Air Product Reviews App & UGC
Shopify Product Reviews App by AirApps
Rating
4.9
feedback
2,384
chart
#467
All reviews
Review RSS Feed
Oct. 24, 2024
Jade has been a tremendous help to me. Her support and advice have guided me trough tough times, and I truly appreciate her kindness and insight
Oct. 24, 2024
VEry good app, and very good support if you need it for something. Thanks
Hi Casa Cotton, Thank you for your kind feedback! 😊 We’re glad to hear you’re enjoying the app and that our support team has been helpful when needed. If you ever need further assistance, don’t hesitate to reach out—we’re here for you! Best regards, The Air Reviews Team
Oct. 23, 2024
Oct. 23, 2024
The Air Product Reviews App & UGC is excellent! It’s incredibly easy to use and has significantly boosted the trust factor on my Shopify store. The customer support is outstanding—available instantly whenever I need help, which has made setup and troubleshooting a breeze. The app’s seamless integration for collecting and displaying reviews, along with user-generated content, has really helped engage our customers. Highly recommended for anyone looking to improve social proof and sales conversion!
Hi Mad Monkey, Thank you for the amazing feedback! 🌟 We’re delighted to hear how the Air Product Reviews App & UGC has boosted trust and engagement on your store. It’s fantastic that our seamless integration and instant support have made your experience so smooth. Your recommendation means the world to us—thank you for choosing Air Reviews to enhance your social proof and conversions! Best regards, The Air Reviews Team
Oct. 22, 2024
simple to use, AND they have a very active support chat system. I got great help from a number of their people, especially Jasmine and Toby. you can do a good amount of customization, even with just the basic version. I can see how this can be used more on my site.
Hi Idea Mountain, Thank you for your wonderful feedback! 😊 We’re so glad to hear you’re finding the app easy to use and customizable, even with the basic version. A big shoutout to Jasmine and Toby for their support! If you need any further assistance as you explore the app, we’re here for you. Best regards, The Air Reviews Team
Oct. 22, 2024
The modules were unpublished due to an unknown/ maybe theme related issue, but Jasmine came to the rescue in less than 5 minutes!
Hi Roses del Fuego, Thank you for your feedback! 🌟 We’re so glad Jasmine was able to quickly resolve the issue with your modules. It’s great to hear she had everything fixed in under 5 minutes! If you need anything else, we’re always here to help. Best regards, The Air Reviews Team
Oct. 22, 2024
Their customer service response is especially prompt and enthusiastic, recommended!
Oct. 21, 2024
Amazing app & customer support service. Especially "Hana" and "Raymond" helped me a lot to fix the ratings issue
Hi White Wolf India, Thank you for your kind words! 😊 We’re thrilled to hear you’re enjoying the app and that Hana and Raymond were able to help resolve your ratings issue. If you ever need more assistance, don’t hesitate to reach out—we’re always here for you! Best regards, The Air Reviews Team
Oct. 20, 2024
They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject. I found that out when I wanted to make a small new change to that template. When I asked about this they literally blamed me, saying "Not sure you saved when you edited" LOOL what the hell is this customer support? I know I saved it because I tested it and a lot of customers already received that new version.... Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team, We're truly sorry for the experience you had with our app and the frustration caused by the situation. Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future. We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again. We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns. Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward. Best regards, AirApps Support Team
Oct. 19, 2024
Hello Guys! i just installed this app and when i tell you the customer service is A1 Hana assisted me throughout the way. I first was trying to do it by myself but she asked to help and when I tell you she did everything so seamless and fast for me! Omggg I'm so happy for amazing apps and service like this its makes running your business so much easier. I just check this off my list! THANK YOU HANA!!! I APPRECIATE YOU!
Oct. 17, 2024
Wonderful job by Audrey setting me up and guiding me. She made it all easy. Thank you!