Adwisely: Meta Ads, Google Ads
Adwisely | Ai-Powered Ads
Rating
4.3
feedback
408
chart
#4,585
All reviews
Rating Breakdown
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Feb. 23, 2019
BEWARE THEY WILL STEAL YOUR FACEBOOK PAGE! PLEASE STAY AWAY FROM THIS APP. THEY STOLE MY PAGE DONT USE THEM!
First of all, I would like to say that, although the problem happened due to reasons out of our control, we at RetargetApp are sorry to hear you experienced this issue. There appears to be a misunderstanding regarding the way our app works and I will try my best to clear it up. RetargetApp doesn’t - and cannot - have Admin access to any of your own Facebook pages, nor we can in any way remove any existing admins from Facebook pages. Also, because RetargetApp has access to a priority line of support as a Facebook Marketing Partner, we have contacted Facebook regarding your issue immediately after you told us about it and shortly got a reply saying that the page access was lost due to an internal error and has now been reinstated. We have tried to contact you multiple times, however, it appears that you are not receiving our messages. I would really appreciate it if you could reach out to us at [email protected] and confirm that you have regained access to your Facebook page. Alex from RetargetApp
Feb. 18, 2019
I downloaded this app, linked it to my AdsManager on my business FB. It renamed my AdsManager name, won't let me change it. I deleted the app and now I can't recover my original ad page. I even created a new FB page and AdsManager is screwed. Do not download this app. Should've read the 1 star reviews but got recommended to use this app so I didn't... big mistake that is now stressing me out
Alex here, from RetargetApp. First, I want to note that, based on Facebook requirements, the retargeting campaign you run with RetargetApp is created in a new Ad Account inside a brand new Business Manager. This means that we do not - and cannot - use your personal Ad Account. You may easily check this - all you need to do is go to https://business.facebook.com/select/ and see the list of Business Managers available for your Facebook profile. You will find both your personal BM and the one RetargetApp created for you. This way you can be sure that we did not remove or rename any of the assets belonging to you as we don’t have intentions or rights to do so. As for your Facebook page, RetargetApp doesn’t have Admin access to the Facebook page you connect (our app only needs advertiser’s role for the page). We can, nonetheless, help you restore access to the page if you seem to have lost it by contacting the Facebook Support team for you. If you would like us to do so, please, let us know at [email protected]. We are always happy to help.
Feb. 13, 2019
I use the app to help capture sales I might be losing when people abandon cart. I like that it tracks with Facebook so I can quantify the sales it has generated. I wish it accounted for attribution from multiple touch points such as some one seeing an email and an ad but still getting credited as though Retarget is the reason for the purchase.
Thank you so much for your review! We are happy to hear that you got exactly what you wanted out of your retargeting experience with us 😊. We will keep moving forward to making our service even better for you 😉
Feb. 5, 2019
I'm still in the free trial and I've already more than earned next month's subscription fee! Very responsive customer service, and very simple and user-friendly app interface too.
Thank you for the great review. We appreciate that you put trust in RetargetApp and look forward to even better results with you 😉💵
Jan. 31, 2019
This is the best Facebook Retargeting app available for shopify. Easy to setup up and start running ads. Also the best support chat! They helped me with any issues I had making it easy and effortless. 100% recommend this app if you get a lot of traffic to your site.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you 😃
Jan. 30, 2019
got charged twice in one month, explanation was that I’ve used the app twice that’s why.. just be careful people
Thank you for your message. We are very sorry that you were not satisfied with the billing principles we are currently using in RetargetApp. A few of our Customer Support Managers have already took care of your request and resolved the situation you faced, however, we never received the feedback from you. Could you, please, tell me if the issue was resolved for you, and if no - describe how we could make you happy with our service? Alex from RetargetApp
Jan. 28, 2019
The Retarget App has already paid for itself! I am loving the ease of the flow, and the simplicity of the back end! Thanks!
Thank you so much for your review! We are pleased to hear you are doing well and have benefitted so much from your time using our app 😊
Jan. 24, 2019
I used this app to help me retarget customers who abandoned their checkout. We are seeing a great return on our investment. I will definitely continue using it.
