All reviews

Rating Breakdown

  • 5
    95% (3,096 ratings)
  • 4
    2% (80 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (2,988)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 7, 2025

The support team is just amazing. They are very understanding, responsive and professional. Plus, the app is great and seamless with numerous helpful resources available, we are very satisfied so far.

Store

MYXCAPE

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 7, 2025

Reached to the support and got connected with Clara. The response was very prompt and helpful.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2025

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 6, 2025

Tanie and Clara were fantastic. They Quickly answered all my questions and also provided additional information for me to read and or review via videos. Can't thank them enough...what a great customer experience!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2025

Merci pour votre aide !! Rapide et efficace ! et en plus très agréable! bonne journée à vous!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2025

Amazing and quick support, highly recommend this app!

Store

My Store

Using app

22 days

5 / 5 Share

Aug. 5, 2025

Barney was very very helpful walking me through step by step in stages I had trouble with. I'm also surprised by the fact of receiving help at 11:00 PM that is now FAQ or a BOT that doesn't resolve anything. I'm glad to get help by someone who actually knows what you have on your screen and get's right to the point! Hope all other tech companies would follow this path! Thank you again!

Store

My Store

Using app

22 days

5 / 5 Share

Aug. 5, 2025

Awesome! very helpful customer service!

Store

FAVERIT

Using app

About 1 hour

Total reviews

5

Average rating

4.2

5 / 5 Share

Aug. 5, 2025

Clara was really helpful in answering all of my tech queries. Such an amazing support. Thank you.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2025

great support!

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 4, 2025

UpPromote is easy to use and makes managing affiliates smooth and straightforward. Setting everything up was simple, and the customer service is fantastic. Special thanks to Tanie for always being quick to help and super friendly—really appreciated! Highly recommended for any Shopify store.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 4, 2025

Responsive customer service. Friendly support.

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 4, 2025

quick help from tommy

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Aug. 4, 2025

great experience and very polite to me and resolve my query within seconds the all team is cooperative and very polite .

Store

sukhyam

Using app

About 5 hours

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 4, 2025

Amazing app and highly customizable. perfect for what I was looking for. Affiliates get a dashboard, can track everything, I can make payments. the team and especially Evans went above and beyond and really helped me in customizing the registration form exactly how I wanted it. also like their features. overall very happy.

Store

Mālama

Using app

2 days

Total reviews

15

Average rating

4.9

5 / 5 Share

July 31, 2025

Clara was helpful in answering my noob questions: Things like if I do a manual payment, should I wait to approve a referral till after a return window (it's up to me) and the Free Version still tracks past the 200 referrals, but then you have to upgrade your plan to add any additionally. Plus, there's no performance fee on the free plan (as of 7/31/25). She was very detailed in her response, which I find helpful! Thanks again!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2025

Customer support was super helpful. Solved my issues right away.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Tanie was quick and provided helpful information regarding my issue.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 31, 2025

Quick response and super helpful!

Using app

About 1 month

Total reviews

6

Average rating

4.8

5 / 5 Share

July 31, 2025

I had a great experience with UpPromote’s customer service. Tommy was incredibly helpful and guided me through my confusion with navigating the system. He was patient, clear in his explanations, and made sure I understood each step. Thanks to his support, I was able to get everything set up smoothly. Highly recommend!

Using app

25 days

Total reviews

2

Average rating

5.0