Rating

4.8

feedback

1,363

Reviews

chart

#1,474

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    25%
  • Less than a month
    23%
  • Less than a year
    30%
  • More than a year
    14%

Reviews Summary

The Ali Reviews: AI Product Review app has received overwhelmingly positive reviews from ecommerce merchants. Users have praised the app for its excellent customer service, with specific mentions of helpful and knowledgeable support representatives such as Mya, Dawn, Rachel, and Harry. The technical support provided by the team has been highlighted as a standout feature, with users expressing gratitude for quick issue resolution and efficient assistance. Additionally, the app's functionality, including the ability to import reviews seamlessly and customize product cards, has been commended for enhancing the overall store experience. However, there have been a few negative reviews mentioning issues with billing practices, lack of communication regarding changes made to the website, and occasional glitches in the app's performance.

Highlights

Excellent customer service and technical support
Efficient issue resolution and quick response time
Seamless review import functionality and customization options
Negative feedback on billing practices and communication
Occasional glitches in app performance

Rating Breakdown

  • 5
    93% (1,268 ratings)
  • 4
    3% (47 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (3 ratings)
  • 1
    3% (35 ratings)

Reviews with Text

  • 96% (1,307)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 22, 2026

AMAZING CUSTOMER SERVICE shoutout to saiki for being patient

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

amazing app with very supportive staff

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi StepInsoles, Ali Reviews team truly appreciate your comment for the app. We will try our best to deliver the app's best features to all valued users. Please let us know if we can further support you or when you have more feedback for the app. Have a nice day, Lauren from Ali Reviews

5 / 5 Share

Jan. 17, 2026

good

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi shopmintzz, Here's Lauren from Ali Reviews and we really appreciate your review for the app. The review would be better when you could leave us a few words to let other merchants know how our app works. The comment about app feature and services is also essential for us to improve our product and service. We hope you could modify the review with content so our team can recognize the effort of us. Please let us know if you need further supports. Kind regards, Lauren

5 / 5 Share

Jan. 11, 2026

Store

Kukirin

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Hi Julian Here's Lauren from Ali Reviews and we really appreciate your review for the app. The review would be better when you could leave us a few words to let other merchants know how our app works. The comment about app feature and services is also essential for us to improve our product and service. We hope you could modify the review with content so our team can recognize the effort of us. Please let us know if you need further supports. Kind regards, Lauren

5 / 5 Share

Dec. 27, 2025

I just want to say a huge thank you to the Ali Reviews: AI Product Review team. This app has made such a big difference in my store, and I genuinely feel more confident showing my products now. I especially want to give a special shout-out to Mya. She was absolutely amazing and helped me with technical issues in my store code that I was struggling with. Her support was patient, kind, and incredibly knowledgeable. She took the time to make sure everything was fixed properly and didn’t rush me at all. From my experience, Mya truly cares about helping store owners succeed, and that means a lot. Support like this is hard to find, and it made the whole experience stress-free. I’m really grateful for the help and highly recommend this app to anyone looking to improve their Shopify store. Thank you again, Mya and the Ali Reviews team!

Using app

5 months

Total reviews

10

Average rating

5.0

Developer Reply

Hi Stile Donna Bags, Ali Reviews team truly appreciate your comment for the app. We will try our best to deliver the app's best features to all valued users. Please let us know if we can further support you or when you have more feedback for the app. Have a nice day, Lauren from Ali Reviews

All reviews

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