All reviews

Rating Breakdown

  • 5
    96% (3,264 ratings)
  • 4
    2% (78 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (3,139)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 4, 2023

Selina is exceptionally patient and professional. Her detailed responses and effective solutions showcase a high level of expertise.

Store

Shokz

Using app

Over 2 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

Dec. 3, 2023

Great App! Our customers love it and how easy it is to use. Had a couple questions that Barney helped me with immediately. I'd highly recommend this for any business looking to grow.

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for trusting us. We'll keep trying our best to improve the app as well as the service day-by-day. In case you need our assistance, please don't hesitate to reach us at [email protected] or the in-app chat channel. Cheers!

2 / 5 Share

Dec. 3, 2023

I am giving this 2 stars because of the very low quality of affiliates they allow to sign up on the platform. Mostly foreign coupon sites inquired. Further, I do not believe they have remotely the number they claim. I sell a fairly common mens fashion product. Yet when I search for affiliates there was only ONE affiliate that turned up. An amatuer with no audience. The tools might work fine, I don't know. But if you are signing up because there is a great base of quality affilaites to contact, don't bother.

Using app

9 months

Total reviews

3

Average rating

4.0

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. We built UpPromote as a tool for users to build and manage the affiliate. Although the app does have some features to support users get more affiliates, providing affiliates has never been a main point of the app. However, we do have ambition of making our own network. Therefore, improving the Marketplace will be our focus in 2024. We hope that in 2024, we can show you what we can do with it. For now, I hope you can keep enjoying the app. In case you need assistance with finding affiliates, feel free to reach us via the in-app chat. Cheers!

5 / 5 Share

Dec. 3, 2023

I couldn't be happier with the app development service provided by UpPromote From the beginning, they demonstrated unparalleled professionalism, delivering a top-notch product that has significantly enhanced my online store. What truly sets UpPromote apart is their exceptional customer service. LÉNA , in particular, went above and beyond to address my queries and concerns promptly. Her expertise and dedication made the entire process smooth and enjoyable.

Using app

About 1 hour

Total reviews

11

Average rating

4.8

Developer Reply

Thank you for your amazing sharing. It truly means a lot to us. We will keep trying our best to develop and improve the app. My team is always ready to give you a hand anytime so don't hesitate to reach us at [email protected] or via the in-app chat channel if you need us. Cheers!

5 / 5 Share

Dec. 2, 2023

Using app

About 9 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the rating. We hope that you will keep enjoying the app. You can always contact us at [email protected] or via the in-app chat channel if you need our assistance. We're right here to help!

5 / 5 Share

Dec. 1, 2023

We've had experience with both affiliate and multi-level programs and software, and find UpPromote to be a breath of fresh air. Very intuitive and easy for both us and our affiliates. And support is top-notch. Gwen in customer support was very friendly and very quickly resolved a question about 2-level commissions. This lets me get back to our affiliates with answers right away. Thanks UpPromote1

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

Dec. 1, 2023

Wonderful help, extremely knowledgeable! The best service I have received by far.

Using app

About 22 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for sharing your thoughts with us. That just made our day! Your review will definitely motivate us to work harder and improve the app day-by-day. Don’t forget to reach the team at [email protected] or via the in-app chat channel anytime you are in need. Cheers

4 / 5 Share

Dec. 1, 2023

Excellent app that seems to do absolutely everything one could hope for. Customer service is quick and helpful. I highly recommend. I only removed a star because I believe that the ability to translate the affiliate guide/forms in multiple language should be available on the Growth plan (and not only on the much more expensive Professional plan).

Store

Eoleaf

Using app

About 1 month

Total reviews

21

Average rating

4.5

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. Just to clarify, you can still put/select any language you want into the affiliate guide page and the affiliate registration form. On the other hand, we do get your point there. Our team will discuss and consider make that function available in the Growth plan. Thank you for the suggestion. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!

5 / 5 Share

Nov. 30, 2023

Quick response, easy to follow, and very polite.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at [email protected] or via the in-app chat channel if you need our assistance. We're right here to help!

5 / 5 Share

Nov. 30, 2023

Léna is the best, she helped my out with every single question in a very polied and patient way. Thank you Léna for your help!

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

Nov. 30, 2023

Store

Rep God

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the rating. We hope that you will keep enjoying the app. You can always contact us at [email protected] or via the in-app chat channel if you need our assistance. We're right here to help!

5 / 5 Share

Nov. 30, 2023

Selina was very helpful. Just a little disappointed that refer a friend didn’t allow for discounts off specific products.

Using app

About 8 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

Nov. 29, 2023

Quick and helpful and easy to figure out the problems- tommy and blarney

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

Nov. 29, 2023

easy to use

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at [email protected] or via the in-app chat channel if you need our assistance. We're right here to help!

5 / 5 Share

Nov. 29, 2023

Usamos la plataforma para nuestro programa de afiliados y tiene todo lo que necesitamos. Además su atención al cliente es increíble.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for trusting us. We'll keep trying our best to improve the app as well as the service day-by-day. In case you need our assistance, please don't hesitate to reach us at [email protected] or the in-app chat channel. Cheers!

5 / 5 Share

Nov. 29, 2023

It was so hard to choose the app for affiliates and referrals on my Shopify account among the many app options. UpPromote was the first try and it works as that I imagined it should. The users on my website are based in Turkey, and I translated the app completely to fit my customer language, even though there is no Turkish language option. The result is perfect, thanks to Barney, who is the customer support and his developer team. Barney and I customize the app together. Again, thanks, Barney

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

Nov. 28, 2023

Gwen was so quick and efficient! Thank you!

Store

Lashify

Using app

About 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

Nov. 28, 2023

Amazing company! I have used many affiliate apps before on several different shopify stores and this one has been far the best! The customer service has been phenomenal and the app is so easy to use. Will convert all my shopify stores to use UpPromote!

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your thoughts with us. That just made our day! Your review will definitely motivate us to work harder and improve the app day-by-day. Don’t forget to reach the team at [email protected] or via the in-app chat channel anytime you are in need. Cheers

1 / 5 Share

Nov. 28, 2023

Such a bad Customer services , I tried many times to connect with them , there is no feedback , they mentioned they have 24/7 Live chat option , but after waiting few days , I still not able to find it

Store

CUBIC

Using app

5 months

Total reviews

5

Average rating

3.4

Developer Reply

Hi there. This is Stark from UpPromote support. We actually replied to your email but we received no response from you at all. We recently tried to reach you again. We hope you can check your mail box once again and give us another chance to assist you. Looking forward to hearing from you :)

5 / 5 Share

Nov. 27, 2023

Tommy was super helpful!!!!

Store

Erkoos

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.