AG Product Reviews App & UGC

We had a small duplication problem which once I raised it as an issue was cleared by the lovely team of Lydia and Toby. Real fast service so was pleased. Not sure why it happened in the first place but hey it just noughts & ones. Thanks team

Air Product Reviews app offers an exceptional user experience with its intuitive design and valuable insights from Abby and Gideon. Their expertise and dedication shine through in the app's informative reviews, making it an essential tool for savvy shoppers. Kudos to Abby, Gideon, and the entire Air team for creating a standout product!

I was facing some issues while setup but Tony and Tracy got my back well thank you guys for all the help.

I'm grateful to have access to this app. THANK YOU! I love the homepage tab that allows customers to instantly click on to see reviews. I like that customers can leave pictures. Only issues are that It's not as straight forward as other apps and some of the wording on features need to be updated to reflect when the customer actually gets sent the first review reminder: after fulfillment not after delivery. I was happy to be told that they actually get it after fulfillment though. It would be great if customers can be seen as verified by simply reviewing from the link sent to them via email as well rather than only having the option to sign in to be considered verified. Signing in can be something that makes the customer not want to review and the fact that they received an email requesting a review proves that they are a legitimate customer.

I tried other reviews apps before, but they really didn't worked. I uninstalled them to switch to Avana's app. It easy to understand, to use. The free starter plan is working perfectly, and there are enough options for free if you are on a tight budget. Great job ! I am so convinced that i will try other Avana's app.

It was my first day trying the app, and I felt a bit lost trying to figure out how to set it up and use all the features. The quick chat option was a lifesaver for getting help. Hana was amazing; she went above and beyond, offering to guide me through the setup and ensuring I could set up automation for reviews. So far, I'm very impressed with the customer support – quick and professional. I hope the app performs as well as the service we've experienced. I give 4 start, not sure how app will perform, but the service was 10 star

The application was nice and easy to use, but the interface that prompted users to contribute was confusing.

Nice service by Esther

Emily is awesome, although did not response in the first second. maybe too many people she is handling.

This app has 1 weakness: it can't be translated for multilingual stores, instead you can only choose one language. That said, I can't give anything less than 5 stars because the app is free and excellent. Great branding options and support staff is fast to answer questions. Integrates with shopify flow and other automation apps.

Great App for free price but lack few functionalities like product groups and all review widget to make review page. 5/5 for support, I connect with "Lydia" in support. No complains there.

This is a great app. They have a great live chat option. I was stuck while installation but Wendy and Tony helped me with a quick and hassle free installation of the app. Thanks a lot Wendy and Tony

Very easy to use! Perfect addition to my store allowing customers to leave seamless reviews. Had a small issue with the review box, reached out to support and Esther was very easy to work with, had a quick solution for my problem and was up and running.

More difficult to navigate than it needs to be

I'd say the app itself is 3 stars in it's current state but the customer support is 5 stars. There are some features missing when it comes to branding and customization as well as some features that don't work as intended and/or at all. With that said, their customer support was obliged to immediately take care of all my issues. Ideally they will fix and add missing/broken features to make the app itself better so that users mustn't rely on customer support so much; assuming they do this and bring the functionality up to 5 stars, the app will be a perfect experience. Thank you to Emily and Liz for diligently taking care of all of my problems, I hope to see the app improve down the line so you don't need to work so hard.

Had an issue with my theme not posting my reviews. got on the chat line. Super helpful and fast for a free app to provide that kind of support. Awesome