All reviews

Rating Breakdown

  • 5
    94% (2,491 ratings)
  • 4
    3% (79 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (16 ratings)

Reviews with Text

  • 96% (2,494)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 13, 2024

Hana was great and thorough. Great help and super efficient

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 13, 2024

Highly recommend this app, it really has made such a difference to the overall customer experience. Hana in customer services helped us to integrate the app to our store. Thank you! :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi Pioneer Clothing, Thank you for your wonderful feedback! 😊 We’re thrilled to hear the app has improved your customer experience. Hana will be delighted to know she helped with the integration. Your recommendation means a lot—thank you! If you ever need help, we’re here for you! Best regards, The Air Reviews Team

5 / 5 Share

Jan. 10, 2025

I am writing to express my deepest gratitude for the outstanding support Hana provided in helping me import product reviews into our system. Her professionalism, attention to detail, and commitment to resolving every issue were truly commendable. From the very beginning, Hana demonstrated a thorough understanding of the review import process, guiding me step-by-step through what could have been a very overwhelming task. She not only ensured that the reviews were imported correctly but also took the time to explain each step, making the process much smoother and easier to follow. Her clear communication and expertise turned what seemed like a complex problem into a manageable and successful project. What stood out the most was Hana’s patience and willingness to go above and beyond. She addressed all my concerns promptly, stayed engaged throughout the process, and even anticipated potential challenges before they became problems. This level of dedication made a significant difference, and I truly appreciate the time and effort she put into ensuring everything was done to perfection. Thanks to her help, our product pages now feature authentic customer feedback, enhancing the trust and credibility of our offerings. This is a crucial improvement for our business, and it wouldn’t have been possible without Hana’s invaluable assistance. Hana, your exceptional support did not go unnoticed. Thank you for your expertise, professionalism, and unwavering dedication. It was a pleasure working with you, and I look forward to collaborating again in the future!

Store

FULL-Y

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi FULL-Y, Thank you for your incredible feedback! 🌟 We’re thrilled to hear how Hana went above and beyond to provide you with seamless, stress-free support. Their technical expertise, proactive approach, and friendly professionalism truly set the bar high. Your kind words mean so much to us, and we’re grateful for the opportunity to assist you. If you ever need help again, we’re always here for you! Best regards, The Air Reviews Team

5 / 5 Share

Nov. 12, 2024

I just have to say they go above and beyond I'm still shocked at how fast they are and solve stuff, I asked for help less than 2 minutes the coding for the theme and some other stuff went as fast as anything really recommend. So helpful and knowledgeable staff but best of all they are nice and helpful

Using app

About 21 hours

Total reviews

14

Average rating

5.0

Developer Reply

Hi Gravyr Store, Thank you for your amazing feedback! 😊 We’re so glad to hear that our team could provide such fast and efficient support for your theme coding and other needs. It’s great to know you found our staff not only knowledgeable but also friendly and helpful. Your recommendation means a lot to us! If you need any further assistance, we’re here for you anytime. Best regards, The Air Reviews Team

5 / 5 Share

Nov. 12, 2024

love how Hana assisted me

Using app

About 3 hours

Total reviews

1

Average rating

5.0

4 / 5 Share

Nov. 12, 2024

Einige Details waren nicht so einfach zu individualisieren oder mussten sowohl in der App, als auch im Theme Editor verändert werden. Das ist etwas verwirrend. Theoretisch lässt sich die Sprache der Text Felder nur in der Pro Version verstellen, was ich sehr schade finde, praktisch ließ sich allerdings auch alles in der Free Version ändern. Wieder, ziemlich verwirrend. Bleibt abzuwarten, ob das so bleibt. Der Support, besonders Abby und Prakash, war sehr freundlich und engagiert und haben mir so schnell es ging geholfen, obwohl ich vorerst nur die Free Version nutze. Alles in allem ist die App eine Empfehlung wert!

Using app

About 14 hours

Total reviews

9

Average rating

4.7

5 / 5 Share

Nov. 11, 2024

hana war sofort zur stelle und hat mich durch die app gefuehrt ,besser gesagt sie hat alles alleine gemacht, nun funktioniert alles perfect danke hana ich kann die app nur weiter empfehlen toller servive

Using app

24 days

Total reviews

5

Average rating

5.0

5 / 5 Share

June 22, 2025

First time asking a setup question ‍. First of all, they have many languages to choose from, which is very user-friendly for me! Also, a big thank you to Hana for her kind and patient help in setting up the programs I needed for my store . This has been a huge help to me! Thanks again to Hana for her patience.

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Richesse accesorios, Thank you for your thoughtful feedback! 😊 We’re so glad to hear that the language options made the app user-friendly for you and that Hana provided kind and patient assistance during setup. It’s wonderful to know her support made a big difference. If you need any further help, we’re always here for you! Best regards, The Air Reviews Team

5 / 5 Share

Nov. 6, 2024

great app

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2024

Great app and support! Jasmine and Raymon were super helpful. Appreciate it!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2024

Sonny

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 5, 2024

I just downloaded this app and it already seems very professional and well structured. I had a problem at the very beginning and Damian from the costumer service was ready to solve it all. He was very helpful and quick to resolve all doubts. I highly recommend this app!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 5, 2024

Hana & Maison.. Thank you for your assistance..

Store

MARYISA

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 5, 2024

Great support from Hana :)

Store

Inrugs

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 5, 2024

Alicia was amazing helping me to get started, thank you

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2024

App is great. We had a slight issue with the review stars showing up when we updated our theme but Audrey and Toby got them put back for us in no time!

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi AO Coolers, Thank you for your feedback! 😊 We’re glad to hear you’re enjoying the app and that Audrey and Toby were able to quickly resolve the issue with your review stars after the theme update. If you ever need further assistance, we’re always here to help! Best regards, The Air Reviews Team

5 / 5 Share

Nov. 4, 2024

Hana was very helpful and sped up the process

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2024

Although I have not tried this application in terms of ease of use, I would like to evaluate one of the employees of the help center in providing the service, and her name is here because she is very cooperative and quick in resolving problems, and is very polite and kind in dealing, so I feel that it is a beautiful start with this application, as long as the help center communicates with customers in a nice way and they are quick to solve the problem, thank you

Using app

20 days

Total reviews

17

Average rating

4.5

Developer Reply

Hi Bellezzawow, Thank you for your thoughtful feedback! 😊 We’re delighted to hear that your experience with our help center has been positive and that our team was quick, polite, and cooperative in resolving your concerns. It’s wonderful to know this has given you a great start with the app. If you need anything else, we’re here for you! Best regards, The Air Reviews Team

5 / 5 Share

Nov. 3, 2024

Really helpful team!Thanks

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2024

Recomendo muito o aplicativo! Precisei de ajuda do suporte deles e o Sonny me ajudou muito e foi muito educado durante todo o atendimento. Abby também me ajudou muito e foi muito solícita. Recomendo a todos!

Using app

About 1 month

Total reviews

1

Average rating

5.0