All reviews

Rating Breakdown

  • 5
    96% (3,264 ratings)
  • 4
    2% (78 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (3,139)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 22, 2024

Gwen was really helpful! She went above and beyond on what it is expected of a good customer care representative. She was able to guide me through the process how to set up the affiliate function and I am glad with her quick responses. I am not really kind using chats, but this is really good experience, felt face-to-face customer care service. Given clear instructions and easy to understand.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 22, 2024

Help was very prompt and our queries were answered quite satisfactorily.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 21, 2024

Using this app for a year. It's great, love the functionality, very easy to navigate. I recommend this app to anyone looking for an affiliate program.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 21, 2024

Absolutely amazing. So helpful!! Took their time to help me and gave detailed responses. I am so thankful!

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2024

I think the program is very hard to figure out, especially ML, however, one of the agents Nick has been beyond amazing every time, he actually takes the time to help instead of just sending out links. He definitely goes above and beyond

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for trusting us. We'll keep trying our best to improve the app as well as the service day-by-day. In case you need our assistance, please don't hesitate to reach us at [email protected] or the in-app chat channel. Cheers!

1 / 5 Share

Jan. 19, 2024

$800 a year GROSSLY OVER PRICED! WARNING! Those who upgrade to this FROM THE $300 OPTION get offered ZERO discount... That is UNLESS you cancel the next day and they knock off $150 off THE $800, if you select "Was too expensive" - What about those that just buy it? Oh, they get nothing by the way. For me, that's a disgrace in terms of business-to-business ethics The basic set of features are lacking, you cannot even setup auto payment to paypal with the basic version, and the accounting options are all greyed out/missing, or constantly saying upgrade to pro next to them - If you have any subscription-based products where it requires a VERY simple , 3 minute bit of code, they force you to go onto pro which $800 a year

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there. This is Stark - CS manager at UpPromote. I'm sorry that our discount offer has upset you in such an unexpected way. We do acknowledge that some users need to use a single feature in a higher plan while cannot afford the whole subscription plan. Therefore, we consider the discount offer to be some help from us. As with any other SaaS business, offering discounts for users who want to leave is a very common effort to retain users. We never meant to upset our users like that. Anyway, in the first quarter of 2024, we're going to do some testing and consider applying a new subscription model in which users can subscribe to separate features. We hope that with this new model, we can reach and assist more small businesses. Anyway, we always value feedback from users, so thank you for sharing your insights. Best,

5 / 5 Share

May 13, 2024

Amazing fast customer service, and lots of functionality using this app

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2024

Not hard to use. Seems to work great

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2024

I'm just staring out with UpPromote and had a few questions. Evan was nice, read my questions and answered them in a timely manner. Very helpful!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2024

Great app and great customers support service. Worked with Selina for just several minutes to customize styling and HTML structure of an affiliate registration page in a needed for our company way. Thank you so much!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

Jan. 18, 2024

Barney was super helpful and very quick to reply!

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 16, 2024

Super intuitive and quick to set up. The one thing that I really love about UpPromote is that we can assign an existing discount code to each affiliate, so if our affiliates been sharing your code on IG/TikTok, then those codes should still work, and no need to create new ones (unless they want to). The one time I had a few questions, Barney from UpPromote was super quick to swoop in and answered them. Big up to the UpPromote team!

Using app

About 18 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your amazing sharing. It truly means a lot to us. We will keep trying our best to develop and improve the app. My team is always ready to give you a hand anytime so don't hesitate to reach us at [email protected] or via the in-app chat channel if you need us. Cheers!

5 / 5 Share

Jan. 16, 2024

Fantastic app and service. Gets the job done smoothly

Using app

Over 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at [email protected] or via the in-app chat channel if you need our assistance. We're right here to help!

5 / 5 Share

Jan. 16, 2024

The app is easy to use and the support (shoutout to Barney) is super quick and friendly. Highly recommended!

Store

KNATTIS

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at [email protected] or via the in-app chat channel if you need our assistance. We're right here to help!

5 / 5 Share

Jan. 12, 2024

The support team is always super helpful and quick to answer any questions or concerns our team has:)

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

Jan. 10, 2024

Great Live Support - Iam very Happy

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at [email protected] or via the in-app chat channel if you need our assistance. We're right here to help!

5 / 5 Share

Jan. 10, 2024

We've been using UpPromote for a while and the whole team are very responsive when facing challenges. The latest agent,Tommy, was very quick and helpful with an issue I was facing.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

June 21, 2025

I had the most amazing experience with Barney and the customer service team at UpPromote while setting up my affiliate marketing program. Barney was not only incredibly knowledgeable about the platform but also went above and beyond to ensure that I had a seamless and successful onboarding experience. His attention to detail and patience in guiding me through the process were truly commendable. I felt supported every step of the way, and any questions or concerns I had were addressed promptly. The level of professionalism and expertise displayed by Barney and the team at UpPromote exceeded my expectations. Creating an affiliate marketing program can be complex, but Barney made it feel like a breeze. The personalized assistance I received speaks volumes about the dedication and commitment of UpPromote to customer satisfaction. I highly recommend their services to anyone looking to elevate their affiliate marketing game. Thank you, Barney, and the entire UpPromote team, for making my experience exceptional!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your amazing sharing. It truly means a lot to us. We will keep trying our best to develop and improve the app. My team is always ready to give you a hand anytime so don't hesitate to reach us at [email protected] or via the in-app chat channel if you need us. Cheers!

4 / 5 Share

Jan. 9, 2024

Não tenho muito ainda dizer!

Using app

8 months

Total reviews

3

Average rating

4.7

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!

5 / 5 Share

Jan. 9, 2024

Very convenient app for managing affiliate partners and setting up custom programs. Very fast and reliable support as well!

Using app

12 months

Total reviews

12

Average rating

5.0

Developer Reply

We are glad that you have had a great experience with our app. Thank you for using and trusting UpPromote. If you have any questions or need help, please feel free to contact us via our live chat or email us at [email protected] or via the in-app chat channel.