AG Product Reviews App & UGC
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The app claims to be multilingual, but actually isn't: 1. You cannot have multilingual manually translated reviews (this is important, as AI translators make mistakes) 2. You cannot have manually translated multilingual interfaces for different markets. It HAS to be auto-translated. Which isn't professional Also their file import requires both - product handle and product ID to be present. Avada support is nice and friendly as always, but this particular product is useless for me.
Hi Smarttan team, Thank you for taking the time to share such detailed feedback, and we truly appreciate your kind words about our support team. We’re sorry to hear that Air Product Reviews didn’t fully meet your expectations, especially around multilingual support. We’d like to clarify and address the points you raised: 1. Manual translation for review content At the moment, review content is translated automatically. Manual translations are not yet supported because this feature is closely tied to review syncing and scalability, particularly for stores with a large number of reviews. That said, your feedback has been shared with our product team, and we’re actively exploring better solutions for this use case. 2. Manual translation for widget interfaces Manual translation for the widget interface is actually supported. Merchants can switch the store to the target language, edit the widget text fields manually, and then re-sync via the Multi-language feature. We’ve also recently added Estonian and Finnish to better support different markets. 3. Review import file requirements We apologize for the confusion here. The product ID column is optional. As long as the product handle is provided, the import will work even if the product ID field is left empty. We agree this should be communicated more clearly and are improving our documentation. We genuinely value feedback like yours as it helps us improve the product. If you’re open to it, we’d be happy to support you further and revisit your setup should you consider reinstalling the app. Thank you again for sharing your experience. Best regards, AirApps Support Team
Avery was great and very timely in her responses!
Very good app with many features. Abby provided great support and in a timely manner, thanks!
Super quick response and helped solve my issue in second. Thank you to Olivia for her great customer service. Would certainly recommend using this app.
Easy to install and easy to use.
Easy to use and customer support is prompt in response and helpful
Hana is the best customer service representative; I love her service. If some flaws could be fixed, I believe this app would be even more popular.
Hai "I was skeptical, but this purifier is a game-changer! My stuffy nose is gone, and the air feels genuinely cleaner. The 'auto' mode is brilliant, ramping up when cooking smells fill the kitchen. It's quiet on low, though noticeable on high. Love the modern look, too. Only downside: replacement filters aren't cheap, but worth it for the relief. Very very very impressed
Thank you Avery for efficiently solving my problem! I've never had support actually fix it for me themselves - usually they provide instructions. I am not computer savvy, so I was pleasantly surprised with this amazing service! Thank you :)
The app is great, Olivia helped me a lot, thank you very much. Please feel free to ask Olivia anything you want.
Super application ! Et le service client aussi, ultra rapide et compétent ! Je recommande vivement ! C'est super d'avoir une application aussi complète et surtout gratuite !!
Really good app with lots of feature much required for new brands. Also very quick and active support team. I highly recommend them!
Bill is the best Customer Support Agent. This is the best app i ever seen
Just installed the app and was able to easily make customizations to emails and review widgets. I also had a question about prior order reviews and was able to get in touch with Bill who helped me get the emails sent and walked me through how to complete that task in the future. Great service, thank you!
Great with helping troubleshoot and getting everything setup the way that works for your store
Alyssa from Avada was amazing. Great Support, very useful info. Easy to work with. Very Impressed and I will be a customer for life.
nice app~ easy to operate. prompt and professional service to help you out when you get any problem with it.
Olivia was really helpful and got my issue resolved very quickly. I found Avada's apps on the Shopify App store and have found them to be some of the best quality apps, and very affordable for new merchants, as well. Additionally, for more complex issues, the team is even able to connect in to your store to provide assistance
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