Thank you for the great review! We’re so happy you loved RetargetApp! 😃
Jan. 18, 2019
Awesome app and great customer service! Definitely recommended! Give the free trial a try! Its worth it! Very easy and fun to use
Thank you a lot for sharing such a positive experience 😃. It means the world to us.
Jan. 15, 2019
Great app to find new customers! Excited to see the continued results. Great pricing and easy to use.
Thank you for your lovely note 😊. I appreciate a lot you taking the time to share your experience with RetargetApp 🎉
Jan. 7, 2019
Application facile à utiliser et à installer. Des ventes constatées des les premieres semaines d'utilisation. Je recommande vivement !
Thank you for the kind words! We’re so happy you find RetargetApp onboarding so smooth. We’d love to continue providing great service to awesome customers like you 💚
Dec. 31, 2018
Great App. Use it in a few stores. Can't recommend it enough for Facebook retargeting. Just sign up already....
Thank you for the great review! We’re so happy you loved RetargetApp! 😃
Dec. 24, 2018
I'm constantly getting 10x roas with this app. Fantastic. Ads are on auto pilot. I really encourage you to try this app.
Thank you so much for this great 5-star review 😃 We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime 😉
Dec. 18, 2018
It created an extra ad without my permission that had "Christmas sale - buy more save more" on it and a higher ad spend than I had set for the other ad. I'm not having a Christmas sale and "buy more save more" is completely misleading to the customers! You wasted over $50 of my money running an ad I didn't approve the ad spend on, breeched ACCC laws, is irrelevant to my site and I never approved it in the first place.
Hello! Alex here, from RetargetApp. I would like to sincerely apologize for the negative experience you’ve had with our seasonal creatives. We will analyze the store promotions more carefully from now on to make sure that the error that occurred in your case never happens again. Customer satisfaction is important for us, so I would really appreciate it if you could message us at [email protected] to further discuss the situation and learn about the ways in which we can compensate for the unpleasant experience.
Dec. 10, 2018
Its a Decent Service. I got sales equivalent to 3 times the ad spend. Presently my traffic is low, Wish they also help with getting traffic.
Thank you so much for such great review 😃 We appreciate that you put trust in RetargetApp and look forward to even better results with you 😉
Dec. 5, 2018
Eugene and his crew are simply AWESOME ! Always warning me about performances, giving me new ideas and even better : they implement them ! This retargeting app is the best
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority, and we are committed to our customers. Its customers like you that make our job wonderful 💚
Nov. 29, 2018
We are getting much better results than we were doing on our own ad account. Highly recommend this app!!
Thank you so much for your review! We are pleased 😊 to hear you are doing well and have benefitted so much from your time using our app.
Nov. 27, 2018
Low-quality metrics, very little feedback which you need to run successful ( read inexpensive) ad campaigns. You can get much better, easier, and cheaper options direct from google these days, which is what this app is essentially reselling at an upcharge.
Thank you for your comment, however, I would like to pay your attention to that fact that RetargetApp doesn't run ads in Google so far, but do it on eight different placements on Facebook and Instagram. Once we decide to expand to Google Ads, we will definitely let you know. As for your comment regarding low-quality metrics, to ensure absolute transparency, we created an improved version of RetargetApp where you can access your campaign stats directly in Ads Manager. We'll be happy if you give RetargetApp another try - you will have 14 days of free trial to evaluate the new app. Please, message me if you are interested. Alex from RetargetApp
Nov. 25, 2018
Espectacular aplicación, desde cuando empecé siempre he tenido buenos resultados, ahora después de un año aún mejor. Desde Enero hasta hoy hemos gastado en las campañas de retarget 7000€ y hemos obtenido un valor de conversión de 140.000€ es impresionante. Pero es ciento que esto resultados tiene que tener paciencia, porque la app tiene que recopilar informaciones, alimentar el pixel y tiene que dar un tiempo, pero después la recompensa es brutal.
We are happy to hear that you got exactly what you wanted out of your retargeting experience with us 😊. We will keep moving forward to making our service even better for you 😉