All reviews

Rating Breakdown

  • 5
    84% (146 ratings)
  • 4
    1% (2 ratings)
  • 3
    2% (4 ratings)
  • 2
    2% (3 ratings)
  • 1
    10% (18 ratings)

Reviews with Text

  • 99% (172)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 6, 2017

This company will take your money and supply fake reports. They also have a problem with their software in which prices show up with commas and not decimals. Wouldn't take accountability for the issue. Don't recommend this app.

Using app

4 months

Total reviews

24

Average rating

2.8

Developer Reply

Hello! Alex here, from RetargetApp. The currency in all assets created by RetargetApp (product feed, product catalog and RetargetApp-powered ads) was all recorded in the same way as it is presented in your store - with a period, i.e. $89.95. However, in certain countries the ads are displayed with a comma by default, i.e. $89,95 - these are the regional interface settings we cannot influence in any way. We want you to be sure that both our campaign settings and the reports we provide are 100% correct and accurate - this is why I would like to offer you to give a try to a new version of RetargetApp where you can access your campaign stats directly in Ads Manager. We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at [email protected].

5 / 5 Share

Oct. 22, 2017

This is by far the most powerful app we use. We've seen ROI's of upto x14. Worth every penny. Thanks

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 16, 2017

Retarget App has been great to work with. Our retargeting ROI has been excellent. We have every reason to continue with Retarget App.

Using app

3 months

Total reviews

14

Average rating

4.9

5 / 5 Share

Sept. 29, 2017

One of the best retargetting apps on the market

Store

Bohten

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 20, 2017

This is the only app which has generated sales for us. I ran a campaign and forgot about it. It keeps generating sales. And they are all high valued customers. Thanks a lot for coming up with this app

Using app

6 days

Total reviews

8

Average rating

4.5

1 / 5 Share

Aug. 23, 2017

Money spent, no sales and you can never tell whether the stats is real.

Using app

About 2 months

Total reviews

4

Average rating

2.8

Developer Reply

Thank you for your feedback. Customer Success Team at RetargetApp is always ready to analyze your campaign and provide suggestions for getting even more sales. Our recent updates allow you to get an even higher ROAS due to smarter cost control. To ensure absolute transparency, we created an improved version of RetargetApp where you can access your campaign stats directly in Ads Manager. We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at [email protected]. Alex from RetargetApp

5 / 5 Share

July 2, 2017

If you're not sure how to use Facebook ads, or if you're short on time then this app is perfect for you. Great customer support, too!

Using app

12 months

Total reviews

29

Average rating

5.0

5 / 5 Share

June 23, 2017

It is a very useful app and not from the first but from the second week I saw an improvement in orders. I warmly recommend this app.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2017

Hi, Im very satisfied from this app and defenetly will suggest to friends of mine to use it. Thanks

Using app

4 months

Total reviews

6

Average rating

5.0

3 / 5 Share

June 1, 2017

We have used this app for several years and LOVED it—nothing sketchy has ever happened—however as below comments mentioned, we also received a random $9000 charge on May 31. Fortunately it was refunded within a few hours, before we had even reached out. Hoping they address this issue—and double hoping it was a one-time error that has been eliminated.

Store

Buti

Using app

Over 1 year

Total reviews

2

Average rating

4.0

Developer Reply

First of all, I would like to say that we at RetargetApp really appreciated your loyalty and would like to apologize for the problem you had experienced. Indeed, it was a one-time issue, and it won't happen again as we have significantly improved our app since then. In a new version of RetargetApp, you are billed directly by Facebook and Shopify. Moreover, you can check your ads performance directly in Ads Manager. If you would like to try the new RetargetApp, please, let me know - I will personally help you upgrade. Alex from RetargetApp

1 / 5 Share

June 1, 2017

Company charged my card $5,500. Does anyone have a customer contact number? What did you do to get it resolved?

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Hello. Alex here from RetargetApp. I would like to personally apologize for the issue which occurred that day and for all the inconveniences you may have experienced. This transaction was fully refunded to your account the same day it was charged. Moreover, we have updated our app to ensure that this issue will never happen again - now you are billed directly by Facebook and Shopify. We would love to tell you more about other new app features and to offer you a free trial to give our app another try. I would also like to note that you can contact us via in-app chat or at [email protected] regarding any questions or app-related issues. We are always happy to help.

1 / 5 Share

May 31, 2017

WARNING! These guys tried to charge my credit card over $7,000 for a $20 a day campaign that was fully paid up

Using app

About 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Hello! Alex here, from RetargetApp. A year ago our system overcharged your card due to data malfunction. A refund of the incorrect transaction was made immediately, however, I would like to take this opportunity to once again apologize for what happened that day. Since then, we have been working hard to make the app error-proof and more suitable for your needs. That’s how we ended up creating a new, improved version of RetargetApp, where you are now billed directly by Facebook and Shopify. We’ve also added a possibility of 24/7 access to your campaign stats in Ads Manager and many other cool upgrades. If you would like to give new RetargetApp a try, please, let me know - I will gladly help you upgrade.

2 / 5 Share

June 19, 2019

has become very expensive with latest update so higher ad costs and less sales not sure what has gone wrong with latest update seems like they scatter gun impressions across alot different networks

Using app

Over 2 years

Total reviews

4

Average rating

4.3

1 / 5 Share

May 3, 2017

Nobody get back to you ,Trying to contact app developer no answer and not working.

Using app

27 days

Total reviews

9

Average rating

2.8

Developer Reply

Hello! Alex here, from RetargetApp. We want to extend our sincerest apologies concerning the issue that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us an opportunity to discuss this further with you. Please, message me at [email protected].

5 / 5 Share

May 3, 2017

Very happy with this app. Working great!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2017

The more you store offers the better you will do. The app shows impressions to people who have already browsed your store. The sales channel has been verified by several sources and RetargetApp is to credit for the Facebook sales.

Using app

5 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 13, 2017

Wish I would have installed this app a long time ago. This is by far my favorite app to use for my stores. It's easy to use, simplifies remarketing, best of all has an awesome ROI. So far I have spent $6596 and have made $32,460. If you're not yet using it, give it a try, You got nothing to lose!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2017

This app in amazing. The support team are always answering questions and helping out with insight. We love this app. It has pushed our online Furniture sales to grow over the past few months. It has also resulted in return customers coming into our stores due to the professional look and feel of the retarget app. Leather Gallery loves this app. Thanks Team

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 10, 2017

Safe your time and download this app instead of pulling your hair out trying upload your product feed to Facebook for product re targeting ads.

Using app

Over 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 23, 2016

I was skeptical but I actually make 10$ for every dollar I invest! If you have enough traffic this app can really help. Only drawback is I need a different app for Google remarketing, if that's ever solved I'll triple my budget. Asaf Rauch, founder Baristaswag.com

Using app

2 months

Total reviews

12

Average rating

4.9