CS Amazon Integration & Sync
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Reportei um erro anteriormente e foi-me indicado pela vossa equipa que o problema iria ser resolvido. No entanto, cerca de uma hora depois desse contacto, o meu acesso ao suporte e ao dashboard da aplicação foi bloqueado sem qualquer explicação. Neste momento: * não tenho acesso ao dashboard da app; * não consigo contactar o suporte através dos canais habituais; * não tenho visibilidade sobre o estado da integração com a Amazon. Esta situação é extremamente preocupante, especialmente porque ocorreu após eu ter reportado um problema. Solicito, com urgência: * esclarecimento sobre o motivo do bloqueio; * restabelecimento imediato do acesso à aplicação; * confirmação se existe algum problema ou restrição associada à minha conta. A minha operação está a ser diretamente afetada, pelo que agradeço uma resolução rápida.
Thanks for sharing this with us. We've reached out to you through email to continue assisting you. We've shared troubleshooting steps you can try, and feel free to inform us through email if there are any difficulty. We're looking forward to hearing back from you.
03/21/2026: This app could be great if it has better support and prompt response with issues. Waiting for over 5-6 weeks and still don't have any solution for theyr system/technical problems. This app could be good if Harvey and Keterson could be prompt in responding to support questions. We are stuck for days with questions and not knowing how to fix the issues. I was asked to remove my bad and frustration reviews before. This time, I would warn everyone to beware. Give yourself a week to time if you want support or have questions, and are willing to wait until they get back to you. 2/16/26: We scheduled a call with support 5 days in advance and no-showed. No response on the chat.
Thanks for letting us know about this. Checking on the conversation records, we've been having constant responses to your messages. We highly advise checking on your emails as well as our conversations and replies, and also send over to your emails for continuation. Additionally, please let us know regarding the issue that has not been solved yet. We have been inquiring further regarding reported issues, but as we have not received replies to our questions, we were unable to investigate. Further information regarding these issues would help us greatly in resolving them promptly. Looking forward to your response so we can resolve these issues. Thank you!
为什么每次我绑定到第三个店铺，插件就无法访问，卸载重装才可以，然后又重新绑定到了第三个又无法访问，这个问题到底该如何解决？！！！！！！
We're very sorry to hear about your experience. We sent you an email to continue with this, as we noticed that all your accounts are connected. There may be a further issue we'd love to investigate further, thus we'll be waiting for your response to proceed. Thank you!
We're saddened to see this, but we've sent an email to inquire about what difficulties you've had with the app. We're looking forward to your response and continuing the conversation and assist further. Thank you!
I searched for this app in Shopify and it automatically downloaded without my clicking "approve". I clicked "cancel" instead and closed the window and it is sitting there, operational and ready to bill me. Now I will uninstall this app because that is pretty scary. VERY long arms there, Amazon.
We're heartbroken to hear about this experience. Please note that we are a Third-Party App on Shopify, not Amazon itself, and we've sent you an email about this experience you've shared. We'd really appreciate it if you will respond to it so we can continue the conversation. Thank you!
Inventory continues to be integrated wrong and app does not do what it shoud.
We're sad to hear about this experience. We sent you another email to continue the conversation, as it seems like we have not received a response yet. Please feel free to respond at your earliest convenience, and we'd be more than happy to assist further.
I paid $150 for this app and completed a Zoom walkthrough where I was assured my Amazon listings would sync with Shopify. Despite going through every product with support and being told it would be fixed, my Amazon store still shows zero inventory and nothing is syncing. It's been weeks, and this has been a complete disaster! This app has caused me more stress than anything else in my business lately. Switching to another integration now feels like starting over completely. I would not recommend this app unless you want to waste time, money, and lose sales while waiting for support that doesn’t follow through.
We sincerely apologize for the experience. We sent you an email to continue with this and assist you further. We look forward to your response.
This app sent a cancelled order to Amazon for fulfillment after I downloaded the trial. The app never worked to set Shopify products fulfilling at Amazon with a new location or stock quantities. Customer service was very slow to respond and not helpful.
We're sorry for the trouble you've experienced! We've emailed you to follow up and assist you further. Thanks so much for your feedback – it helps us continuously improve the app and our service.
I was really looking forward to using this with my Shopify store but all i get is error messages, tried to validate a different card but then couldn't assign all the market places in one go and they charged me for the privilege of trying to do so each time. added products but can't complete as the old card isn't validated even though the new one is!! road block after road block for trying to set something up that should be simple. I understand the checks but it doesn't help when nothing works on the mobile app or through Shopify!!!
We deeply apologize for the inconvenience and the experience. We've sent you a message to assist you further. Just send us a response and we'll be more than happy to assist you in any way we can. We appreciate your review.
not good, i was really looking forward to connecting through this app. too many obstacles (need a professional amazon seller central acc, need account verification, need to sync and assign all countries, error codes when trying to connect through feed.biz, could not get the feed.biz to change to uk kept defaulting to US) too much hassle to continue
We're sorry you encountered so many obstacles during setup. We understand your frustration. We've reached out via email to assist further. Thank you for your review.
