Affirm pay‑over‑time messaging
Boost sales with flexible payments messaging, Affirm.
Rating
1.7
feedback
45
chart
#2,570
All reviews
Rating Breakdown
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March 1, 2025
I would give it 0 stars if I could. I ran into an issue where they somehow put 3 customers orders onto 1 customers account. There is no phone number to call, so I messaged and also emailed for support. The only response I got was to have the customers call customer support. Of course, the 2 customers who's furniture purchases didn't get associated with their accounts have gone MIA now. This complete lack of support ended up costing me $6000 through no fault of my own.
Jan. 31, 2025
hi i tried to get new password for my new merchant portal account since it did not give me codes since it says business hub over again nothing to help me out, I'm frustrated so i already contacted shopify advisor said its need to clear up with payment my settings with my account please fix it asap thank you so much
Jan. 27, 2025
This is a crap App, does not even install + impossible to login in their web dashboard after creating an account. Expected a tech person to troubleshoot for us but with little hope
Nov. 4, 2024
Randomly bloating the app with new pop-ups and updates that noone asked for. Does not work as intended, cannot recommend.
Oct. 6, 2024
Don't get discourage by the negative reviews, yes the implementation requires a little bit of coding experience and reading the documentation, but in our case we have a very customized template and we made it work, just read and follow the instructions, don't be afraid to ask for help.
Sept. 25, 2024
doesnt ever work. been dealing with customer service for days now. its just a huge hassle and not worth it when there si klarna and afterpay available
Sept. 3, 2024
App and messaging has not loaded for nearly two years, even after changing themes and several of the Shopify Helpers/Hireable team looking into it. Have not been able to integrate it at all.
July 24, 2024
Terrible app. It does not work. It doesn't show up in the check out page. It looks like there is a ton of additional configuration that has to happen at the code level to get this to work. Uninstalling, not worth the hassle.
May 20, 2024
You can look forward to them unexpectedly holding the funds on your first order for the reason that they are "getting to know your business." There is nothing in the merchant agreement that says they can do that, so it's fraud. Meanwhile you can't ship the order to your customer because you have no idea if you are actually going to receive the payment. The Feds need to look closely at this trashy company.
May 6, 2024
App doesn't work. Always gets stuck loading on promotional message page and doesn't allow me to install the promotional message
May 4, 2024
Horrific experience with them. They moved away from "paybright" We do not know how to fix API or mesh code. We asked for help and they kept coming back with " We are not complying to their standards" We asked for help and its an automated response every single time. You cannot call them and nobody will help you . Its been an awful experience and hopefully another loan company can take care of us. If you cannot provide customer service you shouldn't be in business.
Feb. 23, 2024
Affirm initially worked for a few months and is no longer functional. Customers get an error message when trying to checkout with Affirm and the app is stuck on asking me to update promotional messaging (window freezes when clicking on the update button). Phone support was removed for merchants????? Seriously???? Support is only through email now and is next to useless as their responses to your issues are just copied from their manuals online. I can't believe this company gets the business it does. I would recommend any store owner to look for an alternative financing app.
Feb. 22, 2024
How is this app still on the platform. It's not setup correctly to merge with Shopify. Please remove it from the options menu.
Dec. 23, 2023
Will not let me create an account, even tried it months later, still nothing. Trash
Oct. 11, 2023
I was excited to partner with a buy now, pay later app after having no success with AfterPay in Canada. Affirm has TERRIBLE customer service; merchant accounts have no contact number. When you finally get ahold of someone via email, they aren't able to help you anyway.... " uninstall the app and reinstall. Still needs to be fixed!! Buyer be ware! I would give zero stars if I could :(
Sept. 22, 2023
The experience was bad. The app was installed, enabled, and active. But, it just never came up as a payment option. I uninstalled app still same problem. I researched and never found a resolution. I just want to offer my customers payment options.
Sept. 8, 2023
Probably the worst customer support in the business for this type of app. No one is helping me and when they do reply all they say is uninstall the app and reinstall it. For such a major company, their customer service is subpar at best. Come on! I've had this app and it worked great. Now I have a new theme and it's not working and no one from Affirm is helping. How do you expect to keep your customers if you're not helping them? I need help ASAP with this app. UPDATE: Still no help from support. I would think if you want me to add your app on my store you would provide help besides directing me to a document.