AG Product Reviews App & UGC
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I encountered a new problem and contacted customer service representative Olivia. With her help, I solved it. Thank you so much!
Riley answered all my questions and was super helpful in setting up the app.
I was new to the App and needed some help getting set up. Avery helped me out and it was awesome. It was quick, easy, and friendly. Directed me to where I need to be, answered my questions, and even did some of the work for me. It was great. Its early, but so far this has been a 5 star experience!
Awesome customer support, helped with all installation problems. Sonny was wonderful. Thank you.
Kudos to the customer service team! They responded promptly to the issue I encountered with comment import review, not only resolving the problem of the progress not displaying in a timely manner but also proactively guiding me through follow-up steps. The experience exceeded expectations!
I am glad that I came across this app. I had no clue on how to get reviews on my Shopify store and this app helped me. I faced some issues first but Avery from customer support help me out. Not only was he quick but super friendly too. Thanks for the support.
This app and the Customer Service from Russ has been great!
Aweosme help from Avery. Qick solution and great customer service
empezando con la app parece todo muy bien soporte técnico muy bueno.
Its been an hour since i started using the app and so far its been pleasant , the customer executives are sweet and helpful.
Es una aplicación excelente, tiene todo lo que necesito y el equipo de soporte siempre esta atento a resolver tus problemas de manera eficiente (Muchas gracias especialmente a Abby y Olivia), muchas gracias por vuestra dedicación, les saluda Antonio desde Chile.
App works great, even better that is free. Riley from support helped me get set up with no issues, so a huge thank you to her!
I’m using this app in Japan, and it’s very user-friendly. When I encountered an issue, Hana and Will provided amazingly fast support even on a weekend and resolved it quickly. Thank you so much, Hana and Will!
Amazing customer service and expertise advice. I had the pleasure of working with Kipuka and I'm glad I did. Highly recommend.
Air Reviews integrates smoothly with Shopify and the import flow is straightforward once set up correctly. Olivia from the support team was responsive and clear throughout the process, which made a real difference.
unbeliveabe Support specially Hana was very much supportive work her Quality exceeded my expectations.
Very helpful and friendly service. Thank you Hana
1) Kept saying I had to 'enable' the app which I had to do multiple times before it finally worked. 2) There is no way to see how the review will look on the page (no ability to add a test review for this purpose, only import or genuine customer reviews). 3) Interface extremely unintuitive all together
Hello team, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and truly appreciate you pointing out these issues. Regarding the app enablement, you’re absolutely right. There was an issue that caused the app to repeatedly prompt merchants to enable it. Our team is investigating this thoroughly and trying to prevent it from happening again. About previewing reviews, we’d like to clarify that Shopify enforces strict policies around review authenticity, which means we cannot allow merchants to create or publish fake test reviews. That said, to help with design and layout preview, our app does include sample reviews that are shown only for preview purposes and are never published as real customer reviews. You can see an example here: https://capture.avada.io/i/LTgkFwnTo7BM We also noticed that you didn’t have a chance to contact our support team before leaving this review. Our team is always happy to assist with setup, walkthroughs, and UI guidance, and we often help merchants get everything working smoothly in a short time. If you’re open to it, we’d really appreciate if you consider reinstalling the app. It would allow us to assist you directly and make sure the app works as expected for your store. We’re committed to improving both the product and the experience for our users. Best regards, Air Reviews Team
We had a small issue with placing the correct review box. Hanna helped us immediately after texting and found a solution. 5 star rating for this
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