Die Integration mit meinem Shop funktioniert nicht. Ständig kommt eine Meldung: "invalid". Auch der Chat antwortet seit 1 Stunde nicht, in keinster Weise! Schrecklich.
We sincerely apologize for the inconvenience and the experience. We emailed you to connect and assist you further. We appreciate the feedback and we're working hard to improve the app and support to provide a much better overall experience on the app. Looking forward to your response!
Super confusing,, outdated tutorials, support not available
We sincerely apologize for the confusion and frustration you experienced. We are working diligently to update our resources and improve our support channels. We appreciate your feedback and will use it to make improvements. Additionally, we reached out to you through email to understand how we can better support you. We look forward to hearing from you. Thank you for your feedback.
I found this app quite difficult to understand. There are too many steps, and the process isn’t user-friendly. It seems like they’re just trying to make more money by charging for customer support, which feels unfair. I expected better guidance without needing to pay for help. Disappointed.
We apologize for the inconvenience and the trouble this has caused. We've sent you an email in case you want to continue where we left off and would love to hear your feedback on how we can further improve the app. Nonetheless, we very much appreciate this valuable feedback.
We're sorry to hear you had a negative experience. While we don't have any details to work with, we'd love the opportunity to learn more and see if we can improve. We sent you an email to assist you further and we'd appreciate your response so we can support you further.
Sadly this product is junk. Tried to sync orders and there's no way to select the Amazon products for which sales should sync to Shopify. Confusing and doesn't work. Save your time and skip this one.
We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with your order import concern, or any other concerns that you may have. Rest assured, our team is diligently working on improving both our support documentation and overall customer satisfaction.
We are experiencing a lot of issues with your app. The latest one is it refuses to list certain SKU's
Dear Gamefish, We appreciate your usage of our app since 2022 and are sorry to hear about the challenges you've faced. Our support team is eager to assist you and resolve this matter promptly. You created a support ticket, we answered you to request additional details to better assist you, and you never answered, so it was not possible to help you. We just sent you an email so you can book a call with our support team who will solve your issue. Thank you for your understanding.
sempre piena di bug e malfunzionamenti con la sincronizzazione...da 1 anno e mezzo.
We're so sorry to hear about the issues you've had with the app. We understand this can be frustrating, and we truly apologize for the inconvenience. We've reached out to you via email if you are still experiencing this or if there's anything else we can do. We're dedicated to making things right and ensuring you have a positive experience with us.
Do not waste your time and money with this app! Bad service and no help. Wasted 3 months trying to work with their support and even paid money to have them set it up for us, and finally, we gave up and switched to another app.
We deeply apologize for the negative experience and for any frustration this has caused. We have reached out to your email to gather more information on how we can make it up to you. Since then, our team has been diligently working on improving both our support services and overall customer satisfaction. Let us know how we can assist you better.
As others have stated, app is down pretty often and when it goes down, its easy to miss orders and shipping on time for Amazon. Right now it is not receiving orders from Amazon even when prompted manually through the actions-operations-receive orders from Amazon process. Its been down this time for about 24 hours so far. Received standard canned response from customer service. "Hi Chris, Thank you for your message. We apologize for the inconvinience with our APP. We have reported your issue to the DEV Team. And we will get back to you as soon as possible. We wish you a very pleasant day. Kind regards,"
Dear Cool Water Products team, We apologize that you have experienced some issues while syncing to Amazon. We have made tremendous improvement in our service and support. Our app recently made major update to ensure stability, performance, and reliability. We offer free support and respond all inquires within 24 hours or less.
The app in the last month has had many bugs and the customer service that is being provided is slow, not effective (canned responses) and sometimes non existent. We have used this app for over a year and it used to work perfect. Around a month ago new items with matching SKU's on Amazon and Shopify would not sync inventory or product info. In the last two weeks the app had further problems and this lead to most of our catalog with matching SKU's to not sync products or Inventory. This has lead to us manually adjusting inventory on Amazon and Shopify. After around 8 emails and multiple weeks attempting to get the issue resolved, we have reached our breaking point and will need to change to a new app. Be weary of this app and be aware there may be problems. The other reviews below are accurate and we could not put our Amazon business at risk due to app issues. Think twice before choosing this app.
I am sorry you went through this trouble. We've got to handle some major bugs, as you mentioned, including some issues with our support tools. I understand that merchants should be extra careful with their Amazon business. We take that very seriously. I am happy to say now that all bugs were corrected. The app is stable, and running properly, bringing solutions to all old and new users. We also took all necessary measures to provide better support and respond to any possible inquiry in a timely manner.
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