Air Product Reviews App & UGC

Dec. 19, 2023

I tried other reviews apps before, but they really didn't worked. I uninstalled them to switch to Avana's app. It easy to understand, to use. The free starter plan is working perfectly, and there are enough options for free if you are on a tight budget. Great job ! I am so convinced that i will try other Avana's app.

Dec. 12, 2023

It was my first day trying the app, and I felt a bit lost trying to figure out how to set it up and use all the features. The quick chat option was a lifesaver for getting help. Hana was amazing; she went above and beyond, offering to guide me through the setup and ensuring I could set up automation for reviews. So far, I'm very impressed with the customer support – quick and professional. I hope the app performs as well as the service we've experienced. I give 4 start, not sure how app will perform, but the service was 10 star

June 24, 2024

The application was nice and easy to use, but the interface that prompted users to contribute was confusing.

Nov. 13, 2023

Nice service by Esther

Nov. 8, 2023

Emily is awesome, although did not response in the first second. maybe too many people she is handling.

Nov. 6, 2023

This app has 1 weakness: it can't be translated for multilingual stores, instead you can only choose one language. That said, I can't give anything less than 5 stars because the app is free and excellent. Great branding options and support staff is fast to answer questions. Integrates with shopify flow and other automation apps.

Oct. 31, 2023

i had some troubles, and they found a good solution for a moment, good Customer service, name is hana.

Oct. 19, 2023

This is a great app. They have a great live chat option. I was stuck while installation but Wendy and Tony helped me with a quick and hassle free installation of the app. Thanks a lot Wendy and Tony

Oct. 2, 2023

Very easy to use! Perfect addition to my store allowing customers to leave seamless reviews. Had a small issue with the review box, reached out to support and Esther was very easy to work with, had a quick solution for my problem and was up and running.

Sept. 29, 2023

More difficult to navigate than it needs to be

Sept. 17, 2023

Great app for managing your shopify product reviews. Thanks to @Jasmine for such great customer support.

Aug. 29, 2023

Very pleasant customer service, almost all my problems have been solved! Only problem that has not been solved was that I don't want to force my customers to evaluate products by their full name, I think the first name would be fine. I think the last name is a bit too personal for the whole world to know :) Overall very good app!!

Aug. 22, 2023

I'd say the app itself is 3 stars in it's current state but the customer support is 5 stars. There are some features missing when it comes to branding and customization as well as some features that don't work as intended and/or at all. With that said, their customer support was obliged to immediately take care of all my issues. Ideally they will fix and add missing/broken features to make the app itself better so that users mustn't rely on customer support so much; assuming they do this and bring the functionality up to 5 stars, the app will be a perfect experience. Thank you to Emily and Liz for diligently taking care of all of my problems, I hope to see the app improve down the line so you don't need to work so hard.

July 5, 2023

Had an issue with my theme not posting my reviews. got on the chat line. Super helpful and fast for a free app to provide that kind of support. Awesome