AiT: Loyalty, Reviews & Email

May 5, 2020

Update The level of unprofessional behavior is Absolutely disgusting your employees have toke it upon themself to stalk and harassed my business with multiple messages on my website and Facebook page commenting how horrible my website speed is, this kind of behavior is unacceptable. I’m the owner of the business and while it’s one of my employees that left the reviews I stand by he 100% and for the record, he uses Gt to test the speed and the app was causing the speed to be lowered and once it was deleted the speed scored increases. I’m filling a report with Shopify for harassment and stalking. I hate to leave this review because this app is amazing with having everything in one but what a mess, so before I download this app I read some review about the app slowing down their site, speed is very important for any website I did a speed test with google and my site was A+98 and after I downloaded this app I was shocked with my mouth open because my google speed drop to F-33 like what!!! and that was after I receive about 30 emails from customer's about my site being slow, this is crazy for one app to do that much damage. I have 20 apps on my store and never had a problem and google was telling me that this app was the reason for the lower score. PLEASE FIX THIS because it is crazy. Update

Oct. 4, 2020

I've had this app for several months now, and I decided to upgrade after the free trial period which was extended due to Covid 19. But over the past few days, due to a technical issue with the app, it has cost me £103 GBP in discounts that should not have been awarded. The first was a 100% discount. The customer only paid for shipping. The second was around 50% discount when the maximum was supposed to be 20%. What do you think their resolution is? three months free app subscription to a total cost of $89.97 USD. Nowhere near what their app has cost me in wrongly awarded discounts. As soon as I have more time, I will be removing the app and installing apps I previously used with no issues at all. BEWARE before you install this app. If it loses you money, they do not want to give it back to you!

Nov. 22, 2019

EVEN AFTER CANCELING AND RECEIVING EMAIL CONFIRMING CANCELLATION, THEY CONTINUED TO PUT POPUPS ON MY SITE. OK... AND THIS IS WHAT? https://prnt.sc/q0rgig

Dec. 4, 2019

***Note, long review. Please read in full*** Originally I installed this app as a means to establish a customer loyalty rewards program with a points expiry feature. Since installing and exploring the app now use it for most of my CRM uses. It has email marketing, WEBSITE reviews, PRODUCT reviews, loyalty points systems as well as tiers to reward high purchasing customers. The push notifications let me reach customers when when they aren't on my site which is great! It automates workflows which saves me time in all these aspects plus gives me analytics on just about every aspect. This really does replace the majority of apps for me. Update#1: After having the app for a little while the responses for customer service have become longer and longer. Initially they where keen to keep me happy and help me out but the majority of time I'm waiting about an hr for a reply as opposed to a few mins in early stages. This is why I dropped a star. I have also found the app slows my page down a lot according to google page insights. It was recommended that assets originating from AiTrillion servers be compressed (namely using GZIP). I brought this issue up on a Sunday and received a response Monday saying the assets didn't come from AiTrillion which where clearly identified my google as AiTrillion server assets. I dropped a star for that. I have contacted support again and received the response "I have escalated your issue to the tech team". Personally, I'm not holding my breathe for the result. Update #2: After a bit of back and forth between the AiTrillion tech team, AiTrillion CSOs and myself. The speed issue seems not to be as bad. I have learnt that google page insights isn't a great tool to use anyway. I had a scrolling issue when viewing my customer list. I'm using a laptop and after confusing conversations between myself, the CSOs and tech, I screen shared so tech could see it and it turns out I need to scroll with 2 fingers to make the list scroll. This would be similar to using a mouse wheel on an external mouse. It's now functioning. I would usually have uninstalled an app that didn't work 100% the way I liked it but this is worth keeping. I feel confident that the issue resolution times are picking up and the app is functioning as it should. So I increased the review back up to 5 stars. Now, I'm happy with the app. UPDATE #3 I am sad that the chat feature is gone and replaced with a contact form. Having a chat there felt like someone was always there to assist me. I have submitted a form and will find out how long the response time is. - I got a reply within an hour. Still sad to see the live chat feature go though UPDATE #4 CHECK YOUR BILL! The app charged me for 2 usage fees. Minus 2 stars for that as I shouldn't need to keep checking my bill each month. I should be able to trust an app I have installed. Currently on chat to both Shopify and AiTrillion. I will add to the review once the outcome is established. UPDATE #5 So AiTrillion have decided to hold an invoice and double bill me! What a bloody joke! No way! DO NOT INSTALL THIS APP! Shopify won't help either. I can't believe they condone these scams. Therefor I hope more merchants speak up. Not only to the apps but to shopify itself. WE CAN BE ONE UPDATE #6 These guys ignored my emails as well as shopify's emails for days. Shopify had to actually put app credits on my account in order to refund me. AiTrillion even rang me to ask if there was any issues. What the heck!? No communication between the team. Don't be under the impression this is just because they "messed up" a charge. This is because they don't care either. You're not going to get help, they don't want to resolve issues once they know they aren't milking you for every cent you have. This is the most obvious scam around. At one point in my short time with the app they even wanted remote access to my computer! No way! I hope shopify takes this scam down before anyone falls for it!

Sept. 16, 2019

I really liked the idea of this app and the quick response to some of my questions. However, the Shopify store lists a 14 day trial and then $9 booster plan. But when you download it, all of a sudden the lowest plan is $29. I do not need all of the features- only loyalty but I was interested in exploring the other options. I have more than 1000 contacts so my price now is $60+. I would have paid that but I didn’t appreciate that the up front cost in the store was misrepresented.