Ai Loyalty, Membership & Email

July 24, 2025

its totally worth it

July 24, 2025

Great support team, but too many issues and unexpected costs We started using AiTrillion in January with the hope of consolidating tools (JudgeMe, Omnisend) and saving money. I paid around 500 € for their full setup service, which initially sounded like a good investment. What worked well: • Customer support is very responsive and kind. They really try to help, even if it often takes a few back-and-forths until issues are fully understood and resolved. • The Loyalty and Product Review features do their job – once configured, they seem stable. What didn’t work for us: • Email marketing was hard to use. We ended up switching to Shopify’s built-in Forms & Flow because it was much more intuitive. • The WhatsApp chat function didn’t work. Although the dashboard showed customers interacting, no chats actually reached our WhatsApp Business account. • Web push was never really used. • SMS is not supported in Germany, which was disappointing. But the biggest pain point by far has been billing: • We are getting billed for so called "Active Customers" - a number that is & times higher than we actually have confirmed subscribers, and 3 times higher than the actual number of customers we have, . • Twice, my subscription was “automatically upgraded” without any action on my part – and I had no control to change it back. • According to the usage stats, less than 1% of our orders were assisted by AiTrillion features – so the ROI is clearly not there for us. After several months of trying to make it work, we’ve decided to cancel. I still want to highlight how lovely and responsive the support team is – that was a bright spot. But unfortunately, the frequent misunderstandings, tool limitations for the German market, and confusing pricing made this a costly and frustrating experiment we won’t repeat.

July 15, 2025

This support team has always been there when called upon. They always make sure that your issue is fully resolved and your system is at optimal performance. I am grateful for this type of support!

June 27, 2025

AiTrillion has honestly made running my store so much easier. I used to juggle different apps for emails, reviews, loyalty — now it’s all in one place and it actually works really well together. What I love most is the support team. They’re super friendly and quick to help whenever I have questions or get stuck. It really feels like they care and want you to succeed. If you’re looking for a simple way to manage your customer experience and marketing, I definitely recommend giving AiTrillion a try.

June 12, 2025

Lots of options to automate your customer interactions. Our main focus was the loyalty program but we have now started implementing the other features that are all included in the price. Great value tool and definitely recommended

June 11, 2025

Powerful Features & Excellent Support! We've been using AiTrillion for our store for a few months now, and it has truly streamlined our marketing efforts. The loyalty rewards, email automation, and product recommendation tools have helped boost customer engagement and repeat purchases significantly. What we appreciate most is the flexibility and depth of features it offers—plus the support team goes above and beyond to ensure everything works smoothly. It's a reliable platform for growing a Shopify store, and we’re extremely satisfied with the results so far. Highly recommend AiTrillion to any serious eCommerce brand!

June 2, 2025

The AiTrillion team helped us with custom integration and provided excellent development support throughout. Highly recommend for anyone looking to build a smooth membership experience, and we’re excited to try even more features soon!"

May 14, 2025

I am soooooo grateful for this meet up. it has changed the trajectory of my business within a few minutes. He was patient and helpful!

May 12, 2025

AiTrillion has been an absolute game-changer for our business. Their all-in-one platform has everything we need to engage and retain our customers—all under one roof! The email marketing tools are robust and easy to use, allowing us to create high-converting campaigns with ease. The workflow automation is incredibly powerful and has saved us countless hours by streamlining repetitive tasks. We especially love the smart popups, which have helped us capture more leads and boost conversions effortlessly. The customer account features enhance the user experience by giving our shoppers a seamless, personalized interface. And the announcement bar is perfect for promoting sales, special updates, or urgent messages in a clean, professional way. AiTrillion’s customer support team is responsive, knowledgeable, and always willing to help. If you're looking for a reliable, feature-rich marketing platform that actually drives results—look no further. Highly recommend AiTrillion to any business looking to take their loyalty strategy to the next level!

April 23, 2025

I recently started using AiTrillion to automate my rewards program, and I couldn’t be happier with the results. The platform seamlessly integrates my Shopify site with Instagram, which has made running my loyalty program smoother and more efficient than I could have imagined. What truly sets AiTrillion apart is their first-class customer service. From the start, the support team has been incredibly helpful and responsive, ensuring that the setup process was straightforward and stress-free. The integration itself was flawless, and the outcome matched my expectations perfectly. I’m thrilled with the functionality and ease of use so far, and I’m excited to explore more of what AiTrillion has to offer. If you’re looking for a reliable platform to automate your rewards program while maintaining a great connection with your customers, I’d highly recommend AiTrillion!

March 31, 2025

As an eCommerce store owner, I've tried several loyalty and rewards apps, but AiTrillion stands out as the most powerful and feature-packed solution on Shopify. The support team of the company is very helpful.

March 26, 2025

Just started using this app, and so far its the best around for the all in one app and service. The Support is great, fast and efficient. highly recommended to anyone looking to upgrade there store and customers experience. 5 Stars *****

March 10, 2025

AiTrillion is not just a great platform, but its support team is amazing. They’re always there when you need them, respond quickly, and genuinely care about helping you get the most out of the app. It’s hard to find such great support these days. Highly recommended!

Feb. 24, 2025

I installed this app and had a few questions about usage. Hritik and customer service team were very helpful and scheduled a call incredibly quickly, solved my queries and were incredibly knowledgeable. Would highly recommend customer service. The app itself is highly intuitive with each individual app working together. For us this eliminated the need for workarounds and other workflow patch ups compared to other individual apps. 10/10

July 29, 2025

AiTrillion is a wonderful platform with many different tools you need to run your business. We love that so many assets are located in one place and make it easy for us to accomplish multiple business goals under one platform such as E-mail & SMS marketing and promotional web design tools. We originally installed AiT for the expansive Loyalty Program which has been a great tool to us, but there are many other features within this App that will benefit your business. Plus, the customer support is very responsive and will lead you through any questions or set-up guides you need. 100% recommend to other Shopify users!

Feb. 18, 2025

great app, they try to work with you to help

Feb. 15, 2025

We were amazed by the power of this app, and by the clarity and professionalism of the support team.

Feb. 9, 2025

Very responsive support team.

Feb. 7, 2025

I tried 5 other loyalty programs before I chose this one. This is what the other 5 should have been like. First, setup is super easy and it looks great on my site out of the box. Second, the AITrillion app has so many features at a great price that using it is a no-brainer. Third, the customer support is the best I've ever experienced. If you want tons of features on your site at a great price with even better customer support, give AITrillion a try.

Jan. 21, 2025

The best customer relation I ever seen. It is above all expectations. Their team is helping me to set up everything while we are under a lot of workload and it is a top-end support they are offering. The features feels unlimited and very well done. This app may be the number one on Shopify in a few years because of their ability to make such a great product, but more over with a perfect set up team wich is the key for ecommerce actors. Bravo !