catalog and RetargetApp-powered ads) was all recorded in the same way as it is presented in your store - with a period, i.e. $89.95. However, in certain countries the ads are displayed with a comma by default, i.e. $89,95 - these are the regional interface settings we cannot influence in any way. We want you to be sure that both our campaign settings and the reports we provide are 100% correct and accurate - this is why I would like to offer you to give a try to a new version of RetargetApp where you can access your campaign stats directly in Ads Manager. We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at [email protected].

Thank you for your feedback. Customer Success Team at RetargetApp is always ready to analyze your campaign and provide suggestions for getting even more sales. Our recent updates allow you to get an even higher ROAS due to smarter cost control. To ensure absolute transparency, we created an improved version of RetargetApp where you can access your campaign stats directly in Ads Manager. We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at [email protected]. Alex from RetargetApp