All reviews

Rating Breakdown

  • 5
    84% (420 ratings)
  • 4
    8% (41 ratings)
  • 3
    2% (9 ratings)
  • 2
    1% (4 ratings)
  • 1
    5% (26 ratings)
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5 / 5 Share

Dec. 13, 2024

Great experience!! I will recommend all my friends in the business, i would like to express the deepest thank for specialist Reena, who really saved my life in solving my tons of problems!!!!

Store

YiEon

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

Honestly half of the 1-star reviews are just complaining. Never recieved hidden charges, Im using their free plan as I scale, and their features are amazing for 45/month. Saved me about 4 apps all in this one software. very good

Using app

About 6 hours

Total reviews

24

Average rating

4.4

5 / 5 Share

Dec. 10, 2024

I found it incredibly easy to set up and use. Its comprehensive tools feel like they were made to simplify my work, and I love how seamlessly everything integrates. I’m replacing my current email marketing platform with it and plan to use several modules to streamline my business. It’s exactly what I needed in one place!

Store

Mingl

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 18, 2024

Very good customer service. they helped me set everything up and customize it to my store.

Store

Helena

Using app

11 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 12, 2024

Loyalty club is very easy to setup, very useful. Driving a good amount of traffic, sales, boosting conversions. Support is here whenever you need them, helping with setting up, problem solving, knoweladge transfering. 5/5 from me! Keep up a good work!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2024

AiTrillion has truly transformed our Shopify store's marketing and customer engagement! The app is incredibly user-friendly and integrates seamlessly with our store. We love how it consolidates all essential marketing tools, from email campaigns to loyalty programs, into one platform. The customer segmentation and analytics features have provided us with valuable insights, allowing us to tailor our marketing strategies effectively. The customer support is top-notch, always responsive and ready to help with any queries. AiTrillion has made managing our marketing efforts so much easier and more efficient. Highly recommend this app to any Shopify store looking to boost their marketing efforts and increase customer retention!

Store

Utoppa

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the awesome review! 🌟 We're thrilled AiTrillion has boosted your marketing and customer engagement. Glad you're enjoying the all-in-one features and our responsive support! 🚀 Thanks for recommending us! 😊

1 / 5 Share

Nov. 3, 2024

Ai trillion was great till they changed their pricing. I’ve literally built a whole store around loyalty pricing and now im forced to pay $75 extra a month for the same features. Tired of the bait and switch with this company. Originally the price was $25/Month with unlimited modules and they changed that down to 3. Now after another pricing change the app is unusable without paying extra to access my account and loyalty information….

Using app

Almost 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback, and we’re sorry for the frustration caused by the recent pricing changes. Please reach out to our support team—we’d love to work with you to find a solution that suits your needs.

5 / 5 Share

Oct. 16, 2024

We just finished installing AiTrillion on our Shopify store. The loyalty program was very easy to set up -- the interface is intuitive and the support team was incredibly helpful when I hit a few stumbling blocks. AiTrillion helped me build a great landing page too! We have used another email marketing service for years and were nervous to switch everything to AiTrillion, but we decided to give it a shot. It was easy to export our contacts, and the email builder was intuitive and would be familiar to anyone who has used an email marketing builder before. Our first campaign went off without a hitch, and we are thrilled to have everything in one place. We are looking forward to using AiTrillion's analytics as we go forward, and we are really excited to start building our workflows to engage our loyalty customers. Our experience has been 10/10 so far, and we are grateful for the friendly, timely, expert customer support provided by Hritik, Ankit and Reena. A top notch team!

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful feedback! 🌟 We're thrilled the setup, email tools, and support team (shoutout to Hritik, Ankit, and Reena!) made your experience great. Excited to support your success! 🙌😊

5 / 5 Share

Oct. 7, 2024

I'm a total technophobe, don't know how to use apps, or anything like that. Reema talked me through everything and was very patient, understanding and helpful. Would highly recommend her to anyone. Service so far has been brilliant. Thank you

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We're delighted to hear Reena was able to guide you through everything smoothly. We'll be sure to pass along your praise. Thanks for recommending her and for choosing us! 🌟

5 / 5 Share

Oct. 8, 2024

find all you need at AiT: Loyalty program & Emails. Reena and Ankit really fast supporter.

