UpPromote Affiliate Marketing
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Amazing customer support! Easy way to grow your affiliates list with making links/codes. So many other softwares are junky and not user friendly. Perfect integration into shopify
We are glad that you have had a great experience with our app. Thank you for using and trusting UpPromote. If you have any questions or need help, please feel free to contact us via our live chat or email us at [email protected] or via the in-app chat channel.
Excellent App, great and fast support
Love Uppromote's support team! They are super helpful and fast in solving any issues that may rise. Shoutout to Tanie and Tommy for their help!
Great experience. Tommy is very helpful and patient, and responded to my questions very promptly.
Support is always available and they understand how to support you to navigate your way round the app. Tommy was super.
Very user friendly. Tommy was very patient in helping to resolve the issue.
Super helpful customer service with Gwen! Looking forward to a great relationship with UpPromote!
Excelente Nível de serviço :) Recomendo vivamente ... a melhor plataforma do mercado, já experimentei algumaas, nenhuma como esta :)
So far this has been one of the easiest apps to work with through Shopify. There chat customer service is very fast and efficient in responding to your inquiry or requests. I am looking forward to a long and prosperous relationship with UpPromote!
This app is fabulous and the customer support is off the charts! Nick stayed with me to help me understand a few areas I didn't get. He completely educated me and I am all set. Highly recommend!
Stark has been very helpful in addressing my questions. Previously, I spoke with another representative from Uppromote, but they didn't seem to understand my questions even after I clarified them and appeared impatient with my inquiries.
BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product. When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app. Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
This is Stark from the UpPromote support team. Thank you for sharing your honest thoughts. It seems there may be some confusion about two of our features. The "Post-purchase popup" appears after a successful purchase to invite customers to become your affiliates, while "Convert signed-up customers" automatically creates affiliate accounts for the customers listed in your Shopify admin > Customers. Because of how these features work, they can't be used at the same time. As for your refund request, we feel we haven't discussed it thoroughly enough — and we never intend to take any user's money unfairly. We've sent you a follow-up email about this and hope you can review it so we can resolve everything for you. Best regards!
Great customer service experience from Barney! Super helpful and was able to assist very thoroughly. App has a lot of features too.
pretty good so far and customer service was great!
Un services au top qui répond parfaitement à toutes mes questions
UpPromote has Free plan,it is good for the new salers.
Excellent customer service! I reached out to them asking to change the title fonts and body fonts. I wasn't sure they could do it, so I contacted their service, and Barney was willing to help. I actually didn't think he would do it, but he contacted the correct service team and they updated all the fonts so they match my website's fonts. The customer service is terrific. THANK YOU SO MUCH, Barney. I would definitely recommend this app.
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