Aftersell Post Purchase Upsell
All reviews
Thank you so much for the 5 stars! 🙌 We're thrilled to hear you're enjoying your experience with Aftersell after a year of using the app. We really appreciate your kind words and are always here whenever you need us. 💛💬
Really great app, lightning support, I do recommend.
Support is solid. Actually works and brings in revenue in multiple ways. Pretty easy to setup.
Thank you so much for the amazing review! 🙌 We're thrilled to hear that Aftersell has been easy to set up and is helping bring in additional revenue for your store. It means a lot to know our support team has been solid for you as well. We truly appreciate your support. If you ever need anything, we’re always here to help! 💬✨
Thank you so much for the 5-star rating! 😊 We're really happy to hear you’ve had such a great experience with Aftersell. If you ever want help exploring more ways to optimize your post-purchase flow, our team is always here for you! 💛💬
Great support, John responded and fixed the problem within 5 minutes
Thank you so much for the wonderful feedback! 🙌 We're so happy to hear that John was able to jump in quickly and fix the issue within minutes! He’ll be thrilled to know his support made such a great impression. We truly appreciate your support! 💛💬
Really good app!
Thank you so much for the 5-star rating! 😊 We're really glad to hear you've had a great experience with Aftersell so far. We appreciate you taking the time to share this and are always here if you need any help along the way! 💬✨
Amazing product and team, highly recommend!
Thank you so much for the amazing review! 🙌 We're thrilled to hear you're loving the product and that our team has been helpful along the way. Your recommendation truly means a lot to us! If you ever need anything, we’re always here to support you. 💬✨
Thank you so much for the 5-star review! 😊 We're really glad to hear you’ve had such a great experience with Aftersell and that everything is working well for your store. We appreciate your support and are here anytime you need a hand! 💛💬
Lillian was fast and was able to help me out clearly and in a very effective way. 10/10
Thank you so much for the wonderful feedback! 🙌 We’re so happy to hear that Lillian was able to help you quickly and clearly. She’ll be thrilled to know her support made such a strong impact! We truly appreciate the 10/10 and are always here if you need anything else. 💬✨
Great for post purchase. Clean setup.
Thank you so much for the 5-star review! 😊 We're thrilled to hear you're enjoying Aftersell for your post-purchase experience and that the setup felt clean and easy. We really appreciate your support and are always here if you need anything! 💬✨
Thank you so much for the kind words and 5-star rating! 🙌 We're so glad to hear you've been having a great experience with Aftersell over the past few months. If you ever need help or want to explore more ways to optimize your offers, we're always here for you! 💛💬
Absolutely horrible customer service. The app itself does not work for some reasons and it's been two weeks now since their "engineering" team clearly understood the issue and promised to get back to us. The customer support reps give generic answers like ai bots. Will have to change post purchase app once again
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this situation must have been. This isn’t the level of support or reliability we ever want to deliver. Our team has already reached out directly to take a deeper look at your case so we can help move things forward and get everything working properly again. Thank you for sharing this feedback. It helps us improve both our communication and our product. 💬✨
Hi there, thank you for taking the time to share your feedback! We’re sorry to hear that your experience hasn’t been where it should be, and we completely understand the frustration. Our team has reached out to get more details so we can better understand what’s happening on your store and help resolve things as quickly as possible. We truly appreciate you being with Aftersell for over a year and want to make sure you’re fully supported. 💬✨
Thank you so much for your feedback! 😊 We're glad to hear you’ve had a positive experience overall and truly appreciate the 4-star rating. If there’s anything we can do to make your experience a perfect 5 stars, we’d love to hear from you. Our team is always here and happy to help! 💬✨
Updating this review from 1-star to a 4-star because support has been very helpful lately with post-purchase upsells. They have a new beta feature that enables swapping upsell products with the original order, which is great for package size variants (upgrading a customer from a 10-pack to a 30-pack, for example). Their product page upsell interface has improved as well. See my original review below. The product page upsells have never allowed for me to make manual upsells. Only the automatic product selection works, which doesn't allow for me to pair specific products together for a product page upsell. The automatic upsells don't always make sense to offer, so having the ability to manually choose products to pair is important. I have reached out to support several times about this over the past several weeks and get strung along time after time with zero support. No urgency or care given to provide support and I have been using this app for months.
Thank you for taking the time to share this! I’m really sorry for how frustrating this has been. Our team has already reached out directly to take another look at how we can help get things resolved as quickly as possible. Thank you for sharing this feedback with us, it genuinely helps us improve. 💬✨
The CX team was fast to respond and helped me fix my sh*t.
Thank you so much for the great review! 🙌 We're so glad our CX team was able to jump in quickly and get everything fixed for you. Fast and effective support is what we aim for, so it’s great to hear that reflected in your experience! 💬✨
Thank you so much for the 5-star rating! 😊 We're thrilled to hear you're enjoying Aftersell and really appreciate your support these past couple of months. If you ever need anything or want help optimizing further, we're always here to help! 💛💬
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