Using app

2 months

Total reviews

15

Average rating

4.2

Developer Reply

Thank you for the shoutout! 😊 We're thrilled to hear you're enjoying the loyalty program and email features. Reena and Ankit are glad to support you quickly and efficiently! 🙌🌟

5 / 5 Share

Oct. 1, 2024

I recently had the pleasure of interacting with Reena from the AiTrillion team. I needed assistance configuring the membership app, and Reena went above and beyond by offering to configure it for us based on our specific requirements. Her support was prompt, professional, and incredibly helpful. Highly recommend AiTrillion for their excellent customer service.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! 😊 We’re thrilled to hear that Reena provided exceptional support and helped configure the membership app to fit your needs. Thanks for recommending AiTrillion for our customer service! 🌟

5 / 5 Share

Sept. 30, 2024

After a very bad experience with another developer, I turned to the AIT team. In a very short time, they revamped and turned our website from a dull and stagnant site into a vibrant, entertaining, and easy to navigate shop. As an online store owner, for years we have struggled to keep track of all the costly and multiple applications we needed to effectively and efficiently run our marketing promotions. Then I met Rhitik and he and his team at AITrillion have completely transformed our marketing strategy and experience through their unified modular suites of applications that deliver exceptional results. Customer support is excellent and my experience with the members of the AIT team has been both enjoyable and professional. I highly recommend AIT. Simon W USA

Using app

3 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you, Simon! 🌟 We're so glad to hear that Rhitik and the AiTrillion team could turn things around for your store and streamline your marketing efforts. It’s fantastic to know that our unified tools are delivering great results and that you've enjoyed working with our team. Thanks for the high recommendation! 😊

5 / 5 Share

Sept. 16, 2024

Buena atención al cliente y buena aplicacion

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

¡Gracias! 😊 Nos alegra que estés contento con nuestro servicio y la app. ¡Aquí para ayudarte! 🌟

5 / 5 Share

Sept. 16, 2024

The support team has been very responsive to my questions and help me with individual requests that go above and beyond the features of the app.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! 😊 We're glad our support team could go above and beyond to assist you with your requests! 🌟

5 / 5 Share

Sept. 11, 2024

Support is fantastic. Vishal is an amazing support for the app and extremely helpful. He went through everything with me to help with my memberships and had his team work on things so everything synced up perfectly. Great App, and even greater support.

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2024

Very helpful easy to use when service agent clarifies ease of use via zoom. Truly recommend this app.

Using app

11 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 6, 2024

I am writing to express my dissatisfaction with the support I have received. After upgrading and subsequently downgrading my plan, I was assured by your team that I would receive a refund. However, I have yet to see this refund processed. I CANCELLED THE PLAN AS WELL BUT IT DOESN'T GET CANCELLED, SUPPORT WILL CONTACT YOU ON MONDAY AND THAN WHAT NOTHING. This situation, coupled with the lack of follow-up, has left me feeling that the service is unreliable and untrustworthy. Please address this issue promptly, as it has been an ongoing frustration.

Using app

21 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

I had the best experience ever! Vishal has been incredibly helpful, always responding to my requests within 24 hours. He even provided video tutorials and step-by-step guides. This app is packed with features, and I highly recommend it!

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 23, 2024

The AiTrillion team has been a massive help to our company from the beginning of our working together. We had a very unique problem set that we laid out to the team and they have been hitting each metric one by one that we have requested. Because of all of the great communication, the willingness to meet with us (even sometimes on weekends) and the ability to rise to the demand we placed on their software should be HIGHLY regarded! We have been altering the software for about a month straight and are just about to launch it. As of now, i would give the company 6 stars if I could. Updates to follow!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2024

I had no clue what I was signing up for when I added this app to my online store. Email marketing was what I was looking for but needed major help as I had no clue what to do after uninstalling two previous apps. Fireworks went off when I saw all of the features available with AiTrillion. For a brief moment I was overwhelmed. If I could not figure out the previous app, what in the world am I going to do with all of this. And then a little birdie popped in my email and said they can set it all up for me, AND DID! Followed with a zoom call to explain to me what I had available for my new store with more assistance to offer. I am ecstatic about this gem in the app store and what it is about to do for my business. I would definitely suggest them with their outstanding customer service.

Using app

12 days

Total reviews

1

Average rating

5.0