Air Product Reviews App & UGC
Build trust w/ unlimited product reviews, photos, testimonials
Rating
4.9
feedback
2,647
chart
#525
All reviews
Review RSS Feed
Oct. 22, 2024
simple to use, AND they have a very active support chat system. I got great help from a number of their people, especially Jasmine and Toby. you can do a good amount of customization, even with just the basic version. I can see how this can be used more on my site.
Hi Idea Mountain, Thank you for your wonderful feedback! 😊 We’re so glad to hear you’re finding the app easy to use and customizable, even with the basic version. A big shoutout to Jasmine and Toby for their support! If you need any further assistance as you explore the app, we’re here for you. Best regards, The Air Reviews Team
Oct. 22, 2024
The modules were unpublished due to an unknown/ maybe theme related issue, but Jasmine came to the rescue in less than 5 minutes!
Hi Roses del Fuego, Thank you for your feedback! 🌟 We’re so glad Jasmine was able to quickly resolve the issue with your modules. It’s great to hear she had everything fixed in under 5 minutes! If you need anything else, we’re always here to help. Best regards, The Air Reviews Team
Oct. 22, 2024
Their customer service response is especially prompt and enthusiastic, recommended!
Oct. 21, 2024
Amazing app & customer support service. Especially "Hana" and "Raymond" helped me a lot to fix the ratings issue
Hi White Wolf India, Thank you for your kind words! 😊 We’re thrilled to hear you’re enjoying the app and that Hana and Raymond were able to help resolve your ratings issue. If you ever need more assistance, don’t hesitate to reach out—we’re always here for you! Best regards, The Air Reviews Team
Oct. 20, 2024
They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject. I found that out when I wanted to make a small new change to that template. When I asked about this they literally blamed me, saying "Not sure you saved when you edited" LOOL what the hell is this customer support? I know I saved it because I tested it and a lot of customers already received that new version.... Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team, We're truly sorry for the experience you had with our app and the frustration caused by the situation. Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future. We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again. We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns. Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward. Best regards, AirApps Support Team
Oct. 19, 2024
Hello Guys! i just installed this app and when i tell you the customer service is A1 Hana assisted me throughout the way. I first was trying to do it by myself but she asked to help and when I tell you she did everything so seamless and fast for me! Omggg I'm so happy for amazing apps and service like this its makes running your business so much easier. I just check this off my list! THANK YOU HANA!!! I APPRECIATE YOU!
Oct. 17, 2024
Wonderful job by Audrey setting me up and guiding me. She made it all easy. Thank you!
Oct. 16, 2024
HA SIDO UNA EXPERIENCIA MUY BUENA, YA QUE ME HA ENTENDIDO Y AYUDADO EN TODAS MIS DUDAS, Y ME HA RESUELTO TODOS LOS PROBLEMAS QUE TENIA, UN 10!!! ABBY UNA CHICA, MUY COMPETENTE.
Oct. 15, 2024
Good integration with the AVADA SEO app and easy to use. The team are usually helpful with any requests or advice. Jade has sorted my queries out as well as explain where the issue was and how I could fix it in the future!
Hi Zig&Zags, Thank you for your great feedback! 😊 We’re so glad to hear the app integrates well with AVADA SEO and that you find it easy to use. A big shoutout to Jade for not only resolving your queries but also explaining how to fix them in the future. If you ever need more assistance, we’re always here to help! Best regards, The Air Reviews Team
Oct. 16, 2024
La atencion de "Hana" ha sido amable, efectiva y paciente conmigo. Un trabajo excelente. Mil gracias.
Oct. 14, 2024
Audrey and Toby, a fantastic duo, set up and imported our Amazon reviews in under an hour. While we had a small batch of reviews, they made the process seamless, helping us get up and running quickly.
Oct. 14, 2024