Affirm pay‑over‑time messaging

Sept. 25, 2024

doesnt ever work. been dealing with customer service for days now. its just a huge hassle and not worth it when there si klarna and afterpay available

Sept. 3, 2024

App and messaging has not loaded for nearly two years, even after changing themes and several of the Shopify Helpers/Hireable team looking into it. Have not been able to integrate it at all.

July 24, 2024

Terrible app. It does not work. It doesn't show up in the check out page. It looks like there is a ton of additional configuration that has to happen at the code level to get this to work. Uninstalling, not worth the hassle.

May 20, 2024

You can look forward to them unexpectedly holding the funds on your first order for the reason that they are "getting to know your business." There is nothing in the merchant agreement that says they can do that, so it's fraud. Meanwhile you can't ship the order to your customer because you have no idea if you are actually going to receive the payment. The Feds need to look closely at this trashy company.

May 6, 2024

App doesn't work. Always gets stuck loading on promotional message page and doesn't allow me to install the promotional message

May 4, 2024

Horrific experience with them. They moved away from "paybright" We do not know how to fix API or mesh code. We asked for help and they kept coming back with " We are not complying to their standards" We asked for help and its an automated response every single time. You cannot call them and nobody will help you . Its been an awful experience and hopefully another loan company can take care of us. If you cannot provide customer service you shouldn't be in business.

Feb. 23, 2024

Affirm initially worked for a few months and is no longer functional. Customers get an error message when trying to checkout with Affirm and the app is stuck on asking me to update promotional messaging (window freezes when clicking on the update button). Phone support was removed for merchants????? Seriously???? Support is only through email now and is next to useless as their responses to your issues are just copied from their manuals online. I can't believe this company gets the business it does. I would recommend any store owner to look for an alternative financing app.

Feb. 22, 2024

How is this app still on the platform. It's not setup correctly to merge with Shopify. Please remove it from the options menu.

Dec. 23, 2023

Will not let me create an account, even tried it months later, still nothing. Trash

Dec. 19, 2023

App Does not work.

Oct. 18, 2023

They only have email support for merchants and they don't respond

Oct. 11, 2023

I was excited to partner with a buy now, pay later app after having no success with AfterPay in Canada. Affirm has TERRIBLE customer service; merchant accounts have no contact number. When you finally get ahold of someone via email, they aren't able to help you anyway.... " uninstall the app and reinstall. Still needs to be fixed!! Buyer be ware! I would give zero stars if I could :(

Oct. 24, 2023

Same Experience As All Other Users - Doesn't work

Sept. 22, 2023

The experience was bad. The app was installed, enabled, and active. But, it just never came up as a payment option. I uninstalled app still same problem. I researched and never found a resolution. I just want to offer my customers payment options.

Sept. 8, 2023

Probably the worst customer support in the business for this type of app. No one is helping me and when they do reply all they say is uninstall the app and reinstall it. For such a major company, their customer service is subpar at best. Come on! I've had this app and it worked great. Now I have a new theme and it's not working and no one from Affirm is helping. How do you expect to keep your customers if you're not helping them? I need help ASAP with this app. UPDATE: Still no help from support. I would think if you want me to add your app on my store you would provide help besides directing me to a document.

March 27, 2023

We tried to integrate Affirm to our Shopify store and it was a nightmare. We provided our banking + verification info only to get an error message. We created a support ticket and instead of resolving the error, support told us to abandon the current email address and use a new email to make a new business account (makes no sense as our Shopify store is already linked to the original email account we were told to abandon.). After troubling our IT to create a new email address, we got an error and could not create a new business account. This is a very buggy app, the FAQ is not helpful at all, the customer service is horrible, I am at the verge of just forgoing split payment.

March 22, 2023

The Affirm app works just fine. I followed the instructions and was able to add the Affirm messaging in a matter of minutes.

Dec. 23, 2022

They are definitely self righteous, acting as if they are better than God. From looking at these ratings it is very clear that they don't care about their merchants, just the money they collect from the consumer. But then again the guy who founded Affirm is so rich now he doesn't have to care.

Oct. 24, 2022

if there's any merchant that's planning to deal with this company, please DONT do it , they don't have merchant support so is you have any question about something they will never help you and the phone number that shows as customer support doesn't work, I have an issue about getting paid over 2 months you can email as much as you want but they will never answer and do anything if you call them their answer will alway be " THIS IS NOT MECHARNT SUPPORT WE DONT KNOW ENYTHING " and they will advise you to email them but you You'll never get a response at all

May 31, 2022

I'm only giving this 1 star because it requires coding and I know how to code. BUT Affirm's directions on integrating the app/service are vague and aren't helpful at all. there only email you back the same lame instruction. no phone support at all.