UpPromote Affiliate Marketing

Very thorough and helpful with my countless inquiries

Was not expecting to be able to get ahold of them at 7pm on a Saturday.. Says alot about a company. Very impressed! They were able to help me out on a paypal integration issue that I wanted to get out of the way and were actually available right away when I needed them. Two thumbs up for Tommy!

The support from this app is top notch. There is an in app chat option and the support is always quick to answer. Just today Selina helped me customize my affiliate log in page to include and not include what it didnt need. I was amazed that she was willing and able to customize my experience in that way! So far, i have nothing but great things to say about Uppromote. Updated one year later: I am even more impressed with this app. There were some features that were missing that I wanted when I signed up 1 year ago, and over that year they have added all of these features and more! Tommy, Nick, and Mina have been so helpful answering my constant questions and troubleshooting with me to get my program running great. So grateful for them and how automated this referral app is!

Amazing customer support!

A great app for all your referral program needs. It has all the options for your startup to start a referral program and increase sales. The customer support is very responsive. I needed to remove the app branding and Selina promptly replied and removed it in no time. I recommend this app to all.

Support is a 10/10. Super fast responses and always ready to help fix any issues

great support from Barney!

I have only just begun setting up UpPromote and so far things are working well. Selena on the in-app chat has been very helpful!

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As a newbie I had some important questions needing answers and some assistance geting set-up Tommy was very patient and understanding ... a great resource. Thanks Tommy

Solid app, highlighted by genuinely exceptional service. Shout out to Nick, Barney, Evans and Selina. Nearly around-the-clock service available - help with implementation, tech support, customization, etc. Super friendly and they all seem to know what's going on. If you're on the fence in choosing an app, I'd say the responsive service from this team could probably tip the balance, they'll make sure you get what you need.

I'm really happy with this app and their support team. Most of everything worked right out of the box, and for the things that were a little more complicated, Selina was able to help me understand what was going wrong and to fix it. Everything feels really solid so far and I'm looking forward to seeing how our affiliate program affects our sales over the next couple of months.

Selina was very prompt and professional with her support. She understood my problem and found a work-around solution that allowed me to immediately fix it. Definitely 5 stars!

Barney was very helpful! Great CS. The Youtube video tutorial links are outdated b/c they showcase the "old interface" of managing settings from the website merchaant acct, instead of managing all the settings within the shopify app. It was very confusing for me and wasted a lot of my time. please take them down, not helpful.

Selina was so quick! She answered in under a minute. Helped me fix my issue in under 5 mins!!! Thank you so much!

very user friendly and instructions are clear with great explainations.

Great Tool and amazing support, thanks Cassie!!

MISLEADING APP DESCRIPTION After being assured that UpPromote included a referral feature I installed the app and started setting it up. After 25 years as an online marketing consultant to companies in 40+ countries, I understand the clear distinction between an AFFILIATE and a REFERRAL APP: A referral app provides once-off rewards to existing customers for introducing new customers - if the new customer places an order then a reward or commission is granted to both parties ON THE FIRST ORDER ONLY. An affiliate app may provide a once-off reward new customers introduced by the affiliate, but the affiliate continues to earn rewards (normally a commission) on all that new customer's purchases for a fixed period or indefinitely. Because Referral Rewards are only paid out once, they can be very large 9even loss-making) as they only happen once and are regarded as the cost of acquiring the new customer. Having signed up for a $29/mo paid UpPromote plan I discovered that the "Referral" program they were providing only allowed rewards that repeated on all future purchase by the new client. This is DISHONEST MARKETING - that is not a referral program but rather an affiliate program. I queried this and they demanded I triple my monthly payment to $89 to enable a referral program with once-off rewards. Then the company claimed that as their customers often incorrectly referred to an affiliate program as a referral program, they felt justified in also incorrectly labeling their $29 plan as a referral program. I have over the years used dozens of both affiliate and referral apps and was delighted to find a combined app, but BEWARE - this company is being dishonest (and IMHO perhaps fraudulent in their marketing claims. I lost faith in this company and no longer trust them or want to do business with them and am now uninstalling UpPromote from my Shopify store. Now the company is asking for a meeting - I wasted so many hours setting the app up and testing it to find it did not do what they promised that am not inclined to waste more time teaching them what it should do.

The support (Selina) is very nice and helpful!

I want to extend my heartfelt thanks to Tommy for his outstanding support. He was incredibly friendly and responsive, addressing my issues promptly and efficiently.